fbpx

Crisis Lines for Support

Residents who are affected by the McKenzie/Holiday Farm Fire who have inquiries may call Lane County’s non-emergency call center at 541-682-3977 between the hours of 7:00 a.m. and 10:00 p.m. After-hours calls will be transferred to the Sheriff’s Office non-emergency phone line.

White Bird Clinic’s 24/7 Crisis Services program is available 24/7 for Lane County residents. Trained counselors have a deep ability to empathize with clients, as well as extensive knowledge of local resources that are appropriate to provide ongoing care. https://whitebirdclinic.org/crisis

The Oregon Behavioral Health Support Line is a free and confidential resource for all Oregonians who are looking for emotional support. Call 1-800-923-HELP (4357). You do not need to be in mental health crisis to call this line. If you need or want help beyond what the line can provide, you will be connected to those services. This can include community-based services such as housing, food assistance or clinical services. Certified interpreters are also available for those who speak a language other than English. Through this number, you can also connect with Lines for Life (linesforlife.org), a suicide prevention organization with specific resources for youth, military personnel and their families, and those affected by substance abuse problems.

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters. Call SAMHSA’s Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to speak to a trained crisis counselor.

15th Night’s Crisis Line at 541-246-4046 assists in locating and leveraging existing community resources in order to help a youth who has run away or is currently experiencing homelessness to meet their needs. https://www.15thnight.org/get-help-now

The Child Center’s Crisis Response Program is available 24/7 at 1-888-989-9990 for families with children & youth experiencing mental or behavioral health crises in Lane Cty. https://www.thechildcenter.org/press-releases/


Alternatives To Calling 911 https://whitebirdclinic.org/resources/emergency-crisis-lines/

Crisis Team Clinical Supervisor

We are looking for an individual who will offer clinical supervisory needs to the crisis counselors on shift including monthly 1:1 clinical supervision. This position will offer 10 hours per week, a portion of that will be for on-call duties for the crisis team. On-call hours are negotiable.

Requirements:

Must have be Licensed by the State of Oregon in Social Work or allied mental health profession, QMHP or QMHP eligible.

Experience counseling individuals

Knowledge of credentialing preferred

Responsibilities:

  • Monthly one-on-one supervision with each program staff
  • Assist in development of Crisis program
  • Share responsibility with one other clinical supervisor to maintain 24/7 availability to answer questions by phone and provide clinical supervision to the program staff providing direct services
  • Assist program staff to increase their skills within their scope of practice, improve quality of services to individuals, and supervise program staff and volunteers’ compliance with program policy and procedures
  • Participate in program and clinic responsibilities including weekly crisis team meeting

Probation period of six months.

Pay and benefits:

$22/hour. Health care benefits at 30+ hours per week. All employees earn vacation, sick, and paid holidays. Probation period of six months.

Apply Now

White Bird

Healing House: The Colorful History of White Bird Clinic 

‘Healing House” is an excerpt from “FRONTLINE,” a  40,000-word original work of creative nonfiction on White Bird Clinic’s crisis intervention team, published in 1994 by Mark H. Massé, who received his master’s degree with honors from the School of Journalism and Communication (SOJC) at the University of Oregon in 1994. After serving on the SOJC faculty, he spent 22 years in the Department of Journalism at Ball State University, retiring in 2018 as professor emeritus.

Copyright (1994) by Mark H. Massé. All rights reserved.

“HEALING HOUSE”341 E 12th Ave

Twenty-some years ago, White Bird Clinic was known as a glorified crash pad for teenagers who were hallucinating on psychedelic drugs. The clinic, which was founded as a counterculture collective in 1970, was viewed with suspicion and concern by the Eugene establishment. People criticized its perceived. “overly permissive attitude” toward drug use. Some said White Bird was harboring criminals and runaways.

The police were angry about the clinic’s confidentiality agreements with clients whom the cops saw as drug-dealing lowlifes. A typical front-desk encounter at White Bird would go something like this:

“You  can’t or won’t tell me if this guy hangs out here?” the police officer asks the long-haired receptionist. “Both,” the White Birder replies, smugly.

Today, White Bird Clinic’s confrontational image has mellowed, but it has retained its collective/communal organizational structure and its identity as a grass-roots human services and community advocacy organization. White Bird’s mission: to serve the people nobody else wants to deal with, the folks who fall between the cracks. Each year, the clinic responds to the medical, mental health, and social service needs of thousands of low-income, alienated, abandoned, and disenfranchised clients in Lane County.

Through the decades, the once-controversial clinic has transformed itself, becoming more establishment oriented than anyone could have imagined back in the 1970s. White Bird Clinic now has a million-dollar annual operating budget and is involved in cooperative programs with Sacred Heart Hospital, Lane, County Mental Health Services, and the Eugene Police Department, plus many other public- and private-sector organizations. The clinic’s comprehensive operations include medical and dental services, 24-hour crisis intervention, mental health screening and evaluation programs, AIDS testing, drug treatment services, and extensive information and referral services.

parked cahoots vanOne innovative cooperative venture is C.A.H.O.O.T.S. (Crisis Assistance Helping Out On The Streets), a result of a 1989 partnership between White Bird Clinic and Eugene’s public safety system. Funded by the city of Eugene, the C.A.H.O.O.T.S. program uses a van that is radio-dispatched through the 911 system. A two-person team—a White Bird crisis worker and a trained medic—responds to calls dealing with drug and alcohol abuse, mental illness, emotional crises, and family disputes that pose a small risk of violence.

Over the years, White Bird Clinic’s clientele has also changed, becoming more representative of the mainstream community. The clinic’s crisis intervention team frequently handles calls from area residents of all ages who have questions about personal or family relationships, as well as more serious concerns such as suicide prevention, domestic abuse, or chemical dependency issues. Case in point: Recently, an 11-year-old girl from a middle-class suburb, called the clinic because her parents were going through a divorce, but they weren’t including their daughter in any discussions. The girl was referred to White Bird by a telephone operator. She later talked with a White Bird counselor about what was happening to her and her family.

Bob Dritz“Maybe we’re more reputable today than we think we are,” says Bob Dritz, White Bird Clinic’s coordinator, as he reflects on the clinic’s rocky-road history over the last 25 years. It is as if White Bird Clinic has a Protean identity—it continues to evolve and reinvent itself in response to changes in the outside world. Dritz relishes his role as resident historian of White Bird Clinic.

With his mop of black hair, tinted aviator-style glasses, and wide-brimmed straw hat, his rag-tag wardrobe, and laid-back crash-pad drawl, Dritz looks and sounds more like a zoned-out, middle-aged hipster than a keen-minded financial whiz who helped guide the clinic down the path to respectability. At the start of each season’s new-volunteer orientation session at White Bird, 20 individuals, who have already been screened by a clinic trainer, sit on the floor in the community room and await their introduction to the organization. Clinic coordinator Dritz sits among the newcomers like a wise tribal chief and recites the oft-told tale of White Bird Clinic.

The history of the clinic dates back to the late 1960s when the drug problem officially hit Eugene, Oregon. Disenchanted, angry, and rebellious youths roamed the streets of this bucolic city nestled in the heart of the lush Willamette Valley in western Oregon. These “hippies,” who had rejected authority and conventional lifestyles, were turning on and tuning in to a new consciousness. They were experimenting with hallucinogens, amphetamines, barbiturates, and just about any other drug they could get their hands on. LSD—”acid”—was the drug of choice for this psychedelic generation who were “tripping” to pursue psychic exploration, achieve satori (enlightenment), or get their kicks on mind-bending, reality-twisting roller-coaster rides.

The problem was that the ticket to nirvana often came at a high price. Young drug users were overdosing, taking bad trips (“bummers”) and “freaking out.” Having severed their ties with straight society, many of the drug-taking youth were without food, shelter, or proper medical care.

Person in CrisisIn the late sixties, the medical establishment in Eugene and everywhere else didn’t know how to deal with the drug problem. The emergency room doctors were, in the words of one historical account, “flying by the seat of their pants” when treating patients on bad acid trips, injecting them with high doses of phenothiazine tranquilizers, usually 50 mg of Thorazine. Thorazine was seen as a means of normalizing and sedating patients with psychotic or schizophrenic behavior, which is how the ER doctors viewed drug overdoses. The problem was that phenothiazines packed some pretty heavy side effects. A disoriented teenager on a bad trip who came into an emergency room could very well leave in worse shape than when he or she arrived—shot full of Thorazine and now suffering from dizziness, blurred vision, muscle spasms, or tremors.

Out of the purple haze that had descended on Eugene, stepped two 25-year-old doctoral students in psychology from the University of Oregon. Dennis Ekanger and Frank Lemons looked like characters from the movie “M.A.S.H:” Here’s Ekanger—a Radar O’Reilly, with more hair. There’s Lemons, a Hawkeye Pierce/Donald Sutherland stand-in, with more hair and a beard, of course.

Ekanger knew firsthand about the problems of drug abuse from his days as a resident hall counselor at the University of Oregon and in his work as a juvenile counselor for the county. The rap on the street was that the chain-smoking, deep-voiced Ekanger was an empathetic guy who could help you cool down and sort things out. Ekanger was living in an old Victorian-style house on 20th Avenue and Lincoln in Eugene’s “student ghetto.” His reputation grew to the point where students and drifters, Vietnam vets and runaways would be hanging out on his doorstep every day wanting to rap about their mixed-up lives.

Like Dennis Ekanger, Frank Lemon had a following. For months, he had been counseling young people in crisis. Lemons’ reputation was enhanced by his counterculture connections. He had many friends living in a large commune on a 200-plus acre farm outside of town. The members of the commune would later form the core group of White Bird’s supervisors and full-time volunteers in the clinic’s early years.

In 1969, Ekanger and Lemons enlisted the support of Dr. Leonard Jacobson, a successful and respected surgeon and past president of the county’s medical society. Dr. Jacobson had been outspoken about the need for new approaches to the drug crisis. He provided the legitimacy and the established community contacts that Ekanger and Lemons lacked.

The three men conceived of a psycho-social-medical approach (influenced by such operations as the Haight Ashbury Free Clinic in San Francisco) and advanced the idea of a community free clinic and counseling/drug education center, a sanctuary to deal with people’s drug-related problems. More than 100 community leaders were involved in the crafting of the proposal for a clinic to be known officially as White Bird Sociomedical Aid Station, Inc. White Bird

Ekanger and Lemons each put up $250 to incorporate the clinic and organized a board of directors. The two served as the clinic’s co-directors. After securing grants from the city ($4,800) and state ($7,500), plus community donations, White Bird Clinic started operating on February 22, 1970, in a rented house at 837 Lincoln Street. Furniture was donated by local churches. Area hospitals contributed medical equipment and supplies. In the first few weeks, more than 150 doctors and nurses, plus dozens of attorneys, social workers, and educators donated their time and services to get the clinic up and running. After only one month, the clinic was being used as a field site for graduate students in counseling. Soon, more than 100 -university students were clinic volunteers.

In October 1971, the clinic purchased adjacent houses at 323 and 341 E. 12th Avenue for $67,500. The “annex” at 323 E. 12th housed the medical clinic and drug detox and drug education services.  The clinic’s main building at 341 E. 12th was headquarters for crisis intervention, counseling, legal services, and an expanding list of client advocacy and referral programs.

Main Clinic

The house at 341 E. 12th Avenue had once been the residence of a prominent physician who was one of the founders of the Eugene  Clinic. The house was built for $4,000 in 1917 according to the specifications of Dr. Philip Bartle, a specialist in internal medicine who ran his medical practice on the main floor of the 3,500-square-foot, two-story home where he lived with his -wife and two children.

According to The History of the Willamette Valley, Oregon, published in 1927, Philip Bartle was a perfectionist, “a man among men, possessing a strong and forceful personality.” Bartle was committed to working on behalf of the public welfare for the “betterment of the community along all legitimate lines.” In the 1920s, he helped establish the Eugene Hospital and Clinic, at the time one of only two standardized hospitals in Oregon outside of Portland.

Bartle’s home was designed in the popular craftsman style of his day. This elaborate “bungalow-type” of architecture featured large porches with truncated pillars or columns, low-pitched gable-styled roofs with prominent gabled dormers, and multi-paned windows of varying shapes and sizes. The front room had extensive wood detailing—columns, beams, paneling, and window casements. Two maple window seats flanked the first-floor mantel and fireplace.

Outside, near the top of the front of the house was a decorative swastika. It was removed during World War II. By then, Dr. Bartle had moved, and the house was sold to his son, William and his wife, Mildred. During the late 1930s, several rooms were rented to University of Oregon students, a practice that continued until 1971 when Mildred Bartle sold the house to White Bird Clinic.

The clinic’s operations in the 1970s were a lot shakier than the sturdy structure in which they were housed. By 1972, both Dennis Ekanger and Frank Lemons had resigned. Several White Birders were arrested that year on drug charges; they were later acquitted. In October 1972, the clinic’s medical area was temporarily closed because of lack of supplies, lack of money, and lack of support from the Eugene medical community. The county’s medical society came forward to assist the clinic but told White Bird that it had to clean up its act, raise its standards, and be willing to accept outside advice on all medical matters.

Through all the clinic’s hassles in-the early years, a core of dedicated White Birders served the cause. They staffed the clinic’s drug detox program, continued round-the-clock crisis intervention services, and ran an ambitious drug education program in the community—giving frank talks to area schools, church groups, and civic organizations. They published a “Drug Education Primer,” which was distributed throughout Eugene, and they staged street “guerrilla” theater productions to raise community awareness and show the establishment where the cracks in the medical and mental health systems were.

Bob loved to cruise. Here he arrives on his bike at White Bird with a gift! circa 1980White Bird’s topsy-turvy operations continued until the late 1970s. A soft-spoken transplanted New Yorker named Bob Dritz arrived in 1978. He became the clinic’s fiscal officer and ushered in a period of maturity and relative calm. In another life, Dritz could have been a CEO of a start-up company and made a small fortune.

But he used his expertise in fiscal planning and budget management to secure the future of White Bird, not make himself rich. like so many others of his generation, Dritz rejected conventional middle-class values and chose a life of community service and social activism. For his work on behalf of the clinic, Dritz gained near-legendary status. He was proclaimed the “financial savior” of the White Bird Clinic.

In July 1982, Bob Dritz assumed the role of clinic coordinator. At this point, the clinic was being recognized as a legitimate and vital link in the county’s health care system. It had an established crisis counselor training program (the Willamette School of Human Services) licensed by the state of Oregon. The clinic also had a diversified base of funding from local, county, state, and federal grants. By the end of the decade, Dritz would oversee a major expansion and diversification of clinic services.

Today, Bob Dritz talks about how the clinic continues to surprise its critics and leverage its clout as an alternative human service agency.

“We’re willing to take on assignments that no other organization wants or has the ability to perform,” Dritz says, sitting in his office on the second floor of the house with the prominent blue, white and gold bird-in-flight sign hanging above its wide front porch. Throughout its colorful history, the distinctive residence at 341 E. 12th Avenue has undergone many changes and transformations. But after 77 years, it remains a  healing house for people in need in Lane County.

Massé has authored three books of literary journalism (“Vietnam Warrior Voices,” “Trauma Journalism” and “Inspired to Serve.”) He is also a novelist, whose latest work, “Honor House,” will be published on Amazon.com in summer 2020. For more information, visit: http://www.markmasse.com

CAHOOTS Mobile Mental Health Intervention Program In The News

White Bird’s CAHOOTS (Crisis Assistance Helping Out On The Streets) program continues to make headlines. CBS Evening News with Norah O’Donnell correspondent Omar Villafranca went on a ride-along with CAHOOTS to see them at work and learn why the program is being considered by cities across the country.

NBC News featured the team’s approach in their feature “Taking police officers out of mental health-related 911 rescues.”

Denver police officials said they are considering the model as an option to push beyond their existing co-responder program. New York City is looking to the program as “a model for non-police response to non-criminal emergencies.”

Salem nonprofits are looking at the model for mobile crisis response. “CAHOOTS gets 2 percent of the police budget, but with that 2 percent they handle 17 percent of public safety calls,” said Ashley Hamilton, who’s helping spearhead the idea.

Rogue Valley law enforcement, mental health professionals and advocates, elected officials and other concerned community members gathered at the Medford Police Department to hear Tim Black talk via Skype about the program in September. In November, city commissioners are expected to discuss how the program would work in Portland.

The power of White Bird’s CAHOOTS program lies in its community relationships and the ability of first responders to simply ask, ‘How can I support you today?’ White Bird Clinic is proud to be a part of spreading this type of response across Oregon and the rest of the United States.

Read our recent mentions in the news…

White Bird Clinic Celebrates Fifty Years with Major Expansion

In 1969, a group of student activists and concerned practitioners founded White Bird Clinic to provide crisis services and free medical care to counter-culture youth in Eugene. Having grown continuously for fifty years, White Bird now has ten programs, 200 staff members, and more than 400 volunteers.

To celebrate our fiftieth, we’re growing our programs, demonstrating our commitment to serving low income, under-resourced community members. In response to burgeoning community need, White Bird is expanding medical, dental, crisis, and CAHOOTS services.

White Bird has a fifty-year track record of identifying, assessing, and responding to community need by leveraging our existing resources. We respond rapidly and effectively by building on existing, successful programs. Our expansion consists of:

  1. Opening a new medical walk-in clinic for individuals who are low-income and/or homeless and uninsured. The clinic, below the existing primary care clinic, will provide an alternative for patients experiencing an acute issue who lack health insurance, diverting a great number of emergency room visits.
  2. Enlarging the dental program to increase its capacity to serve patients by nearly 75%. White Bird is renovating the building at 1415 Pearl St. into a clinic that will also provide denture care for elderly patients and serve more children and families.
  3. Increasing access to crisis services by moving the crisis program to 990 W 7th Ave., adjacent to the Whitaker neighborhood. The new crisis center will house the 24/7 crisis line phone service as well as walk-in services in a trauma-informed space intended to minimize environmental triggers that may be re-traumatizing.
  4. Expanding the hours and geographic coverage of CAHOOTS mobile crisis services, which responded to over 21,000 calls in 2018, saving an estimated $6M in emergency medical services costs alone.

In order to serve more folks in need, White Bird is taking a risk by growing many different programs at once, and we’re turning to the community for support and partnership. Please call 541.342.8255 or donate to support the project of your choice.

Donate Now

White Bird Breaks Ground on New Crisis Center

White Bird is developing an expanded Crisis facility adjacent to Eugene’s Whiteaker Neighborhood

Download Press Release (PDF)

EUGENE, OREGON – White Bird Clinic’s Crisis program will offer expanded walk-in services as well as a telephone crisis line from a renovated facility at 990 W 7th Ave. Construction started April 29th and is expected to be completed in early July. The new location improves access to White Bird services for community members in the Whiteaker and West Eugene.

The new crisis center will house the crisis line phone service, which White Bird has operated 24/7/365 for 50 years, as well as walk-in services in a trauma-informed space. The choice of location is intended to expand White Bird’s presence in the Whiteaker neighborhood as well as its reach into west Eugene and western Lane County.

This safe space is intended to minimize environmental triggers that could be re-traumatizing. In 2018, the crisis team had 13,387 client encounters, 2,743 of them walk-in and 10,644 through the telephone crisis line. There were 4,237 contacts with clients in crisis and 2,976 contacts with clients seeking mental health information and referral. We served 2,006 unhoused clients and diverted 636 emergency room visits.

The crisis center construction is the first of many projects that will increase White Bird’s ability to care for Eugene’s most vulnerable community members. The agency has purchased two new buildings, is developing new dental and medical clinics, and is expanding CAHOOTS coverage and hours.

White Bird is taking a risk and growing to better serve, and is turning to the community for help with the financial resources needed to care for our most vulnerable community members. Contributions support White Bird’s mission and services for those in need. All donations are tax deductible.

In the Media

White Bird Crisis Response at Academy of Arts and Academics in Springfield

Following recent events at the Academy of Arts and Academics in Springfield, counselors from CAHOOTS and White Bird Clinic’s Crisis office responded to the school to provide grief and loss counseling to students, staff, and their families. An extension of the weekly Mobile Mental Health Resource Clinic already staffed by members of the CAHOOTS team, these counselors facilitated both individual and group counseling and will continue to work with A3 and the Springfield School District to support everyone affected by this tragedy.

CAHOOTS mobile crisis counseling services are available in Springfield 24 hours a day, 7 days a week, and can be requested via Springfield Police non-emergency dispatch at (541)726-3714.

Additional crisis support is also available 24/7 by phone at (541)687-4000, or walk-in at White Bird’s Crisis clinic, 341 E. 12th Ave in Eugene.

Helping People in Crisis: Register-Guard Editoral

The CAHOOTS (Crisis Assistance Helping Out On The Streets) program began in Eugene in 1989 as a collaboration between the city of Eugene and White Bird Clinic.

CAHOOTS started small: one van equipped with medical supplies and trained personnel, operating part-time in Eugene. Its mission was simple: to offer help to individuals and families, housed and unhoused, in crisis.

The idea was that it would be better — and cheaper — to have people trained and experienced in counseling and medical care to respond to these calls, which had been going to police and fire departments.

The wisdom of that decision has been amply borne out since then by CAHOOTS’ exponential growth over the last three decades and the place it has made for itself in the Eugene-Springfield community.

It has more than tripled its local presence with two vans in Eugene and one in Springfield, and gone from part-time patrols to 24-7 service.

The two-person teams that staff each van respond to an average of about 15 to 16 calls in a 12-hour shift in Eugene, although it can be as many as 25 calls per shift — slightly less in Springfield, CAHOOTS­ employee Brenton Gicker says, which works out to tens of thousands of calls per year.

Gicker is a registered nurse and emergency medical technician; his partner on a recent night, Maddy Slayden, is a paramedic.

They and their co-workers are a welcome presence on the streets of Eugene-Springfield, greeted with warmth by police officers, with relief by business owners who prefer the option of calling CAHOOTS to calling police, and with respect by the people they help.

CAHOOTS is a significant part of the network of organizations and agencies that provide help to the growing number of people who are homeless locally — about half of CAHOOTS’ calls are to help someone who is homeless, ranging in age from children to seniors.

The CAHOOTS teams have earned respect in the homeless community not just for the help they provide — from distributing socks and bottles of water to emergency medical care and help accessing resources such as medical treatment and emergency shelter — but by the way they do it.

The CAHOOTS employees offer dignity and courtesy, which are often in short supply for people who are homeless.
A typical shift — if there were such a thing — for a CAHOOTS team might include responding to a call about a homeless person disrupting a business; working with a family in crisis; helping someone who is suffering from substance abuse, mental illness or developmental disabilities access services and find safe shelter for the night; treating injuries; picking up people who are being discharged from a hospital or clinic with no place to go and taking them to a safe place where they can get help; and responding to a call from a landlord worried about the welfare of a tenant.

They are trained to address issues such as mental illness or substance abuse and skilled in coaxing people to agree to get the help they need.

Many of their calls involve driving people who are suffering from mental illness or substance abuse to an emergency
room or, if their problem doesn’t merit medical care, to a safe place to spend the night.

Despite more than tripling the size of CAHOOTS in the past few years, the need for its services continues to grow faster than CAHOOTS’­ resources.

“I’m frustrated because we can’t be everywhere at once,” Gicker says. “There’s always things we’d like to be involved in, sometimes we don’t have the resources we need, or access to information. I feel like we’re often only scratching the surface.”

CAHOOTS is a uniquely local response to local needs — people familiar with the program say they don’t know of anything quite like it elsewhere.

Its growth in recent years has shown the need for its service; the response within the community, its ability to meet them given the resources.

It’s time to start thinking about expanding a program that has been successful and that serves a need that continues to grow.

Ideally, adding another van would be a step toward meeting this growing need, as well as allowing expansion of service to areas such as Santa Clara and Goshen that have few resources. It also would allow CAHOOTS staff to respond more quickly to calls seeking help, reach more people who are in need of help, and spend more time working to connect people with the resources they need.

It’s hard to put a dollar value on what CAHOOTS does — how do you determine, for example, how many people didn’t die on the streets because of CAHOOTS? How many people who were able to get help that allowed them to stabilize their lives, or medical care that relieved suffering? How do you quantify exactly how much taxpayer money was saved by using CAHOOTS instead of police or firefighters, or the value to businesses of knowing they can call CAHOOTS for help?

But the role the CAHOOTS teams play in Lane County is a critical one, and likely to become even more critical in the coming years.

This editorial is part of a Register-Guard series focusing on productive responses to homelessness reposted with permission from http://registerguard.com/rg/opinion/36272835-78/helping-people-in-crisis.html.csp