emergency response

Home Share Oregon!

The fires and economic hardship have displaced over 100,000 Oregonians at a time when we face the most severe affordable housing shortage in the state’s history. It will cost billions of dollars and take a decade to build enough homes to bridge the gap.

At the same time, there are more than a million spare bedrooms in Oregon’s owner-occupied homes…enough to accommodate every Oregonian in need of attainable housing choices.

Affordable housing can be accomplished by moving people into compatible, compassionate, affordable, shared housing arrangements. Home Share Oregon, a program from the nonprofit organization Oregon Harbor of Hope, helps match homeowners who have space to share with renters who need an affordable place to live. Their mission is to prevent foreclosure and homelessness through home-sharing.

Home Share Oregon offers all services free to members who are victims of the Oregon fires. 33 Lane County homeowners have already signed up as hosts!

They use Silvernest, an online home-sharing platform, to enable compatibility-based homeowner/renter matching at scale and protect the relationship with a lease, insurance, and more. All Home Share Oregon homeowners will also receive a FREE COVID kit while supplies last.

Home Share Oregon One Pager (PDF)

How Home Sharing Works (PDF)

Home Sharing for Renters

Home Share Oregon is committed to helping renters find affordable, stable housing. They offer these services to those who qualify:

  • Assistance creating your home sharing profile
  • Resources for move-in costs
  • Tools for creating alternative rental agreements
  • And more

All Home Share Oregon services are free to renters. Sign up today to explore listings and options.

Presentation to the Eugene Neighborhood Leaders Council Housing/Homelessness Subcommittee Meeting – Spring 2020
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Sign Up for Emergency Notifications

Sign up now to receive emergency notifications via text message, phone call or email.

Lane County is able to send you emergency alerts via text message, email, pager, or voice call (in extreme cases), based on your preferences. It is important that they collect this contact information because many households no longer utilize traditional land-based telephone lines.

This service, powered by AlertSense,  allows fire, police and other emergency response agencies to issue emergency alerts to warn citizens of events such as severe weather, fire, flooding, hazardous materials, need for immediate evacuation, civil danger, local area emergencies, and missing persons.

SIGN UP today and share the types of alerts and notifications that you would like to receive, as well as your contact information and preferences.

Enter your PHYSICAL address and zipcode to receive advanced warning of severe weather or emergencies that directly impact the area in which you live or work.  In the event of a life-threatening emergency, alerts will be delivered to you through priority channels including phone calls and/or priority text messages.  Non-emergency notifications are received through text and email.

Emergency voice alerts sent from the County will come through with the following CallerID displayed: (541) 972-3177.  If you would like to hear the last message repeated, simply dial the CallerID number.

These alerts are provided free of charge, however standard text messaging rates and other charges may apply.

Get it on Google Play Download on the App Store

Sign up for Notifications

If you would like to sign up for notifications.

Modify Existing Notification Profile

If you would like to modify your existing notification subscription.

Unsubscribe

If you want to stop all notifications.

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Special Open Enrollment for Health Insurance

A federal emergency declaration on Sept. 15 gives all Oregon residents the right to sign up for coverage on the insurance marketplace through a special enrollment period. Read more…

Oregon is currently facing far more evacuations and displacements than recorded history has shown. As such, many Oregonians applying for coverage through the Oregon Health Insurance Marketplace and Medicare plans must take note of how to accurately report their address on the application.

It is important for those displaced by wildfires to be aware of how and where they may retrieve their mail. The United States Postal Service (USPS) has issued information about relocated operations due to wildfires.

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Crisis Lines for Support

White Bird Clinic’s 24/7 Crisis Services program is available 24/7 for Lane County residents. Trained counselors have a deep ability to empathize with clients, as well as extensive knowledge of local resources that are appropriate to provide ongoing care. https://whitebirdclinic.org/crisis

The Oregon Behavioral Health Support Line is a free and confidential resource for all Oregonians who are looking for emotional support. Call 1-800-923-HELP (4357). You do not need to be in mental health crisis to call this line. If you need or want help beyond what the line can provide, you will be connected to those services. This can include community-based services such as housing, food assistance or clinical services. Certified interpreters are also available for those who speak a language other than English. Through this number, you can also connect with Lines for Life (linesforlife.org), a suicide prevention organization with specific resources for youth, military personnel and their families, and those affected by substance abuse problems.

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters. Call SAMHSA’s Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to speak to a trained crisis counselor.

15th Night’s Crisis Line at 541-246-4046 assists in locating and leveraging existing community resources in order to help a youth who has run away or is currently experiencing homelessness to meet their needs. https://www.15thnight.org/get-help-now

The Child Center’s Crisis Response Program is available 24/7 at 1-888-989-9990 for families with children & youth experiencing mental or behavioral health crises in Lane Cty. https://www.thechildcenter.org/press-releases/

Alternatives To Calling 911 https://whitebirdclinic.org/resources/emergency-crisis-lines/

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Holiday Farm Fire Updates and Resources

Lane County Holiday Farm Fire Page

Are you looking for CAHOOTS? To access CAHOOTS services, call police non-emergency numbers:

  • 541-682-5111 (Eugene)
  • 541-726-3714 (Springfield)

Are you looking for our Crisis line? Contact us at 541-687-4000 or 1-800-422-7558.

Table of Contents

Basic Needs

Evacuee Support

    • Organizations
      • Organizations seeking funds to support their wildfire response efforts in Lane County can apply for a Wildfire Response grant online through United Way.
      • The Ford Family Foundation has already awarded grants totaling about $225,000 right away to emergency response funds.
      • Rather than establishing a separate relief fund, the Oregon Community Foundation is providing information (including links to the various United Ways in impacted communities) on its website about which organizations are supporting wildfire relief efforts to get resources to communities as quickly as possible.
      • MRG Foundation continues funding organizations and efforts that are focused on BIPOC, Immigrant, Tribal communities, and social/racial justice organizations, MRG Foundation is holding wildfire relief funds that focus on equity.
  • Lane County Holiday Farm Fire Resource Page: Official, updated information from Lane County. See www.lanecounty.org/mckenziefire for information.
  • LOVEfirst Disaster Assistance is dedicated to helping those affected by disasters. 1489 Mohawk Blvd Springfield, OR 97477 http://lovefirst.us/ (562) 541-6731
  • Mutual Aid Facebook Groups
  • Mail: If you’ve been evacuated from the McKenzie Valley, you can pick up your mail at the post office at 4949 Main St. in Springfield. springfield.postofficehours.us/oregon/SPRINGF
  • Medical Supplies: If you have any trouble replacing things like durable medical equipment, supplies or prescriptions, your coordinated care organization (CCO) can help. Find your CCO contact information here: http://ow.ly/jprH50BoEAi. If you’re an OHP member with an open card, contact Member Services at: 800-273-0557.
  • Red Cross is available to offer resources to those who have been impacted by the Holiday Farm Fires. For Red Cross resources, please call 1-888-680-1455.
  • Shelter for Evacuees:
    • Eugene area (Northwest) – RV Space with Lights, 3 portable restrooms, access to EWEB hose connection. Space for up to 50 RV’s. Call Jordan (541) 321-3654.
    • The Cottage Grove Masonic Hall (33322 Row River Road) is also open for those who have been evacuated. They have space for additional recreational vehicles. There are restrooms, showers and a laundry facility. Please call Eston Wicks (541-968-3829) before arriving to confirm space availability.
    • Red Cross is available to those who have been impacted by the Holiday Farm Fires for housing assistance at 1-503-284-1234.
    • Veneta – RV Space with no utilities, must be self-contained. Animals if friendly and controlled (goats and other animals on the site). Call Con at (541) 729-7498. Evacuees only.
  • Safe and Well check-in: Are you affected by the McKenzie Fire? Consider using the American Red Cross’s Safe and Well website to let family and friends know your status and location: https://safeandwell.communityos.org/cms/index.php
  • SNAP: If you have lost your food due to the wildfires, you can have up to $200 of your SNAP benefits reloaded onto your card. Folks in this situation should contact the local ODHS office and fill out a short form stating what food they lost and how they were impacted by the fires. You don’t need to go to “your” ODHS office, you can just go to the one closest to you if you have been evacuated. Oregon Department of Human Services local offices are also helping to coordinate basic needs for all evacuees, such as food boxes, whether you receive SNAP benefits or not. https://www.oregon.gov/dhs/Offices/Pages/Self-Sufficiency.aspx
  • Updates and Evacuation Notices

Food

  • 4J School District: Free Meals For All Until December. Free grab-and-go meal distribution to ensure all 4J students and youth 18 and younger have convenient access to nutritious food.
  • Bethel Food Pantry has surplus milk, bread, eggs, and yogurt for neighbors experiencing food security. They are distributing Sunday-Friday 4-7pm, Saturday 2-4pm. You can call 541-556-5051 for the location.
  • Bethesda Lutheran Church‘s food pantry will be open the 2nd and 4th Saturdays from 9:30-12pm. 541-688-9085
  • Burrito Brigade: Burrito Brigade has food boxes available M-W 4-6pm.  Go online to signup for an appointment to pick up food.  burritobrigade.org/waste-to-taste/ They also stock more than 25 Little Free Pantrieswith food & personal hygiene items you can find a list of pantry locations at burritobrigade.org/pantries/. They have free burritos available every Saturday and Sunday afternoon you can contact them at info@burritobrigade.org to get burritos.
  • All Cafe 60 sites are providing to go meals instead of sit down meals, except:
    • Florence, which is closed except for Meals on Wheels.
    • River Road, which asks that seniors instead pick up meals at the Olive Plaza site at 1135 Olive St., Eugene.
  • Catholic Community Services will be distributing 100 premade food boxes from 9-12 on Monday, Wednesday, and Friday at both of their locations. They will be closed on Tuesday, Thursday, and Saturday.
  • Creswell Food Pantry: 541-246-9117 Pre-prepared boxes are given in the parking lot.  Thursdays 12-3pm.
  • Crossfire Hands of Hope: 942 28th St Springfield. (541) 686-5433 Drive thru hot breakfast– Sundays 8:30-10:30am ; Food boxes– Thursdays 12-4pm; Drive through dinner– Thursdays 6:30pm; Celebrate Recovery crisis line– 541-913-6303
  • Florence Food Share 541-997-9110 Only open M, F 9:30-1 and W 4-6. Drive up, call from your car to place an order and they will deliver a box to your car.
  • Food for Lane County: Food help is available to a wide range of individuals in recognition that people of all income brackets can struggle with food insecurity. Find a service that is best for you and your family at https://foodforlanecounty.org/get-help/
  • Food Stamps: Due to COVID-19 precautions regarding social distancing, please call your local office before visiting in person. If you need assistance in a language other than English, please call 1-833-604-0877 or dial 2-1-1 on your mobile phone. Oregonians can order groceries online on Amazon and Walmart using food stamps You might qualify for SNAP. Just apply online: https://apps.state.or.us/onlineApplication/
  • Greenhill Humane Society has a food bank for pets. If you need financial support to feed your pet, 541-689-1503.
  • Junction City Local Aid: 541-998-3992 Food pantry open T,W 9-1 last Saturday of the month 10-12.
  • Little Free Pantries: Non-perishable food available in “Little Free Pantries” to local neighborhoods.
    • Current locations
    • Springfield
      • 440 9th Street, Springfield (between C and D st)
      • Corner of 49th/B st Springfield
      • 2400 D st Springfield
      • 205 N. 23rd(Hope Community)
    • Eugene
      • Corner of 36th and Mill Street, Eugene (Near Tugman park)
      • 2240 Cleveland Street, Eugene
      • 1695 Elkay st Eugene (N Park and Elkay)
      • 1965 Filmore st Eugene, Or (Near ATA Midde school)
      • 10th and Monroe Eugene (Monroe Park area)
      • On Wilkes Dr just past Scenic (1/3 mile from River rd)
      • Waite st near Pattison Eugene (Bethel area)
      • N. Grand about a block from Whit Head start
      • W. 25th/ Jackson
      • On Argon/Bryon near Spring Creek Elementary
      • On Hyacinth down the street from Irving Elementary
      • On W. 18th near Van Buren
      • The corner of 3rd/Blair
    • End of Dorsa in Junction City
  • Mapleton Food Share 541-268-1033 Open 2nd Thursday and 4th Saturday from 10-2.  People can still come in and shop, but they must take a number.  Once inside, the volunteers will collect the food the shoppers choose.
  • Meal sites and Meals on Wheels FOOD for Lane County’s senior nutrition programs (Senior Grocery and Meals on Wheels) are designed to meet the nutritional needs of adults 60 and older.  For more information about the Senior Meals Program, please call 541-682-3353 or 1-800-441-4038.
  • New Hope Baptist Church in Creswell 541-895-4436 Wednesday meal from 5-6 is to-go, delivered to cars.
  • Oakridge Food Pantry Still open at regular hours. 541-782-2192
  • Olive Plaza Dining Room and the Springfield Cafe 60 will serve to go meals only to those 60 and older at their regular hours.
  • South Lane Wheels in Cottage Grove is closed.
  • Veneta’s Downtown Farmers Market is offering expanded SNAP, Double Up Food Bucks, and our Produce 4 Kids programming to provide additional support to the community during this tough time.

Health

  • Adolescent and Family Services is once again enrolling new families in our no cost drug and alcohol treatment program for teens, age 12-18. Call 541-284-7560. For more info: www.afsclinic.org
  • Centro Latino Americano: Doors are still closed but all of our services are being provided through phone or video calls. Staff is bilingual and multicultural and affirms the person’s culture effectively. centrolatinoamericano.org
    • Social Service: OHP and SNAP enrollment
    • Mental Health: One free emotional support session, Counseling we accept Trillium and Pacific Source Community Solutions or we have a sliding scale fee.
    • Alcohol and Addictions:  Addictions treatment we accept Trillium and Pacific Source Community Solutions or we have a sliding scale fee.
    • Youth Mentoring: Online Services and support for youth.
    • Census information and navigation services
  • For people who use drugs, people who engage in sex work and people vulnerable to structural violence
  • The Center for Community Counseling is open providing mental health counseling for low-income people in Lane County and short term counseling for the general community. These services are provided by phone or videoconferencing. Please call 541-344-0620 for information.
  • Center for Family Development is providing remote mental health and substance use disorders services through telehealth and by telephone. CFD is open for referrals for children, adolescents, adults, and families. Please call 541-342-8437 to set up a video or phone appointment. http://www.c-f-d.org
  • HIV Alliance: In-person HIV testing between the hours of 10:00am – 2:00pm, by appointment. Visit https://hivalliance.org/covid-19 for information. HIV 101 in Spanish! Visit https://hivalliance.org/educate/sp-vih-101-online/
    • Needle exchange locations and times:
      • HIV Alliance– RV outside of office Tues 1-3pm; F 1-5pm
      • 4th and Washington, Eugene– 6-7:30 MW
      • 18th and A St, Springfield– 6-7 Th
  • Hourglass Community Crisis Center: 24/7 operations have resumed as of 9/10/20
  • OHP/Insurance Sign Up: White Bird is assisting folks with OHP applications via phone Mon – Fri 9 am to 5 pm. Clients can contact the department directly at 541-816-2793 during these times. We will also be supplying front rooms with consent forms and an instruction sheet for folks who don’t have access to a phone to call through to us.
  • NAMI Lane County: Online Support Groups. One-time registration is required for EACH group and attendance is on a first-come, first-serve basis so please login early! https://namilane.org/
  • Planned Parenthood Southwestern Oregon has stayed open everyday of COVID-19 providing essential healthcare and have all measures in place to keep folks safe! https://www.plannedparenthood.org/planned-parenthood-southwestern-oregon
  • Options Counseling and Family Services: Eugene and Springfield offices are still open. Most therapists are doing telehealth, and they are still taking new clients. Call (541) 762-1971 with questions or visit https://wp.options.org/home/statement-from-options/
  • SASS Crisis Services Center: Drop-In, Support Groups, In-Person Counseling Suspended. Staff will connect with clients individually to arrange phone conferences for all meetings that are currently scheduled or will make other individual arrangements as needed. Crisis hotline support 24/7 is still available at 541-484-9791 / 844-404-7700.
  • Senior and Disability Services 541-682-3353 Eugene office is limited to 10-2 M-F. The Cottage Grove and Oakridge offices are closed. If possible, please call and leave a message and staff will return the calls. Please apply online for services, https://apps.state.or.us/onlineApplication/
  • Serenity Lane: New virtual addiction treatment program for mental health, Intensive Outpatient, Level I and DUII programs to patients wherever they are. Open and admitting patients to detox and residential care at Coburg Campus. Please contact 541-687-1110 with any questions, requests or concerns.
  • Siuslaw Outreach Services, Florence: 12th Street location is open for drop-ins Monday – Thursday 10:00 am – 3:30 pm. Fridays are by appointment. For more information or to schedule an appointment call 541.997.2816 https://florencesos.org/
  • SOS Crisis Line, Florence: 541-997-44344 If you are in a domestic violence situation, sexual assault or trafficking, please call.
  • South Lane Mental Health: Conducting tele-medicine (phone and video conferencing) as well as maintaining a crisis line. Our services include medication assessment, management and monitoring; individual, family, and child counseling; 24/7 crisis response; supported housing and independent living services; substance use recovery program; and, individual employment placement and support. Can be reached at: 541-942-3939, Address: 1345 Birch Ave., Cottage Grove, OR 97424, Website:  www.slmh.org
  • White Bird CAHOOTS: CAHOOTS continues to operate 24/7 at this time, if you are in Eugene please call (541) 682-5111, for those in Springfield please call (541) 726-3714. We are sealing the van compartment to protect patients using transportation services. Staff will be wearing extra masks and coverings to keep themselves healthy so they can keep working.
  • White Bird Chrysalis Behavioral Health Outpatient Services: To apply, you can complete this secure online form or you can download PDF to print and fax, mail or upload online. If you require assistance in completing the form, please call the front office at (541) 683-1641 to schedule a time with a Peer Support Specialist who will help you.
  • White Bird Counseling: Not taking new patients unless for end-of-life counseling. https://whitebirdclinic.org/services/counseling/
  • White Bird Crisis Services: Walk-in crisis services at 990 W. 7th Ave are currently unavailable. 24/7 crisis phone services will still be available to the community at 541-687-4000 / 1-800-422-7558
  • White Bird Dental Clinic: Posting updates to Facebook Page. Patients with dental emergencies must now call 541-344-8302 to be triaged for care.  After the triage call they may be given an appointment at the dental clinic.  Patients will be asked to wear a mask at all times while in the clinic. OHP will cover the cost of the tele dentistry and dental visit.​​
  • White Bird Medical Clinic: Operating with reduced staffing, working on implementing Telehealth protocols, unable to do any COVID-19 testing due to supply issues. Still scheduling appointments, not taking walk-ins.
  • Willamette Family continues to take precautionary action in mitigating the risk of exposure to COVID-19. They are still accepting individuals through referrals and phone appointments at the Rapid Access Center, and their Outpatient and Day Treatment facilities are making the transition to offer treatment services through telehealth. Please call 541-762-4300 if you are seeking treatment.
  • Womenspace is hosting a 24/7 chat function for survivors to use if being on the phone is too dangerous. The chat line – like their crisis line – is anonymous and connects the user to an advocate. It can be found at https://www.womenspaceinc.org/ and you can access it by clicking the “Chat Now” button in the top right corner. 24 Hour Crisis and Support Line – 541-485-6513 (800-281-2800) Spanish and English-speaking advocates are available day and night. They are providing safety planning, emergency services, mobile advocacy, telecommunication options, counseling services, legal advocacy, financial assistance, referrals and access to other resources. Advocates, including their DHS co-located advocates, continue to accept referrals and calls from partner agencies.

Resource Sharing

  • Lane County Mutual Aid Network – COVID19 Response: Public Facebook group for sharing and organizing community resources in response to COVID-19 in Lane County and surrounding areas. The goal of this group is to organize the local community on the grassroots level to ensure vulnerable community members have access to food, housing, healthcare, and other necessities. It is also for the redistribution of resources in the case that stockpiling prevents people from accessing basics.
    • If you need groceries/supplies delivered please fill out this form. https://lanemutualaid.org/request
      use este formulario si usted necesita comida e otros suministros entregados a su puerta.
      Request form in Spanish: https://forms.gle/WnePDQEWtG3DsWf49
      Request Line: (541) 321-8749
  • United Way: To help address some immediate needs of local nonprofits during this pandemic, United Way of Lane County is actively collecting and sharing information with the community about nonprofits seeking volunteers at https://www.volunteeruwlane.org/covid19volunteer 

Shelter

  • Emergency Shelter Adults Over 18:
    • Dusk to Dawn: Contact the Eugene Service Station at 450 Hwy 99N, Eugene; 541-461-8688 for Dusk to Dawn, overnight shelter in heated, military-style tents and the Overnight Parking Program for individuals living in cars or RV’s.
    • Eugene Mission: Operating at reduced capacity due to social distancing requirements, visit https://www.eugenemission.org/
    • Microshelter Program: Contact Community Supported Shelters for legal, designated places for people who are without a conventional form of housing.
  • Emergency Shelter Families with Children:
    • First Place Family Center is open under normal operating hours: 8-5PM, 7 days a week with strict social distancing guidelines. Housed families will be able to pick up mail, hygiene products, diapers, and other critical items. Literally homeless families (in shelter, cars, or on streets), are able to use showers, laundry, preschool (starting 6/24, with enrollment restrictions), and meals. Children will need to be present for families to use the center. Only 4-5 families will be allowed a time, depending on the services being used. FPFC Night Shelter program has openings for families needing emergency shelter. To enroll, families must visit FPFC first. For more information, contact (541) 342-7728 or visit https://www.svdp.us/what-we-do/homeless-services/first-place-family-center/
  • Housing Resources: Compiled by the City of Eugene https://www.eugene-or.gov/4357/COVID-19-Housing-Resources
  • Sheltercare: Serving existing clients. See https://www.sheltercare.org/ for the latest update.

Transportation

Volunteer

Youth

  • 15th Night: Will be continuing to offer support and resources for unhoused youth and those working with them via phone and text at (541)246-4046.
  • First Place Family Center: First Place Family Center is open under normal operating hours: 8-5PM, 7 days a week with strict social distancing guidelines. Housed families will be able to pick up mail, hygiene products, diapers, and other critical items. Literally homeless families (in shelter, cars, or on streets), are able to use showers, laundry, preschool (starting 6/24, with enrollment restrictions), and meals. Children will need to be present for families to use the center. Only 4-5 families will be allowed a time, depending on the services being used. FPFC Night Shelter program has openings for families needing emergency shelter. To enroll, families must visit FPFC first. For more information, contact (541) 342-7728 or visit https://www.svdp.us/what-we-do/homeless-services/first-place-family-center/
  • Head Start: Head Start starts with at home learning for September.  Returning families will need to complete an orientation before at home learning starts. Visit www.hsolc.org and click on the ‘Enroll’ tab to enroll.
  • Hosea Youth Services: The Resource Service Center will be open from 1 to 6:30 pm for essential needs only (showers, laundry, etc). Dinner will be to-go boxes, and will be served at 5pm
  • LaneKids website: Resources for families including information about food sites, educational and recreational activities being offered in different formats, physical and mental health resources, and other community services available.
  • Looking Glass: Station 7 and New Roads have not yet altered either of our hours or services. Station 7 remains open 24/7 with shelter and basic needs services and New Roads is open Monday-Friday 8:30 am to 4:45 pm with showers, laundry, meals, hygiene, phone and computer access and case management.
  • New Roads: We are limiting New Roads access. We will remain open our regular hours 8:30 am to 4:45 pm Monday through Friday but we will be handing out to go meals and to go hygiene items through our door; only allowing one youth in at a time for shower and laundry access. Youth can either just show up and knock on our window or call ahead to schedule a time for shower/laundry.
  • Parenting through COVID19: Resources available at https://parentingnow.org/parents/parenting-through-covid-19/
  • Station 7 – Looking Glass: Services remain unchanged aside from requiring youth to have their temperature taken at access and thoroughly wash their hands. Youth who show up with symptoms of Covid-19 need to be assessed by a medical professional prior to being allowed shelter access. Capacity is 8 youth per night. Asking that youth accessing shelter remain in the program for 24 hours a day.
  • The Child Center: Programs are open, working to faciliate telehealth appointments for therapeutic services as much as possible.
  • White Bird HOOTS (Helping Out Our Teens in Schools): Offering mental health support by phone for students, families, and staff of high schools in the 4J, Springfield, Bethel, Oakridge and South Lane school districts. The phone line is staffed by crisis counselors who normally work the HOOTS school clinics, or work on CAHOOTS. The phone line is accessible from 9:00 AM to 4:00 PM Monday through Friday. Video support is available from 11:00 AM to 2:00 PM on weekdays and is accessed by emailing hoots@whitebirdclinic.org with your name and preferred time. We are able to provide short term counseling and mental health support, resource referrals and OHP sign up.
    • For students, families and staff of 4J, Eugene Charter and Bethel High Schools please call (541) 246-2342.
    • For students, families and staff of Springfield, Oakridge and South Lane High Schools please call (541) 246-2332.
  • Women Infant Children (WIC): Still accepting new enrollments.  Appointments are conducted over the phone. If clients have questions about their benefits, encourage them to call (541) 682-4202.
  • Youth ERA: “Virtual Drops” every weekday from 3:00 PM – 6:00 PM on Discord. One-on-ones via phone/text, through video chat, and over their various YE-issued social media accounts including Instagram, TikTok, and Facebook. Peer Support on Twitch, Suicide Prevention and Crisis Response https://www.youthera.org/

The Help Book

White Bird Clinic has published a human services resource guide called the “Help Book” since the 1980’s. It contains a comprehensive listing of resources of people seeking health and housing resources, financial assistance, shelter, food pantries and meal sites, and help to meet other basic needs. It helps people navigate the system.

This year, the publication has been updated and printed as booklets. We are able to distribute them free of charge thanks to contributions from Lane County Health and Human Services, the City of Eugene, Sponsors, Community Supported Shelter, HIV Alliance, and Eugene Mennonite Church. Download The Little Help Book (PDF 630 KB) 

The Big Help Book 

We are still accepting orders for the 2018 edition of the provider edition of the Help Book with binders or as inserts. Contact us for details.

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Safe Respirator Use

Notes:

  • Cloth (wet or dry), paper masks and tissues will NOT filter out wildfire smoke.
  • Respirators are not designed to fit children.
  • Facial hair prevents proper fit and reduces effectiveness.
  • Use a respirator only after first trying more effective methods to avoid smoke.
  • That includes staying indoors and reducing activity.

Download PDF

Smoke and COVID-19 Fact Sheet

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snowstorm

❄️ Ice/Snow Emergency Update

A brief situation report on the Ice/Snow Emergency as of March 1, 2019 at 7:00am.

INFORMATION

Lane County has opened a Non-Emergency Call Center for inquiries related to winter weather at 541-682-3977. The call center will run from 8:00 a.m. to 4:00 p.m.

If you know of a vulnerable individual, who is in need of assistance (homebound, medically fragile) you can contact the Lane County Public Inquiry Center at 541-682-3799 to let them know. Any emergency or threat to life should go directly to 911.

DAY ACCESS

White Bird Clinic’s Front Rooms day access program (341 E 12th Ave) is open until 10pm tonight and St. Vincent DePaul’s Lindholm Center (456 Highway 99) is open today until 5pm. The following community centers are open from 9am to 5pm.

  • Amazon Center 2700 Hilyard St. Eugene, OR 97405
  • Campbell Community Center, 155 High St. Eugene, OR 97401
  • Echo Hollow Pool, 1655 Echo Hollow Rd. **free showers
  • Hilyard Community Center, 2580 Hilyard Street
  • Petersen Barn, 870 Bertzen Rd. Eugene, OR 97401
  • Sheldon Community Center, 2445 Willakenzie Rd.
  • Sheldon Pool, 2443 Willakenzie Rd. **free showers
  • Downtown Eugene Public Library, 100 W. 10th Ave

CRISIS SERVICES

CAHOOTS mobile crisis is available in Eugene through the police-fire-ambulance communications center, 541-682-5111 and within the Springfield urban growth boundary through the non-emergency number, 541-726-3714. Crisis walk-in and phone support is available at 341 E 12th Ave.

PROGRAMS

Dental, Medical, Homeless, and SHOP programs are open. Dental is holding an Urgent Care Clinic at 8:00AM. Chrysalis is open by appointment and for groups as scheduled. Call 541-342-8255 to confirm Mental Health Counseling appointments in advance.

HAZARDS

Public Works crews continue to clear roads and downed trees. Read about response efforts…

SHELTER

The Eugene Mission will be open tonight. The Egan Warming Centers will ACTIVATE today, Friday (03/01). They are on STANDBY for Saturday (03/02) and Sunday (03/03)!

FOOD

Meals on Wheels in Eugene will be delivering frozen meals today. Routes will be modified to prioritize delivery to the most vulnerable recipients. FFLC will be open but the Dining Room will be closed and will hopefully re-open on Monday.

TRANSPORTATION

LTD has returned all routes to regular weekday schedule. Most routes are no longer on snow detour. EmX buses are still dealing with some inaccessible platforms. Check with the EmX service alert for the current status of which EmX stations are being served. Before leaving in the home or work, visit LTD.org/service-alerts to see if your route is operating or on detour. For snow and ice route maps visit LTD.org/snow.

BASIC NEEDS

White Bird Clinic has identified a critical need for adult sized BOOTS in light of the inclement weather conditions that are likely to continue over the next week. If you are able, please take your donations of adult boots (used or new) to White Bird Clinic at 341 E 12th Avenue between 8am and 10pm. We will get them to people with the greatest needs.

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Opiate Overdose Response

This past weekend represented an unusually high number of heroin and other opiate overdoses in the Eugene/Springfield area, but these overdoses have been in keeping with recently observed trends. There have been two distinct patterns of heroin and other opiate related overdoses occurring with increased frequency: poly-substance OD’s and fentanyl contaminated OD’s:

  • Poly-substance overdoses present a unique frustration to first-responders because they generally combine opiates, alcohol, and other substances often including benzodiazopenes or other prescription pharmaceuticals, which requires field stabilization and hospital treatment.
  • Fentanyl contamination has been detected in various street drugs and counterfeit prescription medications in the Pacific Northwest, and has been particularly common locally in a strain of heroin that has been encountered by users and first responders in recent weeks.

Lane Co. EMS, EPD, SPD, and CAHOOTS all carry the opiate overdose reversing medication Naloxone, commonly referred to by its trade name, Narcan. Naloxone is administered to treat overdose patients presenting with respiratory distress caused by the overdose, the medication enters the respiratory center of the brain stem and flushes neural synapses by out-competing the opiates present in the blood stream to to temporarily reverse respiratory inhibition; for patients whose breathing has ceased Naloxone is frequently administered along with CPR.

CAHOOTS, specifically, has not experienced a significant increase in overdose responses, largely because the increased public awareness of the opiate crisis has increased the aggressiveness of EMS and law enforcement responses to these emergencies. White Bird’s main clinic staff including the Crisis Team and Front Rooms/Reception staff have, on the other hand, reported a significant increase in interventions this year, with three incidents of Naloxone and CPR administration in the past 2 months. White Bird has begun the process of standardizing Naloxone training for all staff in addition to First Aid and CPR requirements.

Locally, the increased frequency of opiate overdoses has not been accompanied by a proportionate increase in overdose deaths. Increased public awareness has led to increased public involvement, with bystander-administered Naloxone and CPR saving brain tissue and lives prior to professional responders arriving on scene, and with increased awareness of Oregon’s Good Samaritan Law amongst drug users reducing the fear and stigma associated with calling 911 to seek assistance in an emergency.

The lives saved have demonstrated the benefits of harm reduction policies:

  • Public health education and outreach efforts increase awareness of the situation, increasing the likelihood of an overdose being recognized and treated.
  • Good Samaritan Laws provide bystanders who interact with law enforcement temporary respite from prosecution, decreasing the likelihood of an overdose patient being abandoned.
  • Broad availability of Naloxone—it is available over-the-counter at most pharmacies free of charge for individuals covered by private insurance or OHP and is also available free of charge along with training through HIV Alliance—increases the likelihood of the medication being available in the event of an emergency.
  • Bystander education including CPR training for community groups and Naloxone administration training for users, their peers, families, and those who work with them facilitates rapid overdose intervention.
  • Aggressive EMS and police responses to overdoses due to their increased public profile decreases the likelihood of overdose patients fleeing the scene of their resuscitation, only to cease breathing again due to lack of follow-up care.

The Eugene HIV Alliance, through their syringe exchange program, has made the injectable form of Narcan available. It also provides training to individuals and groups on how to administer it.

The syringe exchange is held five days a week at different locations, and the service is free.

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White Bird Crisis Response at Academy of Arts and Academics in Springfield

Following recent events at the Academy of Arts and Academics in Springfield, counselors from CAHOOTS and White Bird Clinic’s Crisis office responded to the school to provide grief and loss counseling to students, staff, and their families. An extension of the weekly Mobile Mental Health Resource Clinic already staffed by members of the CAHOOTS team, these counselors facilitated both individual and group counseling and will continue to work with A3 and the Springfield School District to support everyone affected by this tragedy.

CAHOOTS mobile crisis counseling services are available in Springfield 24 hours a day, 7 days a week, and can be requested via Springfield Police non-emergency dispatch at (541)726-3714.

Additional crisis support is also available 24/7 by phone at (541)687-4000, or walk-in at White Bird’s Crisis clinic, 341 E. 12th Ave in Eugene.

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