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Navigation Empowerment Services Team (NEST)

White Bird Clinic helps people with phone access, EBT card replacement, direct express cards, ID and birth certificate assistance, rental and security deposit assistance, and navigating housing lists, OHP, and addiction service referrals.

323 E 12th Ave is open:

• Tuesday and Thursday from 9:30 a.m. to 12:30 p.m. and 2:00 p.m. to 4:00 p.m.
• Wednesday from 9:30 a.m. to 12:30 pm.

Assistance is also available by phone at 541-342-1295 (9:30 a.m. to 3:00 p.m.).

Front Door Assessments occur Fridays from 9 am – 1 pm.

At Front Door Assessments, we conduct a series of questions with households to understand their experiences with homelessness and identify any barriers they may face in securing housing. Our highly trained professionals carry out these assessments, ensuring each assessment is conducted with expertise and care. The process typically takes 45-60 minutes to complete. After the assessment, we place eligible households on the Centralized Waiting List, where their priority is determined by the score they receive—a system that ensures fairness and equity, not on a first-come, first-served basis. Housing program referrals participating in Coordinated Entry are made directly from this Centralized Waiting List.

NEST is designed to help adults experiencing homelessness navigate available resources and sign up to receive assistance. Services offered may include assistance in accessing primary medical care, case management and advocacy, outpatient drug and alcohol treatment, group therapy, drug detox, mental health counseling and evaluation, SSI/SSDI assistance from a public benefits specialist, Oregon birth certificate requests, and transportation to appointments.