A Notice to Our Patients Regarding a Recent Email Incident
White Bird Clinic takes its patients’ privacy seriously. This notice is to advise some of our dental patients of an unauthorized disclosure of their health information.
On January 6, 2023, one of our employees accidentally sent an email with a report that contained personal information to another patient. Upon discovery of the incident, we contacted the unintended recipient and were assured at that time the email attachment was not opened and had been permanently deleted. The report included patient names, dates of birth, medical record numbers and demographic information. It did not include social security numbers, addresses, credit card information, or any other financial information.
We have no reason to believe any individual is at risk for identity theft or financial harm because of this incident. However, out of an abundance of caution, we advise that you contact any one of the three major credit bureaus (below) to place a fraud alert on your credit report. As soon as the credit bureau confirms your alert, the other two credit bureaus will automatically be notified to place alerts on your credit report, and all three reports will be sent to you free of charge.
- Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
- Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013
- TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
If you have additional questions or concerns, please call (800) 472-3838, our dedicated assistance line, and we will respond as soon as possible.
Safeguarding our patients’ personal information is essential to our mission. We sincerely regret that this incident occurred and appreciate your support during this time.
Our Mission
Since 1970
White Bird is a collective environment organized to enable people to gain control of their social, emotional and physical well-being through direct service, education, and community.
Vision
Values

CAHOOTS
We provide a mobile crisis intervention van in Eugene that responds to non-criminal situations including substance abuse, mental/emotional crisis, disorientation, welfare checks, and dispute facilitation - providing assessment, intervention, and transport to services as needed.

Chrysalis Behavioral Health Outpatient Services
We offer services for substance abuse and mental health care through individual and group counseling, drug education, DUII, and acupuncture treatment. We accept OHP, private insurance, and have sliding-scale fees.

Counseling
We provide on-going, client-centered counseling for low-income individuals and families via phone and video. We accept Oregon Health Plan and offer grant-funded mental health services for the homeless, with limited indigent slots.

Crisis Service Center
We are Lane County’s primary, 24/7, free crisis intervention service. For over 50 years, we have been offering immediate, short-term support. Our trained counselors have both a deep ability to empathize with clients, as well as extensive knowledge of local resources that are appropriate to provide ongoing care.

Dental Clinic
Our dental clinic offers emergency, preventative, and restorative dental care to people who may be uninsured, underinsured, low income or homeless, and may otherwise go without care.

Front Rooms
Operating daily from 9:00 AM to 5:00 PM as a resource center for COVID-19 assessments, fresh clothing, clean water, hand washing stations, mail/messaging, and porta-potties.

Helping Out Our Teens in Schools (HOOTS)
HOOTS (Helping Out Our Teens in Schools) offers mental health support by phone for students, families, and staff of high schools in the 4J, Springfield, Bethel, Oakridge and South Lane school districts.

Medical Clinic
Currently providing services via telehealth. White Bird Medical Clinic accepts most Medicare B and Oregon Health Plan (OHP) insurance. You may also request to have us assigned as your Primary Care Provider.

Navigation Empowerment Services Team (NEST)
Social services navigation and advocacy, SSI/SSDI assistance from a public benefits specialist, help to sign up for free or low-cost health insurance. and help with coordinating healthcare across White Bird programs.
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