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Job Posting

Front Office Receptionist

This position is responsible for assisting in the day-to-day operation of the medical clinic including answering phones, scheduling appointments, contacting patients for needed care, and working with other Program staff to improve the quality of care provided at our clinic.

Pay and Benefits:

This position is being hired for up to 40 hours per week, and the salary is up to $18 an hour based on training and probation completion.

Responsibilities:

  1. General Office: Checking patients in and out, processing payments, answering multi-line phones, basic computer and Internet use, making appointments, verifying insurance eligibility, taking prescription refills for patients or pharmacies, calling labs pick up, and other general reception duties as needed.
  2. Records Management: making sure we have front office supplies, sorting mail, faxing documents. Navigation and documentation in EHR systems.
  3. Attend weekly staff meetings as well as additional meetings as scheduled.
  4. Office Support: Assist staff as needed

Requirements:

  1. One year reception or office experience
  2. Strong Communication Skills
  3. Ability to work with a diverse population and a broad range of situations while maintaining a professional and courteous attitude
  4. Strong Computer Skills: Like word / Excel / Internet (Firefox)
  5. Basic Math and English
  6. Detail oriented
  7. Ability to work independently and to a deadline
  8. Ability to multitask: answer multi line phone system, answer questions in person, and take messages simultaneously.
  9. Willing to go the extra mile (or longer)
  10. Complete new employee orientation (NVT)
  11. A SENSE OF HUMOR!!

Preferred:

  1. Bilingual in English and Spanish
  2. Experience in working in a consensus environment
  3. EHR experience

Accountability:

This position reports to the Front Office Receptionist Anchor. 

NOTE: All positions at White Bird Clinic have a minimum 3-month probationary period.

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Mental Health/Substance Abuse Counselor

  • Hiring for 40 hours
  • $22 per hour
  • Includes employee benefits at 30+ hours (e.g., medical, dental, vision, health reimbursement funds and athletic membership reimbursement)
  • White Bird is an approved National Health Service Corps (NHSC) site in which eligible applicants may receive up to $50,000 in loan repayment for an initial service commitment for 2 years.

JOB DESCRIPTION:

Serve as the primary counselor for clients experiencing mental health concerns, substance use disorders and co-occurring disorders. Conduct individual therapy, group therapy and case management; possibly including couples and family counseling. Be able to provide mental health evaluations/assessments and substance use disorder evaluations/assessments or be willing to learn how to evaluate substance use disorders. Be willing to monitor urinalyses and if necessary, do paperwork associated with the collected samples.  Assist in general office duties if needed.  Actively participate in collaborative group meetings that shape policy for both the White Bird collective and the Chrysalis department.

QUALIFICATIONS:

  1. Masters degree in counseling, psychology, or other behavioral science field with the ability to be qualified as a QMHP (Qualified Mental Health Professional).
  2. Competence in mental health care, including assessment, and individual and group counseling. Have a minimum of two years of experience conducting psychotherapy.
  3. Competence in drug abuse treatment, including assessment, and individual and group counseling. Have a minimum of two years of experience in substance use disorder treatment.
  4. CADC (or the ability and willingness to obtain the same within 12 months of beginning employment).
  5. Individuals who are recovering from drug abuse, drug dependence, or alcoholism must have continuous sobriety for the past two years.

RESPONSIBILITIES:

  1. Perform admission interviews, including necessary histories and referrals for clients experiencing mental health, substance use and co-occurring disorders.
  2. Determine eligibility, evaluate clients, perform case management and develop treatment plans for clients experiencing mental health and substance use disorders.
  3. Document client interactions appropriately and efficiently.
  4. Serve as the primary counselor to a number of clients based on FTE.
  5. Provide individual and group counseling.
  6. Participate in staff meetings and required clinic meetings and activities. Complete required training and work White Bird desk shifts, per staff requirements.
  7. Conduct urine surveillance activities, and if necessary, do the paperwork associated with the collected samples.
  8. Assist in general office duties to back up the office staff as needed, answering phones, etc.
  9. Participate in education and training for the staff and the public.
  10. Complete White Bird’s New Volunteer Training (NVT) or a modified version of NVT if appropriate.

Preferred Qualifications:

  1. A SENSE OF HUMOR!!!
  2. Ability to independently manage the schedule and work effectively with minimal supervision.
  3. Ability to work later afternoons, some evenings, and Saturdays.
  4. Use a humanistic approach when working with clients.
  5. Experience and desire to work in a collaborative consensus environment.

Notes:

  • This job has a six-month probation period and you must be able to pass a background check prior to employment.
  • This job and its training will be a mixture of in-office and online until we move fully back to in-person business.

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Accounts Receivable Specialist

The Accounts Receivable Specialist will work within the Fiscal Department and be responsible for
two key areas: Accounts receivable and Liaison between the Fiscal department and the billing department(s).

The position will include 20 hours per week of charge and payment entry, analyzing aging reports.

Pay and Benefits:

This position is being hired for 0.5 FTE, up to 20 hours a week at $18/hr

Responsibilities:

  1. Posts receipts to NextGen PM (A/R data, insurance payments, etc.)
  2. Provide reporting on program encounter/billing data from NextGen PM for Fiscal Department
  1. As a member of the fiscal/accounting team to track revenue flows accurately within the
    accounting system (SAGE) from the billing system (NextGen)
  2. Liaison between program billing staff and fiscal team on revenue cycle management at Fiscal/Program requests
  3. Account write-off management with approval Program Coordinator or designate, write off bad-debt from NextGen PM,
    generate and review aging reports
  4. Ensure that revenue accounting and reporting activities are coordinated with the monthly close process and schedule,
    including a review and reconciliation of recognized revenue against actual and budgeted billings and budgeted revenue.
  5. Work with and communicate efficiently with a diverse staff population and situations while maintaining a professional and courteous attitude.
  6. Complete confidentially agreement
  7. Complete new employee orientation

Requirements:

  1. College level coursework in accounting
  2. Proficient with Microsoft Office Suite including Excel
  3. Experience with general accepted accounting practices
  4. Detail oriented
  5. Ability to work independently
  6. Ability to work to a deadline
  7. Strong Communication Skills
  8. Sense of Humor

Preferred:

  1. Medical Office Experience
  2. Knowledge of Medical Office/Nextgen EHR and Practice Management software
  3. Knowledge of SAGE accounting platforms or similar systems

Accountability:

This position reports to the Fiscal Program Coordinator

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Consulting and Outreach Executive Assistant

This 20 hour/week position is part of the team responsible for the administration of White Bird Clinic outreach and consulting projects and services. $15.00/hour starting wage, up to $18.00/hour upon completion of probation. White Bird employees are eligible for health benefits at 30 hours/week at the clinic in any combination of paid positions.

Requirements:

  1. Two years of clerical experience, in a human service field preferred.
  2. Proficient in word processing, Microsoft Office Suite, .pdf editing and database management programs.
  3. Flexible Schedule, hours generally within M-F 9-5.
  4. A typing speed of 50+ WPM.
  5. Able to work independently and multi-task with accuracy.
  6. A SENSE OF HUMOR

Responsibilities:

  1. Support administrative functions of the Director of Consulting and related projects – documentation of meetings, processing paperwork, distribution of outreach and supplemental materials.
  2. Executive Support for Director of Consulting – assorted help with contract negotiations, grant compliance, project research, invoicing, consulting inquiries database maintenance, data analysis and any other activities to support executive functions.
  3. Maintenance and coordination of outreach materials related to consulting.
    1. “CAHOOTS in the News” website page.
    2. Consulting handouts.
    3. Intellectual Property protection.
    4. Information Request Portal
  4. And other tasks as requested by the Director of Consulting and Consulting project team members.

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Quality Improvement Medical Writer/QI Support Specialist

This position supports the Chief Medical Officer, Clinic Administration and Program Coordinators in maintaining the Clinic’s Quality Assurance / Quality Improvement program.

Pay and Benefits:

This position is being hired for up to 40 hours per week beginning at $15 with an increase to $18/hour upon completion of probation and year of service.  This position includes Medical, Dental, and Vision benefits.

Responsibilities:

  • Manage Agency QA/QI Calendar and support Program staff in managing scheduled tasks.
  • Assist Program staff in documenting QA/QI efforts (PDSA’s) for the improvement of patient services (50% or more of this positions responsibilities)
  • Organize, support, and document regular Peer Review audits in all HRSA Programs.
  • Organize, support, and document regular Chart Reviews in all HRSA Programs.
  • Organize and support ongoing Client Satisfaction Survey Process:
    • maintain and update client satisfaction surveys to meet requirements outlined by various funders at the County, State, and Federal level
    • work with White Bird Programs to administer client surveys as required by Clinic policies
    • compile client data and analyze survey data. Disseminate survey results to across the agency
  • Organize and support Client Focus Groups:
    • periodic organization of client focus groups to solicit client feedback
    • schedule and facilitate client focus groups designed to address specific client needs
    • compile and analyze client feedback. Disseminate report to Admin and Program staff
  • Participate as a member of audit preparation teams (such as HRSA Site Review committees) as needed.
  • Provide clerical support to the Agency’s Quality Management Team (meeting minutes, documentation, etc.)

Requirements:

  • At least one year of relevant project management and QI experience preferred
  • Interest in and knowledge of community health, behavioral health, and primary care
  • Knowledge of principles and standards related to QI and Plan, Do, Study, Act (PDSA) Cycles
  • Electronic health record (EHR) experience (NextGen EHR Preferred)
  • Strong communication and presentation skills, training/meeting facilitation skills a plus
  • Solid relationship building and interpersonal skills
  • Excellent writing, research, analytical and time management skills. Ability to work to a deadline.
  • Excellent coordination skills, including multitasking and setting priorities on work assignments.
  • Proficiency with Microsoft Office Suite
  • High degree of independence, flexibility, initiative, and commitment
  • Ability to work effectively with diverse populations, both internally and externally
  • Demonstrated awareness and value of cultural competence
  • Commitment to improving the patient experience.
  • Ability to work remotely
  • Complete White Bird New Employee Orientation/Training
  • A Sense of Humor!

Preferred:

  • Bachelor’s degree and/or a combination of equivalent education or experience in health sciences, business, or related field
  • Experience in outpatient settings or clinical settings
  • Experience in or with an FQHC preferred
  • Experience working in a consensus environment
  • Bilingual in English/Spanish

Accountability: This position reports to the Chief Medical Officer.

NOTE: This position has a six-month probationary period.

 

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Public Benefits Advocate

This position involves providing assistance to people who are chronically homeless and disabled. The worker will focus on assistance and advocacy in obtaining a range of client benefits and entitlements, including Supplemental Security Income and Oregon Health Plan.  Tracking, data entry and reports are part of the job to satisfy the requirements of the position’s funding sources.

REQUIREMENTS:

  1. Experience in benefits assistance
  2. Experience in the application and appeal process of SSI
  3. Minimum of 2 years’ experience working with people who are unhoused or disabled
  4. Basic office and computer skills
  5. Experience in case management
  6. Patience and a sense of humor
  7. Completion of White Bird’s New Volunteer Training Program
  8. Successfully complete 6-month probation period

RESPONSIBILITIES:

  1. Benefits assistance: eligibility screening, application assistance and appeal advocacy
  2. Case management: assistance with access to health care, transportation, etc.
  3. Office/data work: file management, data entry and reports as required
  4. Outreach: community outreach to people who are unhoused
  5. Meetings: attend weekly department meetings

PREFERRED:

  1. Experience with state and federal entitlement agencies
  2. Knowledge of the local human service network
  3. Trained in or has experience in SOAR
  4. Experience in a collective
  5. Bilingual/Spanish preferred

This position is being hired for up to 40 hours/weekly. $15/hour during training, increases to $18/hour after passing 6-month probation.

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Health Links: “Unite Us” Resource Specialist

This position’s responsibilities will include supporting the “Unite Us” implementation and evaluation within the Medical Program and providing direct service to our patients through the Healthlinks project.  We partner with academic institutions, community social service agencies and primary care providers to help redefine “health care” to include access to food, housing, and other basic resources as an essential part of patient care for our homeless and low-income patients.

Pay and Benefits:

This position is being hired for up to 20 hours per week, and the hourly wage starts at $17/hr and goes up to $18/hr after the successful completion of a 6-month probation.

Responsibilities:

White Bird has received a grant from Kaiser Permanente to support the implantation and evaluation of the “Unite Us” network platform.  “Unite Us” states that:

“With Unite Us, you can build and scale your coordinated care network, track outcomes together, identify service gaps and at-risk populations, and most importantly, empower members of your community to take ownership of their own health.”

  • Work closely with the Healthlinks / SDoH Specialist to develop in depth knowledge of the Healthlinks program at White Bird Medical Clinic
  • Represent White Bird in Unite Us meetings and trainings.
  • Develop/Configure the Unite Us entries for White Bird Clinic beginning with the Medical Program
  • Communicate innovations and challenges to the Medical Program Coordinator and other program staff regarding the Unite Us implementation and SDoH referrals in general.
  • Assist Healthlinks staff with accessing social services to improve their patient’s ability to meet medical treatment goals.
  • In conjunction with the Healthlinks team, develop and maintain a resource database of current social services resources in Lane County starting with the existing Healthlinks resource list
  • Participate as a full member of the clinic team, including attending program meetings and acting as a resource for Clinic staff on the Healthlinks and “Unite Us” projects.
  • Ensure and track high quality service delivery.  Report data outcomes to the program on a monthly basis.
  • Train Healthlinks staff to access SDoH resources for our patients through “Unite Us”.
  • Other tasks and challenges as requested by the Program Coordinators

Requirements:

  1.  2-3 years of relevant social services experience required.
  2. Passion for White Bird’s mission and serving homeless and low/no income patients
  3. Ability to work effectively with diverse populations, both internally and externally
  4. Demonstrated awareness and value of cultural competence
  5. Commitment to improving the patient experience
  6. Ability to work remotely and independently
  7. Complete White Bird New Employee Orientation/Training
  8. A Sense of Humor!

Preferred:

  1. Experience in working in a consensus environment
  2. Bi-lingual English and Spanish
  3. Proficient in Microsoft Office especially Word, Excel and PowerPoint
  4. Proficient or quickly able to learn NextGen EHR Data Entry and Reporting tools
  5. Knowledge or experience of the Patient Centered Primary Care Home model

Accountability:

This position reports to the Medical Program Coordinators

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: Medical Assistant

This position is responsible for assisting our providers in effectively providing excellent patient care.

Pay and Benefits:

This position is being hired for up to 40 hours weekly at a rate of $18/hr. Benefits include medical, dental, vision insurance and standard sick/vacation pay.

Responsibilities:

  1. Perform routine assisting duties for the Medical Director, physicians and volunteer physicians under direct, onsite supervision of an MD or RN as approved by the Medical Director.  This will include but not be limited to obtaining vital signs, patient medical history, presenting problem & maintain examination/treatment rooms.
  2. Assist with examinations, procedures and treatments.
  3. Help maintain medical records to insure quality (includes patient history, problem lists, vital signs, patient communications, immunizations & medications) and act as “scribe” during patient visits.
  4. Scrubbing charts for upcoming appointments. Looking for recent labs, imaging, outside consultation notes, recent hospital records, and/or new medical records.
  5. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patients’ treatment plan.
  6. Perform procedural and diagnostic coding for reimbursement.
  7. Care Coordination:  Serve as “communication liaison” between the physician and patient by assisting the patient in communicating their needs to the physician.
  8. Screen and follow-up test results.
  9. Perform electrocardiography, ear lavage, Snellen eye chart, and other tests in the clinic.
  10. Sterilization of surgical instruments.  Inventory of supplies and equipment.
  11. Make sure rooms are well kept and stocked.
  12. Deep clean patient rooms every Friday
  13. Perform blood draws.
  14. Process blood, urine, specimens, etc…. Ready specimens to be sent to the lab.

Requirements:

  1. Minimum one year experience in a medical practice.
  2. Ability to work with a wide range of clients including low/no income and homeless adults recognizing and respecting cultural diversity.
  3. Ability to utilize and apply medical terminology appropriately.
  4. Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology.
  5. Strong computer skills (MS Word, Excel, Internet, etc.) and the ability to effectively learn and/or utilize Electronic Health Records.
  6. Ability to identify and respond to issues of confidentiality. Knowledge of HIPAA.
  7. Understanding of Standard Precautions, including hand washing and disposal of bio-hazardous materials.
  8. Willingness to participate in continuing education.
  9. Complete White Bird New Volunteer/Staff Training (NVT).
  10. A SENSE OF HUMOR!!

Preferred:

  1. Current Certification as a Certified Medical Assistant by a recognized certification body.
  2. Bilingual in English and Spanish.
  3. Experience in working in a consensus environment.

Accountability:

This position reports to the Medical Director.

NOTE:  All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: Psychiatric/Mental Health Nurse Practitioner (PMHNP)

This position operates as a part of the medical clinic’s Behavioral Health Team as the team’s onsite prescriber. The PMHNP is responsible for providing psychiatric/mental health medication management services to our medical clinic’s patients and consulting with the other medical clinic providers regarding their patient’s behavioral health needs.

Pay and Benefits:

This position is being hired for up to 20 hours per week, and the salary is equivalent to $65/hr.

Job Description:

Responsibilities:

  1. Provide psychiatric medication management for patients who are also being seen by the clinic’s primary care providers; Assess, evaluate, diagnose, prescribe, and follow up with Clinic’s mental health patients.
  2. Comply with evidence-based standards of care.
  3. Review lab results and process medication refill requests.
  4. Participate in clinical care coordination, consults, and case management with members of the integrated primary care-behavioral health team.
  5. Utilize the Electronic Health Record (EHR) system (NextGen) effectively to meet or exceed the documentation requirements to meet clinical quality benchmarks required by our grant funders and clinic-specific initiatives.
  6. Contribute to the continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients.

Requirements:

  1. Current Oregon License for Psychiatric-Mental Health Nurse Practitioner.
  2. Current DEA Controlled Substance Registration Certificate.
  3. Eligibility for provider status with Medicaid, Medicare, and any private insurance companies with whom the clinic contracts.
  4. Working knowledge of state health care laws and licensing board regulations.
  5. Ability to be insured by the clinic’s Professional Liability Insurance provider.
  6. Ability to provide clinical services to our patients in person & by telehealth from our 1400 Mill Street location.
  7. Ability and willingness to deliver services using trauma-informed, client-centered, and harm reduction practices.
  8. A commitment to providing culturally sensitive care to all patients regardless of housing, income, race, disability, transgender, gender diverse and LGBTQ+ status.
  9. Willingness to participate in continuing education.
  10. Ability to work effectively with minimal supervision.
  11. Strong computer skills; Outlook, Word, Excel and EHR experience.
  12. Maintaining current BLS and complete annual blood borne pathogen training.
  13. A sense of humor!

Preferred:

  1. Bilingual in English and Spanish.
  2. Minimum two years providing medication management services in a medical practice.
  3. Experience working in a consensus environment.

Accountability:

  • This position reports to the Medical Director.
  • This position is subject to a 6-month probation period.

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