White Bird Statement of Solidarity with Black Lives Matter

White Bird Clinic was founded 50 years ago as an alternative for those who were alienated and disenfranchised by the dominant culture. We are outraged that half a century later there is still a lack of equality, justice, and freedom across our country. We recognize our privilege and our responsibility to employ that privilege to dismantle the racist systems, policies, and attitudes that contributed to the brutal and tragic deaths of George Floyd, Breonna Taylor, Ahmaud Arbery, and too many others before them.

As a collective, we uphold the principle that the revolution against institutional racism and genocidal violence is not contingent on what is convenient for the white community. We will begin the fight by looking within to identify all policies and practices that are rooted in racism and excise them. We will insist that our work lives up to our values and be grounded in racial equity. We will battle the systematic oppression that subjugates people of color. White Bird Clinic stands with Black Lives Matter. We see you. We reject the institutions that oppress you. We honor your voices. We act with you.

Voting If Concerned for Personal Safety or Experiencing Homelessness

Voting When Houseless

Houseless U.S. Citizens Have a Right to Vote

Voters must provide a residence address on the voter registration form, but this address may be any definable location in the county that describes their physical location. This could be the White Bird’s Front Rooms program (must be a registered client), a shelter, park, motor home, or other identifiable location. The mailing address of a person who is homeless or who resides where mail service is unavailable can also be the office of the county clerk:

c/o Lane County Clerk
275 W. 10th Ave.
Eugene, OR 97401

How to Register

To register to vote in Oregon, you must be:

  • A U.S. citizen
  • A resident of Oregon
  • At least 16 years old

If you are not yet 18 years of age, you will not receive a ballot until an election occurs on or after your 18th birthday.​​

Voter registration in Oregon is available online and at the county elections office. To register to vote online you will need an Oregon driver’s license, permit or ID card number issued by the Oregon Driver and Motor Vehicle Services Division (DMV). If you do not have an Oregon driver’s license, permit or ID card, you can still use the online voter registration application. The information you enter will display on a voter registration card (PDF document) that you will need to print, sign and deliver to the county elections office to complete your registration.

Voting If Concerned for Personal Safety

Some may not want to register to vote because they don’t feel safe disclosing their home address.

Under certain circumstances, a voter can register and vote while maintaining their privacy. To maintain privacy, complete the exemption form: Application to Exempt Residence Address from Disclosure​. Return it to Lane County Clerk at 275 W. 10th Ave., Eugene or contact elections@co.lane.or.us for more information.​​​

Register to Vote Now

If you wish to register in a language other than English, please select your language below.​

Registration Deadline

A new registrant must submit their online registration by 11:59:59 p.m. Pacific Time on the 21st calendar day before an election to be eligible to vote in that election.​

Already Registered to Vote?

If you are already registered or think you might be registered to vote, use My Vote to:

  • check if you are registered to vote
  • view your voter registration information
  • update your voter registration
  • check the status of your ballot
  • find contact information for your county elections office
  • find contact information for your elected officials
  • find a ballot drop site

CNN features CAHOOTS Police Alternative

Around 30 years ago, a town in Oregon retrofitted an old van, staffed it with young medics and mental health counselors and sent them out to respond to the kinds of 911 calls that wouldn’t necessarily require police intervention.

In the town of 172,000, they were the first responders for mental health crises, homelessness, substance abuse, threats of suicide — the problems for which there are no easy fixes. The problems that, in the hands of police, have often turned violent.
Today, the program, called CAHOOTS, has three vans, more than double the number of staffers and the attention of a country in crisis.
CAHOOTS is already doing what police reform advocates say is necessary to fundamentally change the US criminal justice system — pass off some responsibilities to unarmed civilians.
White Bird

Healing House: The Colorful History of White Bird Clinic 

‘Healing House” is an excerpt from “FRONTLINE,” a  40,000-word original work of creative nonfiction on White Bird Clinic’s crisis intervention team, published in 1994 by Mark H. Massé, who received his master’s degree with honors from the School of Journalism and Communication (SOJC) at the University of Oregon in 1994. After serving on the SOJC faculty, he spent 22 years in the Department of Journalism at Ball State University, retiring in 2018 as professor emeritus.

Copyright (1994) by Mark H. Massé. All rights reserved.

“HEALING HOUSE”341 E 12th Ave

Twenty-some years ago, White Bird Clinic was known as a glorified crash pad for teenagers who were hallucinating on psychedelic drugs. The clinic, which was founded as a counterculture collective in 1970, was viewed with suspicion and concern by the Eugene establishment. People criticized its perceived. “overly permissive attitude” toward drug use. Some said White Bird was harboring criminals and runaways.

The police were angry about the clinic’s confidentiality agreements with clients whom the cops saw as drug-dealing lowlifes. A typical front-desk encounter at White Bird would go something like this:

“You  can’t or won’t tell me if this guy hangs out here?” the police officer asks the long-haired receptionist. “Both,” the White Birder replies, smugly.

Today, White Bird Clinic’s confrontational image has mellowed, but it has retained its collective/communal organizational structure and its identity as a grass-roots human services and community advocacy organization. White Bird’s mission: to serve the people nobody else wants to deal with, the folks who fall between the cracks. Each year, the clinic responds to the medical, mental health, and social service needs of thousands of low-income, alienated, abandoned, and disenfranchised clients in Lane County.

Through the decades, the once-controversial clinic has transformed itself, becoming more establishment oriented than anyone could have imagined back in the 1970s. White Bird Clinic now has a million-dollar annual operating budget and is involved in cooperative programs with Sacred Heart Hospital, Lane, County Mental Health Services, and the Eugene Police Department, plus many other public- and private-sector organizations. The clinic’s comprehensive operations include medical and dental services, 24-hour crisis intervention, mental health screening and evaluation programs, AIDS testing, drug treatment services, and extensive information and referral services.

parked cahoots vanOne innovative cooperative venture is C.A.H.O.O.T.S. (Crisis Assistance Helping Out On The Streets), a result of a 1989 partnership between White Bird Clinic and Eugene’s public safety system. Funded by the city of Eugene, the C.A.H.O.O.T.S. program uses a van that is radio-dispatched through the 911 system. A two-person team—a White Bird crisis worker and a trained medic—responds to calls dealing with drug and alcohol abuse, mental illness, emotional crises, and family disputes that pose a small risk of violence.

Over the years, White Bird Clinic’s clientele has also changed, becoming more representative of the mainstream community. The clinic’s crisis intervention team frequently handles calls from area residents of all ages who have questions about personal or family relationships, as well as more serious concerns such as suicide prevention, domestic abuse, or chemical dependency issues. Case in point: Recently, an 11-year-old girl from a middle-class suburb, called the clinic because her parents were going through a divorce, but they weren’t including their daughter in any discussions. The girl was referred to White Bird by a telephone operator. She later talked with a White Bird counselor about what was happening to her and her family.

Bob Dritz“Maybe we’re more reputable today than we think we are,” says Bob Dritz, White Bird Clinic’s coordinator, as he reflects on the clinic’s rocky-road history over the last 25 years. It is as if White Bird Clinic has a Protean identity—it continues to evolve and reinvent itself in response to changes in the outside world. Dritz relishes his role as resident historian of White Bird Clinic.

With his mop of black hair, tinted aviator-style glasses, and wide-brimmed straw hat, his rag-tag wardrobe, and laid-back crash-pad drawl, Dritz looks and sounds more like a zoned-out, middle-aged hipster than a keen-minded financial whiz who helped guide the clinic down the path to respectability. At the start of each season’s new-volunteer orientation session at White Bird, 20 individuals, who have already been screened by a clinic trainer, sit on the floor in the community room and await their introduction to the organization. Clinic coordinator Dritz sits among the newcomers like a wise tribal chief and recites the oft-told tale of White Bird Clinic.

The history of the clinic dates back to the late 1960s when the drug problem officially hit Eugene, Oregon. Disenchanted, angry, and rebellious youths roamed the streets of this bucolic city nestled in the heart of the lush Willamette Valley in western Oregon. These “hippies,” who had rejected authority and conventional lifestyles, were turning on and tuning in to a new consciousness. They were experimenting with hallucinogens, amphetamines, barbiturates, and just about any other drug they could get their hands on. LSD—”acid”—was the drug of choice for this psychedelic generation who were “tripping” to pursue psychic exploration, achieve satori (enlightenment), or get their kicks on mind-bending, reality-twisting roller-coaster rides.

The problem was that the ticket to nirvana often came at a high price. Young drug users were overdosing, taking bad trips (“bummers”) and “freaking out.” Having severed their ties with straight society, many of the drug-taking youth were without food, shelter, or proper medical care.

Person in CrisisIn the late sixties, the medical establishment in Eugene and everywhere else didn’t know how to deal with the drug problem. The emergency room doctors were, in the words of one historical account, “flying by the seat of their pants” when treating patients on bad acid trips, injecting them with high doses of phenothiazine tranquilizers, usually 50 mg of Thorazine. Thorazine was seen as a means of normalizing and sedating patients with psychotic or schizophrenic behavior, which is how the ER doctors viewed drug overdoses. The problem was that phenothiazines packed some pretty heavy side effects. A disoriented teenager on a bad trip who came into an emergency room could very well leave in worse shape than when he or she arrived—shot full of Thorazine and now suffering from dizziness, blurred vision, muscle spasms, or tremors.

Out of the purple haze that had descended on Eugene, stepped two 25-year-old doctoral students in psychology from the University of Oregon. Dennis Ekanger and Frank Lemons looked like characters from the movie “M.A.S.H:” Here’s Ekanger—a Radar O’Reilly, with more hair. There’s Lemons, a Hawkeye Pierce/Donald Sutherland stand-in, with more hair and a beard, of course.

Ekanger knew firsthand about the problems of drug abuse from his days as a resident hall counselor at the University of Oregon and in his work as a juvenile counselor for the county. The rap on the street was that the chain-smoking, deep-voiced Ekanger was an empathetic guy who could help you cool down and sort things out. Ekanger was living in an old Victorian-style house on 20th Avenue and Lincoln in Eugene’s “student ghetto.” His reputation grew to the point where students and drifters, Vietnam vets and runaways would be hanging out on his doorstep every day wanting to rap about their mixed-up lives.

Like Dennis Ekanger, Frank Lemon had a following. For months, he had been counseling young people in crisis. Lemons’ reputation was enhanced by his counterculture connections. He had many friends living in a large commune on a 200-plus acre farm outside of town. The members of the commune would later form the core group of White Bird’s supervisors and full-time volunteers in the clinic’s early years.

In 1969, Ekanger and Lemons enlisted the support of Dr. Leonard Jacobson, a successful and respected surgeon and past president of the county’s medical society. Dr. Jacobson had been outspoken about the need for new approaches to the drug crisis. He provided the legitimacy and the established community contacts that Ekanger and Lemons lacked.

The three men conceived of a psycho-social-medical approach (influenced by such operations as the Haight Ashbury Free Clinic in San Francisco) and advanced the idea of a community free clinic and counseling/drug education center, a sanctuary to deal with people’s drug-related problems. More than 100 community leaders were involved in the crafting of the proposal for a clinic to be known officially as White Bird Sociomedical Aid Station, Inc. White Bird

Ekanger and Lemons each put up $250 to incorporate the clinic and organized a board of directors. The two served as the clinic’s co-directors. After securing grants from the city ($4,800) and state ($7,500), plus community donations, White Bird Clinic started operating on February 22, 1970, in a rented house at 837 Lincoln Street. Furniture was donated by local churches. Area hospitals contributed medical equipment and supplies. In the first few weeks, more than 150 doctors and nurses, plus dozens of attorneys, social workers, and educators donated their time and services to get the clinic up and running. After only one month, the clinic was being used as a field site for graduate students in counseling. Soon, more than 100 -university students were clinic volunteers.

In October 1971, the clinic purchased adjacent houses at 323 and 341 E. 12th Avenue for $67,500. The “annex” at 323 E. 12th housed the medical clinic and drug detox and drug education services.  The clinic’s main building at 341 E. 12th was headquarters for crisis intervention, counseling, legal services, and an expanding list of client advocacy and referral programs.

Main Clinic

The house at 341 E. 12th Avenue had once been the residence of a prominent physician who was one of the founders of the Eugene  Clinic. The house was built for $4,000 in 1917 according to the specifications of Dr. Philip Bartle, a specialist in internal medicine who ran his medical practice on the main floor of the 3,500-square-foot, two-story home where he lived with his -wife and two children.

According to The History of the Willamette Valley, Oregon, published in 1927, Philip Bartle was a perfectionist, “a man among men, possessing a strong and forceful personality.” Bartle was committed to working on behalf of the public welfare for the “betterment of the community along all legitimate lines.” In the 1920s, he helped establish the Eugene Hospital and Clinic, at the time one of only two standardized hospitals in Oregon outside of Portland.

Bartle’s home was designed in the popular craftsman style of his day. This elaborate “bungalow-type” of architecture featured large porches with truncated pillars or columns, low-pitched gable-styled roofs with prominent gabled dormers, and multi-paned windows of varying shapes and sizes. The front room had extensive wood detailing—columns, beams, paneling, and window casements. Two maple window seats flanked the first-floor mantel and fireplace.

Outside, near the top of the front of the house was a decorative swastika. It was removed during World War II. By then, Dr. Bartle had moved, and the house was sold to his son, William and his wife, Mildred. During the late 1930s, several rooms were rented to University of Oregon students, a practice that continued until 1971 when Mildred Bartle sold the house to White Bird Clinic.

The clinic’s operations in the 1970s were a lot shakier than the sturdy structure in which they were housed. By 1972, both Dennis Ekanger and Frank Lemons had resigned. Several White Birders were arrested that year on drug charges; they were later acquitted. In October 1972, the clinic’s medical area was temporarily closed because of lack of supplies, lack of money, and lack of support from the Eugene medical community. The county’s medical society came forward to assist the clinic but told White Bird that it had to clean up its act, raise its standards, and be willing to accept outside advice on all medical matters.

Through all the clinic’s hassles in-the early years, a core of dedicated White Birders served the cause. They staffed the clinic’s drug detox program, continued round-the-clock crisis intervention services, and ran an ambitious drug education program in the community—giving frank talks to area schools, church groups, and civic organizations. They published a “Drug Education Primer,” which was distributed throughout Eugene, and they staged street “guerrilla” theater productions to raise community awareness and show the establishment where the cracks in the medical and mental health systems were.

Bob loved to cruise. Here he arrives on his bike at White Bird with a gift! circa 1980White Bird’s topsy-turvy operations continued until the late 1970s. A soft-spoken transplanted New Yorker named Bob Dritz arrived in 1978. He became the clinic’s fiscal officer and ushered in a period of maturity and relative calm. In another life, Dritz could have been a CEO of a start-up company and made a small fortune.

But he used his expertise in fiscal planning and budget management to secure the future of White Bird, not make himself rich. like so many others of his generation, Dritz rejected conventional middle-class values and chose a life of community service and social activism. For his work on behalf of the clinic, Dritz gained near-legendary status. He was proclaimed the “financial savior” of the White Bird Clinic.

In July 1982, Bob Dritz assumed the role of clinic coordinator. At this point, the clinic was being recognized as a legitimate and vital link in the county’s health care system. It had an established crisis counselor training program (the Willamette School of Human Services) licensed by the state of Oregon. The clinic also had a diversified base of funding from local, county, state, and federal grants. By the end of the decade, Dritz would oversee a major expansion and diversification of clinic services.

Today, Bob Dritz talks about how the clinic continues to surprise its critics and leverage its clout as an alternative human service agency.

“We’re willing to take on assignments that no other organization wants or has the ability to perform,” Dritz says, sitting in his office on the second floor of the house with the prominent blue, white and gold bird-in-flight sign hanging above its wide front porch. Throughout its colorful history, the distinctive residence at 341 E. 12th Avenue has undergone many changes and transformations. But after 77 years, it remains a  healing house for people in need in Lane County.

Massé has authored three books of literary journalism (“Vietnam Warrior Voices,” “Trauma Journalism” and “Inspired to Serve.”) He is also a novelist, whose latest work, “Honor House,” will be published on Amazon.com in summer 2020. For more information, visit: http://www.markmasse.com

Now Hiring: Community Health Nurse (6-month Temporary Position)

This Nurse is a member of the White Bird Community Health Team. The qualified nurse will have experience supervising staff and providing nursing care to patients with acute and chronic conditions at the White Bird Medical Clinic and other community partner sites.

Pay and Benefits:

This position is being hired for up to 36 hours/week, and the salary is equivalent to $30.00/hr.


  1. Guide, organize and support the Community Health teams in caring for patients in a variety of community settings via telemedicine and face to face visits.
  2. Supervise White Bird Community Health staff and manage daily clinic functions.
  3. Perform patient triage both face to face and via the phone. Assess and prioritize patients’ need for care including referral to local Emergency Departments, Urgent Care, and/or White Bird Medical for a provider or nurse visit. Provide advice, written resource information, and or referrals to address social determinants of health and medical care not addressed at White Bird Medical.
  4. Utilize the nursing process, standing orders and nursing protocols to complete “nurse visits” that include a history, physical, assessment and plan.
  5. Act as liaison between White Bird Community Health, patients, and community medical agencies & diagnostic facilities to ensure quality and continuity of care.
  6. Assist Front Office Reception including help with managing patient appointments and scheduling, acting as a resource for clinical questions.
  7. Collaborate with all White Bird Medical teams – behavioral health, referral, front desk, providers, medical assistants, scribes, Health Links.
  8. Participate in continuous improvement of procedures, policies and materials affecting the Community Health Clinic and its patients
  9. Ability and willingness to work in an EMR (electronic) environment and to meet or exceed the documentation requirements required to meet Meaningful Use and other clinical quality benchmarks required by our grant funders and clinic accepted initiatives.
  10. Provide support to volunteer and staff providers by rooming patients, assisting with procedures, assisting with following clinic policies, and ensuring EHR documentation at the completion of shift.
  11. Complete White Bird Employee Orientation (NVT)


  1. Current Oregon RN license
  2. Minimum 2 years experience working as an RN with experience in the delivery of care in a Primary Care Clinic, Urgent Care, Walk In Clinic, or Emergency Room.
  3. Experience in trauma informed care and harm reduction.
  4. Ability to work with a wide range of patients including low/no income, LGBTQ+, and homeless adults
  5. Willingness to participate in continuing education
  6. Ability to work effectively with minimal supervision
  7. Experience supervising medical staff.
  8. Strong computer skills.  The ability to send and receive email, write documents in MS Word, look up information on the internet, and use the EHR system
  9. Maintain current BLS and complete annual blood borne pathogen training


  1. Bilingual in English and Spanish
  2. Minimum of two years experience in primary care medical practice
  3. Experience working in a consensus environment


This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.


Community-Based Emergency First Responders: Explained

In The Appeal‘s Explainer series, Justice Collaborative lawyers, journalists, and other legal experts help unpack some of the most complicated issues in the criminal justice system.

Co-authors Tim Black, CAHOOTS Operations Coordinator, and Patrisse Cullors, Artist and Activist, “break down the problems behind the headlines—like bail, civil asset forfeiture, or the Brady doctrine—so that everyone can understand them. Wherever possible, we try to utilize the stories of those affected by the criminal justice system to show how these laws and principles should work, and how they often fail.”

Continue to article

parked cahoots van

What is CAHOOTS?

31 years ago the City of Eugene, Oregon developed an innovative community-based public safety system to provide mental health first response for crises involving mental illness, homelessness, and addiction. White Bird Clinic launched CAHOOTS (Crisis Assistance Helping Out On The Streets) as a community policing initiative in 1989.

The CAHOOTS model has been in the spotlight recently as our nation struggles to reimagine public safety. The program mobilizes two-person teams consisting of a medic (a nurse, paramedic, or EMT) and a crisis worker who has substantial training and experience in the mental health field. The CAHOOTS teams deal with a wide range of mental health-related crises, including conflict resolution, welfare checks, substance abuse, suicide threats, and more, relying on trauma-informed de-escalation and harm reduction techniques. CAHOOTS staff are not law enforcement officers and do not carry weapons; their training and experience are the tools they use to ensure a non-violent resolution of crisis situations. They also handle non-emergent medical issues, avoiding costly ambulance transport and emergency room treatment.

A November 2016 study published in the American Journal of Preventative Medicine estimated that 20% to 50% of fatal encounters with law enforcement involved an individual with a mental illness. The CAHOOTS model demonstrates that these fatal encounters are not inevitable. Last year, out of a total of roughly 24,000 CAHOOTS calls, police backup was requested only 150 times.

The cost savings are considerable. The CAHOOTS program budget is about $2.1 million annually, while the combined annual budgets for the Eugene and Springfield police departments are $90 million. In 2017, the CAHOOTS teams answered 17% of the Eugene Police Department’s overall call volume. The program saves the city of Eugene an estimated $8.5 million in public safety spending annually.

CAHOOTS calls come to Eugene’s 911 system or the police non-emergency number. Dispatchers are trained to recognize non-violent situations with a behavioral health component and route those calls to CAHOOTS. A team will respond, assess the situation and provide immediate stabilization in case of urgent medical need or psychological crisis, assessment, information, referral, advocacy, and, when warranted, transportation to the next step in treatment.

White Bird’s CAHOOTS provides consulting and strategic guidance to communities across the nation that are seeking to replicate CAHOOTS’ model. Contact us if you are interested in our consultation services program.

Also See:

Community BIPOC Fundraiser

Sarah Knapp from Northwest Tattoo has set up a temporary storefront featuring goods and services from local tattooers, artists, and professionals in the Eugene/ Springfield area with 100% of the profits going directly to local Black, Indigenous, People Of Color (BIPOC) supporting organizations; White Bird’s CAHOOTS program, Community Alliance of Lane County, and the Eugene-Springfield chapter of NAACP.

The fundraiser begins June 25 at https://bipocfundraiser.com and will remain open through noon on July 9.

Also See:

Now Hiring: Electronic Health Records Specialist

Position Overview:

White Bird Clinic programs currently utilize different software systems to manage client record-keeping (NextGen, OWITS, FileMaker Pro, and Daisy). We are in the process of transitioning to an integrated, single database Electronic Health Record system (EHR) across the agency. This transition is expected to be completed by 2021. The EHR Specialist provides technical support for the transition, and on-going support for the new EHR once it is in place. Technical support will include configuring, updating, and maintaining systems; help staff improve and manage their workflows; help staff better utilize software features. Two positions are currently being offered, one in the White Bird Medical Clinic, which currently uses, NextGen, and the other serves White Bird’s Behavioral Health and Crisis Programs, where NextGen will be rolled out next. These positions are part of the Admin-IT team and support EHR use across the agency.

These positions are being hired for 40 hours weekly.

About White Bird Clinic:
White Bird Clinic is a non-profit collective, organized to enable people to gain control of their social, emotional, and physical well-being through direct service, education, and community. In 1969, a small group of student activists and concerned practitioners founded White Bird to provide crisis services and free medical care to counter-culture youth in Eugene. Having grown continuously for fifty years, White Bird Clinic now has ten programs, over 200 staff members, and more than 400 volunteers. In response to burgeoning community need, White Bird is expanding its medical, dental, behavioral health, addiction treatment and crisis services including CAHOOTS, a nationally recognized mobile crisis intervention program. We provide trauma-informed care in a Patient Centred Medical Home (PCMH) environment, coordinating care for our clients across programs.

Pay and Benefits:
$22.00 per hour with dental & medical insurance plus sick, vacation and holiday pay.


EHR Support (65%)

  • Work with EHR vendor, third party vendors, and White Bird IT Staff to optimally develop, install, configure and maintain interfaces and applications.
  • Configure application and system settings to meet the needs of the program and staff members.
  • Coordinate with third-party vendor to design custom templates (forms for entering and tracking patient information) and reports as needed.
  • Develop continuous quality improvement processes using internal data sources and assisting in data validation.
  • Collaborate with EHR team members, White Bird IT and program staff, and third-party vendors to develop, evaluate and execute improvement projects on an ongoing basis.
  • Create reports and/or work with application vendors to create/modify/edit reports that meet clinical, business and compliance needs.
  • Manage privileging and permissions in the EHR and related systems.
  • Open support requests with EHR and third-party vendors when needed.
  • Ensure compliance with HIPAA, CMS, and other regulatory requirements.
  • Evaluate new EHR-related products available to White Bird Clinic for applicability, value, and usability.
  • Build and maintain data warehouse to be used for internal and external reporting.
  • Collaborate with White Bird staff to prepare finalized tables ready for submission into the HRSA Electronic Handbook (EHB) and facilitate patient demographics and clinical outcome reporting as defined and requested by HRSA

EHR Training (25%)

  • Provide direct support and troubleshooting to users as necessary
  • Become familiar with the workflows of clinical and support staff that utilize the EHR
  • Participate and assist in employee EHR training
  • Provide support to development team, including consultants by assessing whether end user issues are caused by a defect/deficiency requiring development work or whether further end user training is needed
  • Act as a Clinic-wide superuser for White Bird Clinic
  • Participate in teams that review workflows for efficiencies (how to use the EHR to reduce work) and to enhance grant/State/National requirement compliance
  • Build rapport and promote teamwork by maintaining a professional and positive attitude in the work environment, working to maintain open and professional lines of communication with end users and colleagues

Other (10%)

  • Attend weekly staff meetings as well as additional meetings as scheduled.
  • Cross train with the other EHR specialist on a quarterly basis to provide vacation, sick and other coverage
  • Other responsibilities as assigned


  • Software configuration experience
  • Experience with software testing and testing environments
  • Two years EHR desktop support experience or equivalent
  • Ability and desire to learn new technology products
  • Ability to work independently, taking initiative to start projects, and autonomously solving problems
  • Strong analytical, language and organizational skills
  • Strong written and oral communication skills, with an emphasis on communicating effectively about technology to all levels of users
  • Knowledge of and familiarity with the health care and/or social services field, including patient care and practice management
  • Infinite patience


  • NextGen system administration experience strongly preferred. In lieu of NextGen experience, other EHR, EDR and practice management system administration experience strongly preferred
  • Post-secondary education in computer science, health information, or health care related field
  • Experience with database (MS SQL) applications
  • Experience working in or desire to work in a consensus environment
  • A sense of humor


  • This position reports to Admin and IT Teams and also works very collaboratively with all Program Coordinators and their Departments.
  • This position has a six-month probationary period. All new staff will be required to attend New Volunteer Training, to be discussed in interview.

Apply Now

White Bird Medical is Hiring

We are growing to meet the community need! We are currently accepting applications for the following positions!

  • Community Health Assistant (6-Month Temporary Position): The qualified applicant will be versed in managing a diverse group of clients while supporting them to access and participate in telehealth appointments, Covid-19 testing & walk-in patient care. Learn more…
  • Community Health Clerk: General clerical duties including data entry, scanning, copying, organizing, faxing, filing, research, etc. (6-month Temporary, 40/hrs weekly) Learn more…
  • Community Health Nurse (6-month Temporary Position): This Nurse is a member of the White Bird Community Health Team. The qualified nurse will have experience supervising staff and providing nursing care to patients with acute and chronic conditions at the White Bird Medical Clinic and other community partner sites. Learn more…
  • Community Health Project Manager: Help us to manage a complex network of communication with multiple vendors and internal groups, create and maintain a project plan, and assist the Medical Program Coordinator with defining project scope, setting milestones, and deadlines. (6-month Temporary, 20/hrs weekly) Learn more…
  • Director of Consulting: Experience in program development and related consulting with communities looking to replicate White Bird Clinic services. At least one year’s experience in national media relations and large group public speaking, consulting, and outreach with community organizations, political leaders, and public safety infrastructure. Learn more…
  • Electronic Health Records Specialist: White Bird Clinic programs currently utilize different software systems to manage client record-keeping (NextGen, OWITS, FileMaker Pro, and Daisy). We are in the process of transitioning to an integrated, single database Electronic Health Record system (EHR) across the agency. This transition is expected to be completed by 2021. The EHR Specialist provides technical support for the transition, and on-going support for the new EHR once it is in place. Technical support will include configuring, updating, and maintaining systems; help staff improve and manage their workflows; help staff better utilize software features. ) Learn more…
  • LCSW – Medical/Behavioral Health Integration: This position is responsible to operate in a consultative role within our primary care team; provide recommendations regarding behavioral interventions to the referring primary care providers; and conduct brief interventions with referred patients on behalf of the referring primary care provider (PCP). Learn more…
  • Psychiatric/Mental Health Nurse Practitioner (PMHNP): This position operates as a part of the medical clinic’s Behavioral Health Team as the team’s onsite prescriber. The PMHNP is responsible for providing psychiatric/mental health medication management services to our medical clinic’s patients and consulting with the other medical clinic providers regarding their patient’s behavioral health needs. Learn more…
  • SDoH / Health Links Specialist: Help us to define and develop a Health Leads based program in our safety net medical clinic.  We will partner with academic institutions, community social service agencies, and primary care providers to help redefine “health care” to include access to food, housing, and other basic resources as an essential part of patient care for our homeless and low-income patients. Learn more...

National Health Service Corps (NHSC) Loan Repayment Program

White Bird is an approved National Health Service Corps (NHSC) site in a Health Professional Shortage Area of greatest need. The National Health Service Corps (NHSC) offers tax-free loan repayment assistance to support qualified health care providers who choose to take their skills where they’re most needed.

Licensed health care providers may earn up to $50,000 toward student loans in exchange for a two-year commitment at an NHSC-approved site through the NHSC Loan Repayment Program (NHSC LRP).

Accepted participants may serve as primary care medical, dental, or mental/behavioral health clinicians and can choose to serve longer for additional loan repayment support.

Priority consideration is given to eligible applicants whose NHSC-approved site has a HPSA score of 26 to 14, in descending order. Eligible applicants may receive up to $50,000 in loan repayment for an initial service commitment until funding is exhausted.

White Bird Clinic’s HPSA Scores

  • Primary Care: 18
  • Dental: 20
  • Mental Health: 22

Students to Service Loan Repayment Program

Medical (MD or DO) and dental (DDS or DMD) students may earn up to $120,000 in their final year of school through the Students to Service Loan Repayment Program (S2S LRP). Students must commit to serving at least three years at an approved NHSC site in a Health Professional Shortage Area of greatest need.

Oregon Health Care Provider Incentive Loan Repayment

Oregon Health Care Provider Incentive Loan Repayment (OAR 409-036) was established by the Oregon Legislature to help support underserved communities in their recruitment and retention of high quality providers who serve patients regardless of their source of coverage (Medicaid, Medicare, private etc.) or ability to pay. In exchange for service at a qualifying practice site, participants receive funds to repay qualifying educational loan debt. Read more…

Learn more about us…

Now Hiring: Community Health Assistant (6-Month Temporary Position)

The qualified applicant will be versed in managing a diverse group of clients while supporting them to access and participate in telehealth appointments, Covid-19 testing & walk-in patient care.

Job Description


  • Maintaining a calm welcoming environment at the White Bird Community Health sites.
  • Screen patients for Covid-19 symptoms prior to appointments.
  • Support patients complete the telehealth/Covid-19 registration and visit process
  • Troubleshoot IT barriers and complications with the technical equipment
  • Assist in examinations as needed by the Providers
  • Providing information and referral for patients to community and other White Bird programs as needed
  • Clean the telehealth booths and testing stations based on infection control principles and clinic policy after each appointment
  • Communicate ideas for innovations and report challenges to the Medical Program Coordinator
  • Participate as a member of the White Bird Collective including attending weekly Medical Program meetings


  • 2 years of combined medical training and experience – EMT-B, EMT-I, Certified Medical Assistant
  • Knowledge of infection control principles
  • Skilled in conflict resolution and trauma informed care
  • Maintain patient confidentiality in an unconventional medical/behavioral health setting
  • Experience and passion for serving diverse and/or underserved populations
  • Adept working with multiple computer programs – Electronic Health Records, Word, Email, Teleconferencing
  • Strong time management and self-management skills with a high degree of flexibility and self-direction
  • Willing to work collaboratively with a variety of care teams
  • Complete White Bird New Volunteer/Staff Training
  • A sense of humor!


  • Bi-lingual English and Spanish
  • Knowledge of NextGen Enterprise PM and Enterprise EHR
  • Current medical professional license or certification
  • Experience in working in a consensus environment

Pay and Benefits:

This position is being hired for up to 20 hours weekly at a rate of $18/hr.


Now Hiring: Director of Consultation

Qualifications: Experience in program development and related consulting with communities looking to replicate White Bird Clinic services. At least one year’s experience in national media relations and large group public speaking, consulting, and outreach with community organizations, political leaders, and public safety infrastructure.

Job Duties

  • Solicit and manage consultation requests.
  • Support and/or facilitate presentations, site visits, field and classroom training, and program development seminars in collaboration with relevant agency staff.
  • Develop project budgets and consultation quotes. Coordinate with Fiscal department on invoicing and receipt of income.
  • Build and maintain relationships with local, national, and international coalitions and advocacy groups.
  • Collaborate with community leaders and politicians on legislation and initiatives at local and national level.
  • Engagement in WB Clinic Consumer Advisory Board.
  • Presence as speaker at relevant conferences and/or support of agency staff attending for presentations, pursue additional speaking opportunities for agency representatives.
  • Work closely with Fiscal, Fundraising, Executive staff, and ProCos on identifying opportunities for diversified program funding, support donor relations.
  • Technical advisory support for existing programs in other cities.
  • Engagement in and support of local community outreach for WB Clinic operations.
  • Support of clinic department special projects planning and implementation.
  • Support development of training resources and educational opportunities for WB staff.
  • Reports to White Bird Clinic Core Admin Team.
  • Must complete 6-month probation.

Hours: 40/week

Pay: This is an hourly rate position, pay is dependent on experience.

Apply Now


Statement from the HOOTS Team

Written in collaboration by HOOTS team members with support of the White Bird Community Collective

The HOOTS (Helping Out Our Teens in Schools) program stands in solidarity with our youth, educators, and community members who are calling for our schools to prioritize the mental health needs and well-being of all students by de-funding the school resource officer (SRO) position and reallocating those funds towards support services for students. We stand with our community as it resoundingly demands that public schools be safe for all students and that school districts demonstrate a commitment to providing ample non-punitive support.

As a team of mental health and medical professionals, we see students on a daily basis who are survivors of a maladapted safety net that only exacerbates issues of poverty and oppression. Hoots believes in utilizing mediation, restorative justice and self-reflection–tools that we know to be more effective in the development of our students than criminalization and punishment. Our team encourages school administrators to work proactively to identify alternative ways in which student needs and challenges can be addressed, and we happily offer our assistance in whatever way we can. We believe that working to support students, rather than punishing them, is ultimately the path that will lead to safer schools.

We hear students of color speaking out about law enforcement presence in their schools, and the negative impact this has on their safety and ability to thrive. We need to listen and believe these voices, and allow them to lead the way toward racial justice in our school system. Despite the ubiquitous presence of SROs nationwide, very little evidence exists that supports their effectiveness at deterring acts of violence. On the contrary, in many instances, SROs have been found to perpetuate and escalate violence in schools.

Hoots pledges its support to the movement to reallocate all funding from the SRO program. We believe that students’ actions are a reflection of the care afforded to them by the community, and as such, well-compensated teachers, counselors, and support staff are what will truly make a difference in keeping students safe and healthy. We ask that all schools demonstrate their dedication to listening to the voices of students of color and their families, and the empirical evidence available showing the harm SROs can cause. We are thankful to be a part of a community that can have these challenging discussions.

White Bird’s Public Comment on the ‘Prohibited Camping Re-enforcement Rollout’

Update: On Tuesday, June 16th the Eugene Human Rights Commission unanimously voted to endorse this policy recommendation and refer it on to City Council for deliberation.

The following testimony in reference to the enforcement of the prohibited camping ordinance was submitted to the Eugene Police Commission, a twelve-member citizen body that acts in an advisory capacity to the city council, the chief of police and the city manager on police policy and resource issues. Join the Thursday, June 11 meeting via Webinar: https://eugene-or-gov.zoom.us/j/98439278535

Dear Police Commissioners,

In reference to your agenda item on the Prohibited Camping Re-enforcement Rollout, White Bird Clinic asks that EPD continue to follow CDC guidelines and not disperse encampments unless there is illegal conduct outside of camping.

Recommended Policy Focus – Harm Reduction

  1. We support EPD strategies that minimize impacts to unhoused individuals:
    1. Response to unsanctioned camping complaints should provide outreach materials including camping guidelines, social services information and referral, COVID-19 information, and COVID-19 transmission prevention strategies including waste disposal.
    2. Implementing a code of conduct for campers.
    3. Providing educational materials on conflict mediation between individuals who shelter outside and other community members.
    4. Supporting community health and safety measures.
  1. We request the City of Eugene clarify locations where sheltering in place, including sheltering in a vehicle, is permitted and where it is prohibited.
  2. Establish recovery sites for sanctioned and supported camping that allow pets, partners and possessions, with 24-hour security, bathrooms, and storage.
  3. Establish an alternative call and dispatch system to using law enforcement when a complaint only involves prohibited camping and there is no threat to public safety or crisis response necessary.

White Bird Clinic believes that ending unsheltered homelessness requires a coordinated approach that addresses social, emotional, and physical well-being. We support policy initiatives that center people with lived experience and support solution-oriented advocacy efforts that adequately fund programs effective in ending homelessness.

Supporting Materials

  • Letter from the National Law Center on Homelessness & Poverty (“Law Center”) to the Mayor, City Council, and City Manager, regarding the closure of temporary shelter facilities for people experiencing homelessness in Eugene, OR during the COVID-19 crisis, and the enforcement of anti-camping ordinances against people experiencing homelessness during the COVID-19 crisis DOWNLOAD PDF
  • Interim Guidance on Unsheltered Homelessness and Coronavirus Disease 2019 (COVID-19) for Homeless Service Providers and Local Officials, CDC Web Site


Racism is a Public Health Crisis

A Statement from CAHOOTS

Written by Ebony Morgan
CAHOOTS Crisis Intervention
Communications Team

Cahoots has been operating as a mobile crisis intervention program in Eugene since 1989. We respond in teams of two with a medic and trained crisis worker, handling 20% of the 911 calls in our area last year. This is a responsibility we take extremely seriously, and we feel privileged to do this work.

Across the nation, communities are demanding that elected leaders defund police, reallocate resources, and re-evaluate current approaches to public safety. As the first program of our kind, we are in a unique position to share our experience and knowledge with other cities that are now considering alternatives to policing. We are humbled by this and have become acutely aware of our privileged position within a system designed to oppress.

At our roots, Cahoots is innovative, forward-thinking, and dedicated to serving marginalized populations. Despite this, we are not immune to the effects of systemic racism and if we are going to lead by example, we must first do the work internally. We take responsibility for our past silence, and we commit to being advocates for change. We are actively seeking out, evaluating, and eradicating the ways that white supremacy exists within our structure and we encourage other organizations to do the same.

Cahoots proudly stands with Black Lives Matter. We believe it is not enough simply to disapprove of racism. Rather, we assert that individuals, organizations, communities, and the nation as a whole have a responsibility to be anti-racist. We will speak up when we see power inequities. We will amplify oppressed voices. We will continue to educate ourselves. We will not shy away from any aforementioned commitments due to potential risks. We will reflect regularly and welcome feedback as we learn to use our privilege constructively.

We are appalled by the lynching of George Floyd, aware that he was not the first nor the last to die a preventable death due to the color of his skin. Police brutality is not an isolated issue. It is a symptom of the broader toxic culture of white supremacy that was woven into the fiber of this nation as we know it during its inception.

Racism is a public health crisis. For the sake of health equity, we have a responsibility to dismantle systems of oppression. This will take a lot of effort and we will have to be intentional about addressing racism’s effects on the social determinants of health. We must begin this work immediately.

LA Times looks to Northwest cities to reimagine law enforcement


Los Angeles Times

JUNE 12, 2020

“Across the nation, political leaders are struggling to strike a balance between righting injustices in ways that might mollify those protesting racism and brutality while at the same time maintaining public safety. Some of the more original experiments in reimagining policing are unfolding in the Pacific Northwest…teams in Eugene handled 18% of the 133,000 calls to 911 last year, requesting police backup only 150 times, said Chris Hecht, executive coordinator of White Bird Clinic, which runs the operation called Cahoots. The program, short for Crisis Assistance Helping Out on the Streets, operated on a $2-million budget last year that he said saved the Eugene-Springfield, Ore., area about $14 million in costs of ambulance transport and emergency room care.

Hecht said that the teams, in place for three decades, can arrive at the scene of a homeless person experiencing a physical or mental health crisis, defuse the situation and prevent harm in ways that police officers are neither trained nor equipped to do.

“The folks we’re working with often have a history of really unfortunate interactions with police, hospitals or other institutions,” Hecht said. “When a couple of people step out of one of our vans wearing jeans and hoodies, just right there we have a leg up on our colleagues in public safety.”

Read more…

Hearts for Hospice logo

White Bird End of Life Counseling

White Bird has received a generous grant from Hearts for Hospice to assist uninsured clients with End of Life Counseling services, in addition to supporting community outreach and education, training, and operational expenses for the project. White Bird End of Life Counseling is a compassionate, client-centered service that provides support for psychosocial, emotional, and spiritual issues related to death and dying. Our goal is to help ease people through the process of dying, especially those who could not otherwise receive support or services. When a person is terminally ill and has few resources, they may wait until their health deteriorates to the point of hospitalization before seeking services. This means not getting the necessary care until it’s unavoidable. Once the person is ill enough to visit the emergency department, they may be hospitalized or transferred to a nursing home. Our End of Life Counseling program seeks to serve clients who may otherwise be at risk of these stressful outcomes.

The project is lead by Amy May (MSW, QMHP), a member of the White Bird Counseling Department and the CAHOOTS (Crisis Assistance Helping Out On the Streets) team. She has a personal interest in end of life counseling and providing emotional, mental, and spiritual support for people who traditionally have difficulty accessing counseling services. These difficulties may include behavioral issues, substance use disorder, lack of in-home services due to lack of housing, or difficulty maintaining housing. Her beliefs stem from a concern that the dying process is overlooked in our culture, rather than recognized as something sacred and crucial. End of life counseling seeks to help people accept that process and to become at peace with all the difficulties and unknowns. Traditional hospice services partially fill this role, but do not provide ongoing mental health counseling and may be inaccessible to people who are unhoused.

White Bird will provide end of life counseling in clients’ homes and over the phone/video, by addressing the social determinants of health, coordinating care, and providing case management. When a person is terminally ill and has few resources, they may wait until their health deteriorates to the point of hospitalization before seeking services. Eugene and Springfield are served by several hospice programs, but only ours provides ongoing therapy at home. We combine the end of life doula model with mental health counseling, with special emphasis on low income and unhoused community members. Before our program, the area had only two such doulas, neither of whom were counselors. The project will serve a need for people who may be socially isolated, low income, housing insecure, disengaged from the social service system, or face other barriers to accessing hospice services.

Telehealth Counseling Screening Form

If you are interested in receiving end-of-life counseling services, please click here to complete an online screening form and someone will be in touch with you shortly or call 541-342-8255 for more information.

Cities Ask if It’s Time to Defund Police and ‘Reimagine’ Public Safety’

from the New York Times, June 5, 2020

“One model that members of the Minneapolis City Council cite is Cahoots, a nonprofit mobile crisis intervention program that has handled mental health calls in Eugene, OR since 1989.

CAHOOTS employees responded to more than 24,000 calls for service last year — about 20 percent of the area’s 911 calls — on a budget of about $2 million, probably far less than what it would cost the Police Department to do the work, said coordinator Tim Black.

“There’s a strong argument to be made from a fiscally conservative perspective,” Mr. Black said. “Public safety institutions generally have these massive budgets and there’s questions about what they are doing.”

Read more…

Now Hiring: Psychiatric/Mental Health Nurse Practitioner (PMHNP)

This position operates as a part of the medical clinic’s Behavioral Health Team as the team’s onsite prescriber. The PMHNP is responsible for providing psychiatric/mental health medication management services to our medical clinic’s patients and consulting with the other medical clinic providers regarding their patient’s behavioral health needs.

Pay and Benefits:

This position is being hired for up to 20 hours per week, and the salary is equivalent to $65/hr.

Job Description:


  1. Provide psychiatric medication management for patients who are also being seen by the clinic’s primary care providers; Assess, evaluate, diagnose, prescribe, and follow up with Clinic’s mental health patients.
  2. Comply with evidence-based standards of care.
  3. Review lab results and process medication refill requests.
  4. Participate in clinical care coordination, consults, and case management with members of the integrated primary care-behavioral health team.
  5. Utilize the Electronic Health Record (EHR) system (NextGen) effectively to meet or exceed the documentation requirements to meet clinical quality benchmarks required by our grant funders and clinic-specific initiatives.
  6. Contribute to the continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients.


  1. Current Oregon License for Psychiatric-Mental Health Nurse Practitioner.
  2. Current DEA Controlled Substance Registration Certificate.
  3. Eligibility for provider status with Medicaid, Medicare, and any private insurance companies with whom the clinic contracts.
  4. Working knowledge of state health care laws and licensing board regulations.
  5. Ability to be insured by the clinic’s Professional Liability Insurance provider.
  6. Ability to provide clinical services to our patients in person & by telehealth from our 1400 Mill Street location.
  7. Ability and willingness to deliver services using trauma-informed, client-centered, and harm reduction practices.
  8. A commitment to providing culturally sensitive care to all patients regardless of housing, income, race, disability, transgender, gender diverse and LGBTQ+ status.
  9. Willingness to participate in continuing education.
  10. Ability to work effectively with minimal supervision.
  11. Strong computer skills; Outlook, Word, Excel and EHR experience.
  12. Maintaining current BLS and complete annual blood borne pathogen training.
  13. A sense of humor!


  1. Bilingual in English and Spanish.
  2. Minimum two years providing medication management services in a medical practice.
  3. Experience working in a consensus environment.


  • This position reports to the Medical Director.
  • This position is subject to a 6-month probation period.


Shelter-in-Place Supply Drive

White Bird Clinic at 341 E 12th Ave. is operating as a distribution site for people experiencing homelessness. Unhoused individuals can access resources, pick-up supplies, and learn about COVID-19 prevention and symptoms.

Individuals who are already safely sheltering in place elsewhere are advised to stay where they are and access supplies through the distribution site or outreach teams. We need help supplying these folks with tents and tarps, sleeping bags, and personal care items that can help to clean, comfort, and groom a person’s body while they are sheltering-in-place.

Items can be dropped off between 9am and 5pm or you can contact us to arrange for a pickup.

You can also support our efforts by donating directly to our COVID-19 campaign. We’re in this together ❤️

Friday Whiteaker Food Distribution

White Bird in collaboration with the Mission, NAACP, and CALC will be distributing food to unhoused folks on Fridays between noon and 1pm. We’ll be set up in the front yard of CALC which is on Blair opposite New Day Bakery.

Almuerzo Gratis los Viernes!

Un almuerzo para llevar es disponible para todos los miembros de la comunidad cada viernes por la tarde en Whiteaker!

Porqué acceso a comida es un derechos humano.

White Bird Clinic, Community Alliance of Lane County (CALC), NAACP Eugene Springfield Oregon Unit 1119, y Eugene Mission estan comprometidos a servir y habilitar a todas las comunidades marginalizadas cuyas necesidades no se satisfacen durante esta pandemia. Hispanohablantes disponibles. No se requiere identificación personal.

Please help spread the word.