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Chrysalis Office Support Staff

Provides reception and works with other office personnel to provide office support for the Chrysalis Behavioral Health Program.

REQUIREMENTS:

  • Ability to deal positively with the public
  • Exercises sound judgment and discretion
  • Maintains and protects confidential information
  • Excellent verbal and written communication skills
  • Outstanding telephone and client relation skills
  • Computer literate (strong emphasis on Excel spreadsheets)
  • Detail oriented and ability to prioritize work
  • Energetic self starter
  • Well-organized and great attention to details
  • If in recovery or have a history of substance abuse, applicant must be abstinent from all psychoactive substances for at least two years
  • Willingness to be cross trained in other office functions at Chrysalis
  • Ability to prioritize, adapt, and can problem solve
  • Can accept and give feedback in a positive manner

RESPONSIBILITIES:

  • Answer Phones
  • Front desk reception, client assistance, file maintenance and scheduling
  • Copy and assemble client files, information packets, acupuncture packets and other data as needed
  • Monitor urinalysis collection samples
  • Enter in UA results
  • Data entry
  • Scan documents to be uploaded into the agency’s EHR
  • Attend staff meetings
  • Cross train to assist with other office functions as needed including intakes, billing, and OWITS/EHR
  • Complete the next available New Volunteer Training
  • Reports to the Program Coordinator

HOURS: M-F: 11:30-6:30pm, however, training hours will be from 9am-3pm

Must be able to successfully pass a criminal background check prior to work start date

Wage range: $15-$18/hr for up to 35/hours weekly.

Minimum probation period of 6 months

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Billing Specialist

Responsibilities:

  • Provide services as Primary Billing Specialist for Mental Health Counseling program (50%) and assist the Medical Billing Specialist in the Community Health (Medical) program (50%).
  • Counseling
  • Credential WB Mental Health Counseling providers with all available payers.
  • Process new patient intake and verify patient benefits
  • Send claims to insurance companies for payment.
  • Enter patient billing charges and issue statements.
  • Respond to billing questions within one business day, answering questions related to billing statements and outstanding balances.
  • Manage claim rejections and denials, issuing appeals and corrected claims as needed
  • Prepare monthly reports including Accounts Receivable, Payments/Charges/Write-offs
  • Medical (Community Health/Covid-19 Testing)
  • Credential White Bird Medical Clinic, WB Community Health, and Volunteer providers with all available payers.
  • Billing of insurance claims to appropriate insurance providers in NextGen Enterprise PM.
  • Account for the billing to the Medical Billing Specialist on a monthly basis.
  • Assist medical office/Community Health staff in understanding insurance issues upon request.
  • Work with and communicate efficiently with a diverse population of clients and situations while maintaining a professional and courteous attitude.
  • Communicate ideas for innovations and report challenges to the Medical Program Coordinator
  • Other duties as assigned

Requirements:

  • Minimum one (1) year current experience insurance coding, billing, and accounts
    receivable processes in a behavioral health setting.
  • Current and thorough knowledge of billing, insurance processing, follow-up, and
    managed care requirements-with a primary emphasis on the Oregon Health
  • Experience with Electronic Health Records, Next Gen preferred.
  • Ability to read explanation of benefits (EOBs)
  • Experience logging and applying payments and the ability to conduct thorough A/R follow-up
  • Demonstration of dependability, initiative, cooperation, and diplomacy
  • Current and thorough knowledge of ICD-10, CPT and HCPCS codes preferred.
  • Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
  • Ability to effectively interact with co-workers in a team atmosphere and treat everyone with respect and dignity.
  • Ability to effectively interact with clients of diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles and sexual orientations.

Expectations:

  • Successful completion of New Volunteer training. (NVT)
  • Excellent verbal and written communication skills
  • Maintain First Aid/CPR certification.

Responsibility:

This position reports to the Program Coordinators of the Medical and Counseling programs.

Position:

Pay rate: $18/hour + medical, dental, vision benefits.

Job Type: Full Time (up to 40 hours per-week)

Ability to work remotely with schedule flexibility is available

6-month Probation

Must be able to pass a state background check

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RN Case Manager

This position is responsible for coordinating care with patients who are patients of the medical clinic, focusing on self-management and improvement of patients’ medical conditions in coordination with substance use disorder treatment plans. This will include face-to-face office visits for patients with chronic or acute conditions under Nursing Protocols and Standing Orders.

Pay and Benefits:

This position is being hired as a temporary position through 2/2021 for up to 36 hours per week. The salary is equivalent to $45/hr. and includes medical, dental, vision benefits.

Responsibilities:

  1. Conduct comprehensive assessment of patients’ physical, mental, psychosocial, and substance use disorder conditions.
  2. Develop care plans to prevent disease exacerbation, improve outcomes, increase patient engagement in self-care, decrease risk status, and minimize hospital and ED utilization.
  3. Utilize behavioral strategies to collaborate with patients to develop plans and strategies to manage and improve their health.
  4. Utilize standing orders and nursing protocols to order labs, referrals, medications, and provide education to support patient health improvement goals.
  5. Assist patients in navigating the health care systems and services and substance use disorders services.
  6. Coordinate Specialty care.
  7. Partner with external case management programs to coordinate care.
  8. Ongoing evaluation and documentation of patient progress/risk status.
  9. Document all patient communication and care provided in EMR and meet documentation requirements for Meaningful Use and other clinical benchmarks required by our grant funders and clinic accepted initiatives.

Requirements:

  1. Current Oregon RN license with a bachelor’s degree or higher.
  2. Ability to work with a diverse population and a broad range of situations while maintaining a professional and courteous attitude.
  3. Willingness to participate in continuing education.
  4. Minimum of 4 years of nursing experience.
  5. Experience in the delivery of primary care.
  6. Experience working with patients with substance use disorders.
  7. Ability to work effectively with minimal supervision.
  8. Strong computer skills.  The ability to send and receive email, write documents in MS Word, look up information on the internet, and use and electronic EHR system.
  9. Maintain current BLS and complete annual blood borne pathogen training.
  10. Receive approval of the Medical Director showing complete knowledge of all the Clinic’s Acute and Chronic Care Nursing Protocols within 3 months of hire date.
  11. Complete NVT.
  12. Able to function in a chaotic environment while maintaining A SENSE OF HUMOR!!

Preferred:

  1. Bilingual in English and Spanish.
  2. Minimum of two years experience in primary care medical practice.
  3. Display knowledge of Chronic Disease processes including but not limited to Diabetes, Hypertension, Asthma, COPD, Hyperlipidemia, and the management of Warfarin.
  4. Experience working in a consensus environment. 

Accountability:

This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Crisis Counselor

Crisis Counselors provide crisis intervention, suicide prevention, risk assessment, information & referral, accessible transportation referral, and brief supportive counseling to clients who are in emotional distress and/or seeking information on available mental health services. During the COVID pandemic, Crisis Counselors work from home and all interactions with clients are by telephone. Outside of the pandemic, Crisis Counselors also provide services on a walk-in basis.

REQUIREMENTS:

  • Eligible for QMHP or QMHA certification
  • Available for weekend and overnight shifts and able to work with a changing schedule.
  • Ability to self-motivate and work independently, including time management and prioritization of tasks/calls.
  • Participation in Basic Crisis Course and New Staff Training upon hire
  • Be a strong team player.
  • Maintain First Aid/CPR certification
  • Have a sense of humor.
  • Successful completion of criminal background check with fingerprinting through State Mental Health Division.
  • For the duration of the COVID-19 emergency this is a remote position. It is a requirement to have a phone, reliable internet access, and a quiet and private space to work from. The phone must have the capability to handle multiple party calls.

RESPONSIBILITIES:

  • Shared responsibilities for proper staffing and coverage for all reception & crisis shifts, 24 hours a day, 7 days a week.
  • Respond to individuals experiencing mental health crisis using trauma-informed and humanistic interventions
  • Shared supervision of all crisis work to assure quality of intervention, counseling, and information and referral services, and reception duties as needed.
  • Proper documentation of services and referrals
  • Training responsibilities including both formal class work and on-going on-the-job training and debriefing.
  • Liaison with other service providers to coordinate information and service delivery.
  • Participate in program and clinic responsibilities including attendance at staff meeting at 2:00 each Tuesday.

PAY AND BENEFITS:

  • $15/hr. while training, $18/hr. when fully trained.
  • 30 hours per-week to train, 20-40 hours per-week upon completion of training
  • Health care benefits at 30+ hours per week. All employees earn vacation, sick, and paid holidays

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Crisis Team Clinical Supervisor

We are looking for an individual who will offer clinical supervisory needs to the crisis counselors on shift including monthly 1:1 clinical supervision. This position will offer 10 hours per week, a portion of that will be for on-call duties for the crisis team. On-call hours are negotiable.

Requirements:

Must have be Licensed by the State of Oregon in Social Work or allied mental health profession, QMHP or QMHP eligible.

Experience counseling individuals

Knowledge of credentialing preferred

Responsibilities:

  • Monthly one-on-one supervision with each program staff
  • Assist in development of Crisis program
  • Share responsibility with one other clinical supervisor to maintain 24/7 availability to answer questions by phone and provide clinical supervision to the program staff providing direct services
  • Assist program staff to increase their skills within their scope of practice, improve quality of services to individuals, and supervise program staff and volunteers’ compliance with program policy and procedures
  • Participate in program and clinic responsibilities including weekly crisis team meeting

Probation period of six months.

Pay and benefits:

$22/hour. Health care benefits at 30+ hours per week. All employees earn vacation, sick, and paid holidays. Probation period of six months.

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Human Resources Coordinator

In coordination with the Quality Management Team and Administration Team, this position will oversee the maintenance of accurate personnel records, assist with agency hiring, and keep agency staff aware of changing compliance issues in areas related to Human Resources, recruiting, and hiring agency staff. Position reports to the Core Administrative Team.

  • FTE (40 hours per week)

Requirements

  1. Ability to establish and maintain systems for accurate records and reporting
  2. Knowledge and experience in Human Resource law and personnel management
  3. Knowledge of OSHA, BOLI regulation and labor laws
  4. Training in HR and HIPAA compliance
  5. Two years in HR work
  6. Computer competence in Microsoft Office programs
  7. Electronic recordkeeping

Responsibilities

  1. Establish systems for accurate and secure personnel file for all agency staff and contractors
  2. Help staff understand and utilize agency benefits
  3. Assist in the recruiting, screening, hiring, orientation and training of agency staff
  4. Ensure programs and staff are aware of and follow agency policies and state federal regulations governing recruiting, screening, hiring, probation, orientation, training, and termination of staff
  5. Assist HIPPAA Compliance Officers in creating, maintaining and following HIPAA guidelines and documentation
  6. Provide additional Administrative operational support as needed
  7. As a member of the Admin team: attend internal meetings, program hiring, AdCo, and Community metings as needed; support fundraising efforts, monitor and keep agency vibes clean, troubleshooting; backup the work of the other Administrative positions
  8. As a member of the Amdin Team: hold the white Bird perspective, share in program development and planning and in identifying and focusing attention on emergent issues/problems, assist the Community Collective in its response
  9. Attend Employee Orientation

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Now Hiring: Medical Assistant

This position is responsible for assisting our providers in effectively providing excellent patient care.

Pay and Benefits:

This position is being hired for up to 40 hours weekly at a rate of $18/hr. Benefits include medical, dental, vision insurance and standard sick/vacation pay.

Responsibilities:

  1. Perform routine assisting duties for the Medical Director, physicians and volunteer physicians under direct, onsite supervision of an MD or RN as approved by the Medical Director.  This will include but not be limited to obtaining vital signs, patient medical history, presenting problem & maintain examination/treatment rooms.
  2. Assist with examinations, procedures and treatments.
  3. Help maintain medical records to insure quality (includes patient history, problem lists, vital signs, patient communications, immunizations & medications) and act as “scribe” during patient visits.
  4. Scrubbing charts for upcoming appointments. Looking for recent labs, imaging, outside consultation notes, recent hospital records, and/or new medical records.
  5. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patients’ treatment plan.
  6. Perform procedural and diagnostic coding for reimbursement.
  7. Care Coordination:  Serve as “communication liaison” between the physician and patient by assisting the patient in communicating their needs to the physician.
  8. Screen and follow-up test results.
  9. Perform electrocardiography, ear lavage, Snellen eye chart, and other tests in the clinic.
  10. Sterilization of surgical instruments.  Inventory of supplies and equipment.
  11. Make sure rooms are well kept and stocked.
  12. Deep clean patient rooms every Friday
  13. Perform blood draws.
  14. Process blood, urine, specimens, etc…. Ready specimens to be sent to the lab.

Requirements:

  1. Minimum one year experience in a medical practice.
  2. Ability to work with a wide range of clients including low/no income and homeless adults recognizing and respecting cultural diversity.
  3. Ability to utilize and apply medical terminology appropriately.
  4. Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology.
  5. Strong computer skills (MS Word, Excel, Internet, etc.) and the ability to effectively learn and/or utilize Electronic Health Records.
  6. Ability to identify and respond to issues of confidentiality. Knowledge of HIPAA.
  7. Understanding of Standard Precautions, including hand washing and disposal of bio-hazardous materials.
  8. Willingness to participate in continuing education.
  9. Complete White Bird New Volunteer/Staff Training (NVT).
  10. A SENSE OF HUMOR!!

Preferred:

  1. Current Certification as a Certified Medical Assistant by a recognized certification body.
  2. Bilingual in English and Spanish.
  3. Experience in working in a consensus environment.

Accountability:

This position reports to the Medical Director.

NOTE:  All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: Back Office Nurse

This position is responsible for the day-to-day operation of the medical clinic’s back office including triage of unscheduled patients or potential patients, nurse visits, completing medical records, rooming patients, orienting volunteer RNs, completing referrals and diagnostics ordered by physician, and assisting the physician with treatment oriented needs as requested.

Pay and Benefits:

This position is being hired for up to 36 h/week, and the salary is equivalent to $30.00/hr.

Job Description

Responsibilities:

  Back Office Nurse Role

  1. Perform functions associated with Care Coordination and Care Management including: processing referrals, generating lab orders, contacting patients regarding lab results, approving medication refill requests for non-scheduled medications, and answering phone and in-person questions related to patient care
    Complete “nurse visits” that fall within scope of practice and consult with the physician in the delivery of straight forward medical care
  2. Act as liaison between practice, patient and community medical agencies & diagnostic facilities to ensure quality and continuity of care
  3. Sterilization of surgical instruments, maintaining supplies in treatment rooms, and working toward general cleanliness & order in back office
  4. Assist Front Office Reception
  5. Provide “Care Management” for a limited number of high utilization / high risk patients to reduce return rate & ER visits and improve quality of care

  Triage Nurse Role

  1. Perform triage function. Specifically identify patients who need immediate referral to local Emergency Departments with patient report phoned to receiving facility. Identify and request registration of patients to be seen by physician(s) and ask to obtain record from outside providers that might be of help in physician’s office visit. Identify and request registration of patients to be seen as nurse visits. Provide advice and written resource information to those patients who cannot be seen
  2. Be willing to contribute to the continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients
  3. Possess ability and willingness to work in an EMR (electronic) environment and to meet or exceed the documentation requirements required to meet Meaningful Use and other clinical quality benchmarks required by any and all of our grant funders and clinic accepted initiatives
  4. Room patients for and provide support to volunteer providers and insure that they have completed EMR documentation at the completion of their shifts
  5. Complete White Bird Employee Orientation (NVT)

Requirements:

  1. Current Oregon RN license
  2. Minimum 2 years experience working as an RN with some experience in the delivery of primary care
  3. Ability to work with a wide range of patients including low/no income, and homeless adults
  4. Willingness to participate in continuing education
  5. Ability to work effectively with minimal supervision
  6. Strong computer skills. The ability to send and receive email, write documents in MS Word, look up information on the internet, and use the EHR system
  7. Maintain current BLS and complete annual blood borne pathogen training
  8. A sense of humor

Preferred:

  1. Bilingual in English and Spanish
  2. Minimum of two years experience in primary care medical practice
  3. Experience working in a consensus environment

Accountability:

This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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CAHOOTS Scheduling Admin Support

Qualifications:
Experience in scheduling and shift-planning and utilization of scheduling software. Proficiency in word processing and database applications. One year’s experience in administrative support or clerical role preferred.

Also Desired:
-Task oriented, good interpersonal communication skills.
-Familiarity with Teams and Microsoft Excel

Responsibilities:

  1. Scheduling of field-based CAHOOTS services, including van shifts, CORT/outreach, and mobile clinics.
  2. Maintenance of CAHOOTS scheduling records and application.
  3. Collaborate with CAHOOTS committee buckstoppers to ensure committee members are not scheduled as overtime.
  4. Track vacation requests and coverage needs and bring these items to weekly CAHOOTS department meetings.
  5. Program correspondence, typing and form design.
  6. Regular presence in the office.
  7. Participation in program and clinic responsibilities including regular attendance at weekly CAHOOTS program meeting.
  8. Monitor overtime accruals and identify preventive measures to minimize demand.
  9. Assist Program Coordinators and Fiscal department with payroll issues as needed.
  10. Management of other routine business.
  11. Other tasks as assigned.
  12. Must complete New Staff Orientation/New Volunteer Training and 6-month probation period.
  13. Reports to CAHOOTS team.
  14. Maintain full transparency with CAHOOTS team.
  15. Complete 2 six-hour ride-alongs within three months of hire.

Hours: 4-6/wk

Term Duration: position sunsets every two years and is rehired.

Wage: $18/hr

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CAHOOTS Outreach Admin Support

Qualifications:
Three years’ experience in social services with a preference for at least one year’s experience as a crisis counselor/medic in the CAHOOTS program. Proficiency in word processing and data-base applications.

Also Desired:
-Experience with field-based social services.
-Knowledgeable of local social service providers and public safety and communications agencies.
-Experience in social service program development and community outreach.

Responsibilities:

  1. Foster and maintain relationships with outside agencies.
  2. Maintenance and resupply of all CAHOOTS outreach materials.
  3. Coordinate with Community Education Specialist to assist with presentations
  4. Compile and make available community feedback on CAHOOTS programs
  5. Program correspondence, typing and form design.
  6. Regular presence in the office during business hours.
  7. Work at least one van shift per week within four months of hire.
  8. Other duties as assigned.
  9. Must complete a 6-month probationary period and New Volunteer Training if applicable.
  10. Reports to CAHOOTS team.
  11. Maintain full transparency with CAHOOTS team.

Hours: 4-6/wk

Term Duration: position sunsets every two years and is rehired.

Wage: $18/hr

Apply Now

CAHOOTS Internal Advocacy Admin Support

Qualifications:
Two years experience in field service. One year’s experience in administrative support or clerical role. Proficiency in word processing and database applications.

Also Desired:
-Experience with non-profit social services
-Strong interpersonal skills
-Experience in activism and organizing.

Responsibilities:

  1. Facilitate quarterly debriefing, reporting, and opportunity for team feedback for all CAHOOTS admin staff.
  2. Advocate for staff needs and provide a channel for grievances.
  3. Seek professional external support as needed for mediation, facilitation, or supervision.
  4. Create systems of accountability for CAHOOTS staff, including
    a. Admin hours, job duties
    b. Van staff credentials, CEUs, 1st Aid, HIPAA compliance, etc
  5. Program correspondence, typing and form design.
  6. Regular presence in the office.
  7. Participation in program and clinic responsibilities including CAHOOTS program.
  8. Management of other routine business.
  9. Other tasks as assigned.
  10. Must complete New Staff Orientation/New Volunteer Training and 6-month probation period.
  11. Reports to CAHOOTS team
  12. Maintain full transparency with CAHOOTS team.
  13. Must work at least one van shift/week within four months of hire.
  14. Maintain Cahoots P&P manual.

Hours: 4-6/wk

Term Duration: position sunsets every two years and is rehired.

Wage: $18/hr

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CAHOOTS Clinical Supervision Admin Support

Qualifications:
-Qualified Mental Health Professional designation

Also Desired:
-Experience with field-based social services.
-Knowledgeable of local social service providers and public safety and communications agencies.

Responsibilities:

  1. Support to clinical co-coordinator in designing and implementing a system of clinical supervision for CAHOOTS and HOOTS employees.
  2. Support to school/outreach programs, including supporting school meetings, presentations and providing clinical supervision.
  3. Assist with auditing records, data collection and reporting systems as requested by supervision coordinator.
  4. Other tasks as assigned.
  5. Reports to clinical supervision coordinator.
  6. Complete 2 six-hour ride-alongs within three months of hire.

Hours: 4-6/wk

Wage: $22/hr

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CAHOOTS Bilingual Service Expansion Specialist

Qualifications:
Two years experience in field services. One year’s experience in administrative support or clerical role. Proficiency in word processing and database applications.

Also Desired:
-Experience with non-profit social services.
-Bilingual Spanish/English in speech and writing.
-Experience with statistics
-Experience with grant writing.

Responsibilities:

  1. Assist in recruiting and retaining bilingual staff.
  2. Attend EPD, EMS and SPD meetings and advocate for service expansion.
  3. Seek out and apply for grants with White Bird grant writing team aimed at expanding services.
  4. Generate program statistics and reports for CAHOOTS programming as needed
  5. Oversee and assist with translation of program materials.
  6. Attend county and city contract negotiation meetings.
  7. Program correspondence, typing and form design.
  8. Participation in program and clinic responsibilities including CAHOOTS program.
  9. Management of other routine business.
  10. Other tasks as assigned.
  11. Must complete New Staff Orientation/New Volunteer Training and 6-month probation period.
  12. Reports to CAHOOTS team
  13. Maintain full transparency with the CAHOOTS team.
  14. Must work at least one van shift/week within four months of hire.

Hours: 12-16/wk

Term Duration: position sunsets every two years and is rehired.

Wage: $18/hr

Apply Now

Now Hiring: LCSW – Medical/Behavioral Health Integration

This position is responsible to operate in a consultative role within our primary care team; provide recommendations regarding behavioral interventions to the referring primary care providers; and conduct brief interventions with referred patients on behalf of the referring primary care provider (PCP).

Responsibilities:

  1. Maintains a visible presence to the PCPs during clinic operating hours.
  2. Is available for “curbside” consultation by being in the clinic or available by phone.
  3. Is available for same day and scheduled initial consultations with patients referred by PCPs and PMHNPs.
  4. Provides a range of services including screening for behavioral health conditions, assessment and intervention to help patients improve their medical conditions. Conducts risk assessments, as needed.
  5. Assists in the development of the clinic’s behavioral health program and its integration into primary care including but not limited behavioral health focused practice protocols, group and individual visits, and classes.
  6. Maintains an up‑to‑date library of patient education materials for commonly seen problems. Identifies, reviews, and modifies educational materials for literacy level and cultural appropriateness.
  7. As a member of the Clinic’s crisis response team, assists Primary Care Providers with patients in acute crisis when requested.
  8. Facilitates and tracks referrals to specialty MH/SUD services, and when appropriate, support a smooth transition from specialty MH/SUD services back to primary care.
  9. Prepares brief consultant notes for the medical chart that explain assessment findings, interventions delivered, and recommendations made to the PCP.
  10. Maintains clinical records and other necessary paperwork in a timely manner to comply with all administrative regulations.
  11. Aids in capturing program evaluation and fidelity measures.
  12. Attends clinic meetings as requested by Medical Director and Medical Program Coordinator.

Requirements:

  1. Maintains Licensure for Oregon LCSW.
  2. Ability to qualify for Oregon Qualified Mental Health Professional (QMHP) credentialing requirements as required by Oregon Administrative Rules (OARs) 309-019-0125.
  3. Ability to work with a wide range of patients including low/no income, and homeless adults.
  4. Willingness to participate in continuing education.
  5. Ability to work effectively with minimal supervision.
  6. Strong computer skills including Microsoft Word, Excel, & Email.
  7. Willing and able to document in our NextGen EHR.
  8. Complete annual blood borne pathogen training, yearly TB screening, and HEP B (vaccine series or titers).
  9. Willing to go the extra mile (or longer)
  10. Complete confidentially agreement
  11. Complete new employee orientation
  12. A SENSE OF HUMOR!!

Preferred:

  1. Bilingual in English and Spanish
  2. Veteran
  3. CADC or other experience in substance abuse treatment methodologies.
  4. Experience working with clients with dual diagnosis
  5. Experience in working in a consensus environment
  6. Experience working with Electronic Health Records, especially NextGen EHR.

Accountability:

This position reports to the Medical Operations Manager.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: Community Health Nurse (6-month Temporary Position)

This Nurse is a member of the White Bird Community Health Team. The qualified nurse will have experience supervising staff and providing nursing care to patients with acute and chronic conditions at the White Bird Medical Clinic and other community partner sites.

Pay and Benefits:

This position is being hired for up to 36 hours/week, and the salary is equivalent to $30.00/hr.

Responsibilities:

  1. Guide, organize and support the Community Health teams in caring for patients in a variety of community settings via telemedicine and face to face visits.
  2. Supervise White Bird Community Health staff and manage daily clinic functions.
  3. Perform patient triage both face to face and via the phone. Assess and prioritize patients’ need for care including referral to local Emergency Departments, Urgent Care, and/or White Bird Medical for a provider or nurse visit. Provide advice, written resource information, and or referrals to address social determinants of health and medical care not addressed at White Bird Medical.
  4. Utilize the nursing process, standing orders and nursing protocols to complete “nurse visits” that include a history, physical, assessment and plan.
  5. Act as liaison between White Bird Community Health, patients, and community medical agencies & diagnostic facilities to ensure quality and continuity of care.
  6. Assist Front Office Reception including help with managing patient appointments and scheduling, acting as a resource for clinical questions.
  7. Collaborate with all White Bird Medical teams – behavioral health, referral, front desk, providers, medical assistants, scribes, Health Links.
  8. Participate in continuous improvement of procedures, policies and materials affecting the Community Health Clinic and its patients
  9. Ability and willingness to work in an EMR (electronic) environment and to meet or exceed the documentation requirements required to meet Meaningful Use and other clinical quality benchmarks required by our grant funders and clinic accepted initiatives.
  10. Provide support to volunteer and staff providers by rooming patients, assisting with procedures, assisting with following clinic policies, and ensuring EHR documentation at the completion of shift.
  11. Complete White Bird Employee Orientation (NVT)

Requirements:

  1. Current Oregon RN license
  2. Minimum 2 years experience working as an RN with experience in the delivery of care in a Primary Care Clinic, Urgent Care, Walk In Clinic, or Emergency Room.
  3. Experience in trauma informed care and harm reduction.
  4. Ability to work with a wide range of patients including low/no income, LGBTQ+, and homeless adults
  5. Willingness to participate in continuing education
  6. Ability to work effectively with minimal supervision
  7. Experience supervising medical staff.
  8. Strong computer skills.  The ability to send and receive email, write documents in MS Word, look up information on the internet, and use the EHR system
  9. Maintain current BLS and complete annual blood borne pathogen training
  10. A SENSE OF HUMOR.

Preferred:

  1. Bilingual in English and Spanish
  2. Minimum of two years experience in primary care medical practice
  3. Experience working in a consensus environment

Accountability:

This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

APPLY NOW

Now Hiring: Community Health Assistant (6-Month Temporary Position)

The qualified applicant will be versed in managing a diverse group of clients while supporting them to access and participate in telehealth appointments, Covid-19 testing & walk-in patient care.

Job Description

Responsibilities:

  • Maintaining a calm welcoming environment at the White Bird Community Health sites.
  • Screen patients for Covid-19 symptoms prior to appointments.
  • Support patients complete the telehealth/Covid-19 registration and visit process
  • Troubleshoot IT barriers and complications with the technical equipment
  • Assist in examinations as needed by the Providers
  • Providing information and referral for patients to community and other White Bird programs as needed
  • Clean the telehealth booths and testing stations based on infection control principles and clinic policy after each appointment
  • Communicate ideas for innovations and report challenges to the Medical Program Coordinator
  • Participate as a member of the White Bird Collective including attending weekly Medical Program meetings

Requirements:

  • 2 years of combined medical training and experience – EMT-B, EMT-I, Certified Medical Assistant
  • Knowledge of infection control principles
  • Skilled in conflict resolution and trauma informed care
  • Maintain patient confidentiality in an unconventional medical/behavioral health setting
  • Experience and passion for serving diverse and/or underserved populations
  • Adept working with multiple computer programs – Electronic Health Records, Word, Email, Teleconferencing
  • Strong time management and self-management skills with a high degree of flexibility and self-direction
  • Willing to work collaboratively with a variety of care teams
  • Complete White Bird New Volunteer/Staff Training
  • A sense of humor!

Preferred:

  • Bi-lingual English and Spanish
  • Knowledge of NextGen Enterprise PM and Enterprise EHR
  • Current medical professional license or certification
  • Experience in working in a consensus environment

Pay and Benefits:

This position is being hired for up to 20 hours weekly at a rate of $18/hr.

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Now Accepting Applications for SDoH / Health Links Specialist

Define and develop a Health Leads based program in our safety net medical clinic.  We will partner with academic institutions, community social service agencies and primary care providers to help redefine “health care” to include access to food, housing, and other basic resources as an essential part of patient care for our homeless and low-income patients.

Responsibilities:

Social Determinants of Health Specialist (50%)

  • Provide Insurance Assisting (OHP) services for patients at Medical.
  • Provide limited SHIBA-style Medicare assistance for patients with Medicare at Medical.
  • Assist patients with accessing social services to improve their ability to meet their medical treatment goals.
  • Assist providers in understanding the resources available to their patients to better formulate effective treatment plans for their patients.
  • In conjunction with White Bird’s Helpbook! project, develop and maintain a resource database of current social services resources in Lane County.

Healthlinks Specialist (50%)

  • Using the model developed by Health Leads’, work with the Medical Program Coordinator and  Medical Director to design and implement a program which uses volunteers to support supporting our patients to access available local social services to support their medical treatment goals.
  • Oversee, train, develop, and motivate a team of undergraduate student volunteers to provide direct service.
  • Collaborate on design and implementation of standards for quality short term case management.
  • Communicate innovations and challenges to the Medical Program Coordinator and other program staff.
  • Monitor and facilitate volunteers’ communication with health care providers.
  • Ensure volunteers’ compliance with the program’s performance and reporting standards.
  • Manage limited client caseload to ensure continuity of Health Leads services during breaks in the academic calendar and appropriate management of complex cases.
  • Participate as a full member of the clinic team, including attending program meetings and acting as a resource for Clinic staff on the Health Leads project.
  • Ensure and track high quality service delivery.  Report data outcomes to the program on a monthly basis.

Requirements:

  1.  2-3 years of relevant experience required.
  2. Ability to work evenings and weekends as required to serve a student population
  3. Passion for White Bird’s mission and serving homeless and low/no income patients
  4. Demonstrated experience successfully leading and managing a team of predominantly college age volunteers
  5. Excellent interpersonal and communication skills
  6. Strong organizational, time management and self-management skills, attention to detail, and a high degree of flexibility and self-direction
  7. A sense of humor!!

Preferred:

  1. Experience in working in a consensus environment
  2. Bi-lingual English and Spanish
  3. Proficient in Microsoft Office especially Word, Excel and PowerPoint
  4. Proficient or quickly able to learn NextGen EHR Data Entry and Reporting tools
  5. Knowledge or experience of the Patient Centered Primary Care Home model

Accountability:

This position reports to the Medical Program Coordinator

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

Compensation:

The salary starts at $17/hr and goes up to $18/hr after the successful completion of a 6-month probation. Up to 40 hours per week.

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Now Hiring: Psychiatric/Mental Health Nurse Practitioner (PMHNP)

This position operates as a part of the medical clinic’s Behavioral Health Team as the team’s onsite prescriber. The PMHNP is responsible for providing psychiatric/mental health medication management services to our medical clinic’s patients and consulting with the other medical clinic providers regarding their patient’s behavioral health needs.

Pay and Benefits:

This position is being hired for up to 20 hours per week, and the salary is equivalent to $65/hr.

Job Description:

Responsibilities:

  1. Provide psychiatric medication management for patients who are also being seen by the clinic’s primary care providers; Assess, evaluate, diagnose, prescribe, and follow up with Clinic’s mental health patients.
  2. Comply with evidence-based standards of care.
  3. Review lab results and process medication refill requests.
  4. Participate in clinical care coordination, consults, and case management with members of the integrated primary care-behavioral health team.
  5. Utilize the Electronic Health Record (EHR) system (NextGen) effectively to meet or exceed the documentation requirements to meet clinical quality benchmarks required by our grant funders and clinic-specific initiatives.
  6. Contribute to the continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients.

Requirements:

  1. Current Oregon License for Psychiatric-Mental Health Nurse Practitioner.
  2. Current DEA Controlled Substance Registration Certificate.
  3. Eligibility for provider status with Medicaid, Medicare, and any private insurance companies with whom the clinic contracts.
  4. Working knowledge of state health care laws and licensing board regulations.
  5. Ability to be insured by the clinic’s Professional Liability Insurance provider.
  6. Ability to provide clinical services to our patients in person & by telehealth from our 1400 Mill Street location.
  7. Ability and willingness to deliver services using trauma-informed, client-centered, and harm reduction practices.
  8. A commitment to providing culturally sensitive care to all patients regardless of housing, income, race, disability, transgender, gender diverse and LGBTQ+ status.
  9. Willingness to participate in continuing education.
  10. Ability to work effectively with minimal supervision.
  11. Strong computer skills; Outlook, Word, Excel and EHR experience.
  12. Maintaining current BLS and complete annual blood borne pathogen training.
  13. A sense of humor!

Preferred:

  1. Bilingual in English and Spanish.
  2. Minimum two years providing medication management services in a medical practice.
  3. Experience working in a consensus environment.

Accountability:

  • This position reports to the Medical Director.
  • This position is subject to a 6-month probation period.

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Now Hiring: Chrysalis Behavioral Health Scribe Staff

REQUIREMENTS:

  • Ability to deal positively with the public
  • Exercises sound judgment and discretion
  • Maintains and protects confidential information as outlined in 42CFR Part 2
  • Excellent verbal and written communication skills with solid knowledge of grammar, punctuation, with proofreading and paraphrasing skills
  • Computer literate with word processing skills
  • Detail oriented and ability to prioritize work
  • Well-organized and great attention to details
  • If in recovery or have a history of substance abuse, applicant must be abstinent from all psychoactive substances for at least two years
  • Ability to prioritize, adapt, and be able to problem solve
  • Be able to accept and give feedback in a positive manner
  • Ability to type at least 45 words per minute with minimal errors

RESPONSIBILITIES:

  • Ability to enter data as dictated by Counselor on paper or in the agency’s EHR
  • Scan documents to be uploaded into the agency’s EHR
  • Complete the next available New Volunteer Training
  • Reports to the Program Coordinator

Must be able to successfully pass a criminal background check prior to work start date

Minimum probation period of 6 months

20 hours a week

$15-$18/hr

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