Alternatives To Calling 911

Elders and/or People with Disabilities

  • Institute on Aging: crisis warmline and hotline: 1-800-971-0016
  • Oregon Elder Abuse Hotline (DHS): 1-855-503-7233

Mental Health Resources

  • Alcoholics Anonymous Helpline: 541-342-4113
  • CAHOOTS (White Bird): Routed through non-emergency police dispatch. Eugene: 541-682-5111, Springfield: 541-726-3714
  • Crisis (White Bird) Assistance for Lane County: 541-687-4000 or 1-800-422-7558
  • Crisis Text Line: text HOME to 741741
  • Hourglass Community Crisis Center: 541-505-8426
  • Jasper Mountain Crisis Response Program: can be accessed by youth or family member: 1-888-989-9990
  • Lane County Area Narcotics Anonymous: 541-729-0080 (limited number of available volunteers)
  • Looking Glass Youth & Family Crisis: up to 18 yrs. old or parent: 541-689-3111
  • Oregon Warmline (can call just to talk): 1-800-698-2392
  • Shelter Care: shelter resources: 541-686-1262, behavioral health services: 541-505-5188, temporary rent assistance: 541-689-3785
  • St. Vincent de Paul: call for more information on their variety of services: 541-687-5820
  • Suicide Prevention Hotline: 1-800-273-8255, hearing impaired: 1-800-799-4889, for Spanish: 1-888-628-9454
  • Veterans Crisis Line: 1-800-273-8255 (press 1), text to 838255, hearing impaired 1-800-799-4889

LGBTQIA+ Resources

  • Trans Lifeline: 1-877-565-8860
  • Trevor Lifeline: 1-866-488-7386, text START to 678678, or live chat through their website
  • Transponder Eugene: 541-443-6337 (website also has lists of trans/gender diverse allied medical providers)

Violence/ Sexual Assault Resources

  • CARDV (outside Lane county): 541-754-0110 or 1-800-927-0197
  • National Domestic Violence Hotline: 1-800-799-7233, TTY: 1-800-787-3224
  • Love is Respect: 1-866-331-9474, TTY: 1-866-331-8453 or text LOVEIS to 1-866-331-9474 △◎
  • RAINN: 1-800-656-4673 or live chat through their website
  • SASS (Sexual Assault Support Services): 541-343-7277 or 1-844-404-7700
  • Womenspace: 541-485-6513, 1-800-281-2800

Youth & Family Resources

  • 15th Night (for youth who need help, call or text 24/7): 541-246-4046
  • First Place Family Center call: 541-342-7728
  • Oregon Child Abuse Hotline (DHS): 1-855-503-7233

About The Little Help Book

White Bird Clinic has published a human services resource guide called the “Help Book” since the 1980’s. It contains a comprehensive listing of resources of people seeking health and housing resources, financial assistance, shelter, food pantries and meal sites, and help to meet other basic needs. It helps people navigate the system.

This year, the publication has been updated and will be released in a paper booklet available to the community beginning in February 2020. We are piloting a run of 5,000 copies and will be able to distribute it free of charge thanks to contributions from Lane County Health and Human Services, the City of Eugene, Sponsors, Community Supported Shelter, HIV Alliance, and Eugene Mennonite Church.

While we are working to update this information online in an accessible format, the document is available online here in PDF format.

Check the general categories in our Table of Contents to find the one your need best fits (like “Health” or “Housing”).  Then see if you can find your need under that category.

The Little Help Book


The Little Help Book PDF (630 KB)