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Temporary Relocation of White Bird Medical Clinic

by Savannah “Poppy” Marin

We have officially moved our clinic for the remodel that is being done at 1400 Mill Street. Our new location is 450 W. 5th Avenue. Our temporary space has one medical exam room and one behavioral health room for seeing patients. There are no walk-up appointments being offered at this time. While our capacity to see patients in person have been somewhat reduced, we continue to offer tele-med and tele-psych appointments in addition to in-person care and we have resumed accepting new patients who wish to establish care with a primary care provider.

We are looking forward to returning to the remodeled clinic! Post-remodel, the medical clinic will give us the opportunity to serve a lot more patients with the addition of a walk-in clinic. There are so many new possibilities for increased patient care on the horizon. We also have welcomed some new faces to the medical clinic staff, and are always looking to hire more!

White Bird Medical Clinic is not handling the scheduling or administering COVID vaccination shots. White Bird vaccination clinic is a separate team, operating at the WOW Hall. Please do not direct calls or questions about vaccination to the medical clinic, as it ties up our phones and interferes with patient care. Please refer those who wish to register for vaccination or have questions regarding vaccination, click here or call the vaccination scheduling line at (541) 246-2341. Thank you!

White Bird Medical Clinic provides compassionate health care to people who might not otherwise get care, treating all with dignity and respect. We offer quality health care to everyone on a sliding fee scale. 

Health Center Administrator

The aim of this position is to provide leadership and direction to improve existing systems and resources at the medical clinic and other health center programs at White Bird Clinic; to represent the FQHC in the local professional and planning communities; to develop closer coordination between the Medical Clinic and other White Bird FQHC programs; and to seek additional backing in order to sustain and expand White Bird’s capacity to deliver medical services to underserved populations in our community.

Responsibilities:

  • Health Center Management and Coordination- Coordinate ongoing functions required for White Bird Clinic to maintain the Federally Qualified Health Center and in compliance with our grants and accepted physical and behavioral health practices.
  • Strategic Planning – Oversee FQHC development and future planning with focus on the Medical Clinic.
  • Project Compliance and Reporting Management – Project Management (PM) and train others in PM skills for complex projects at Medical and other FQHC funded programs (i.e.: PCPCH Recognition, Meaningful Use Certification, etc.)
  • Finance – Track and predict Program financial status, including P&L and balance sheet.
    Work with program staff and agency administrative groups and individuals to maximize efficiency of program resources.
  • Grant Applications – Grants: Research opportunities, write proposals, review Admin drafts, and make sure Program is in compliance with requirements.
  • Revenue Generation – Provide oversight and direction of revenue streams, insurance billing, and maintenance of EPM patient records.
  • QI Oversight – Medical Program’s Quality Assurance Officer (PCPCH). Providing oversight, and prioritization of quality initiatives for the Medical Program. Support FQHC programs in QAQI efforts.
  • FQHC: Keep up to date on requirements for maintaining White Bird Clinic’s FQHC status.
  • White Bird Collective – Liaison with other White Bird Programs.
  • Local Politics – Represent the Program and the Clinic in CCO/Coordinated Care Meetings both in the Clinic and in the Community.
  • HIPAA – Medical Program HIPAA Security Officer (MU)
  • FQHC Management – Coordinate Medical Administrative meeting and FQHC related meetings to steer program development and population-based healthcare management (PCPCH)

Requirements:

  1. Five (5) years of experience in progressively more responsible human service, FQHC, or medical administrative positions.
  2. Three (3) years of experience in a primary care medical care clinic.
  3. Extensive knowledge of Federally Qualified Health Center management
  4. Working knowledge of PCPCH, Meaningful Use, Population Based Healthcare, PDSA Quality Assurance Framework, and Metrics based management techniques.
  5. Extensive knowledge of EHR/EPM systems.
  6. Strong project management, attention to detail, written and oral communication skills
  7. Proven leadership and relationship management skills
  8. Ability to work independently and to a deadline
  9. Patience, intelligence, communication skills and a sense of humor
  10. Complete new employee orientation employee must complete NBT orientation.

Preferred:

  1. Experience in working in a consensus environment
  2. Bi-lingual English and Spanish

This position is being hired for 40 hours a week at $30.00/hr to $40.00/hr DOE and will report to the Medical Director and Clinic Coordinators. Six-month probation period.

Apply Now

$100K grant awarded for a COVID-19 Care Center

White Bird Medical Clinic has partnered with Kaiser Permanente to develop a safe, COVID-19 screening and testing center for Lane County’s unhoused populations. The screening center will be located in White Bird’s primary care walk-in clinic, with construction planned to start February 2021. The new primary care walk-in clinic will offer on-demand acute care to our community’s most vulnerable residents. Without access to walk-in primary care, patients utilize emergency room treatment for acute but not emergent problems, reducing the availability of treatment for life-threatening emergencies.

In addition, treatment at an emergency room is at least five times more costly than a primary care encounter. With ambulance transport, emergency treatment becomes an order of magnitude more expensive than primary care. These dramatically increased costs, along with reduced availability of treatment for life-threatening emergencies, constitute a crisis for our community and the institutions that provide and fund health care. With your help we will continue preventing unnecessary emergency room treatment and subsequent hospital admissions and preserve healthcare system capacity essential for accommodating an increase in COVID-19 hospitalizations.

When complete, the new facility will allow White Bird to quickly identify and respond to emerging health care needs, preventing the infection and spread of COVID-19 in people experiencing homelessness through symptom monitoring, screening, and testing. It will also enhance White Bird’s work coordinating care for the local population of unhoused individuals, strengthen partnerships with referring agencies and organizations, and support coordinating community efforts to suppress COVID-19. An additional benefit will be the capacity to conduct point of care testing for dental clinic patients, in order to keep dental staff safe and improve access to oral health care.

Also See:

White Bird Clinic to construct screening and testing center for unhoused – Register-Guard, November 2020

October Free Vaccine Clinics

White Bird Medical will be holding 3 free flu vaccine clinics in coordination with Catholic Community Services, one each Friday through October.  Vaccines are provided by Peace Health! Thank you community!

On Friday, October 16th we will be in Eugene at the Catholic Community Services center at 1464 W 6th Ave, Eugene from 8 am-12 pm. CCS will concurrently be holding their food pantry program that runs the same hours.

On Friday, Oct 23rd we will be holding the clinic in the parking lot of the library/community center parking lot at 700 E. Gibbs Ave, Cottage Grove. This one will be held the hours of 3 pm-7 pm to accommodate working families in Cottage Grove.

On Friday, October 30th we will be in Springfield at the Catholic Community Services center at 1025 G St, Springfield from 8 am-12 pm. CCS will concurrently be holding their food pantry program that runs the same hours.

Adults and children ages 7 and older can receive the flu vaccine at pharmacies, which are often able to bill insurance. Get the flu vaccine at:

• Primary care provider or at a pharmacy or by appointment at Lane County Public Health

Children younger than 6 years old, get the flu vaccine at:

• Primary care provider or by appointment at Lane County Public Health

To schedule an appointment at Lane County Public Health, please call (541) 682-4041 or call 711 for TTY/Relay Services. Se habla español. Lane County Public Health is located at 151 W. 7th Ave., Ste. 310, on the corner of 7th and Charnelton, open Monday – Friday, 8:00 AM – 5:00 PM.

Learn more…

Quality Improvement Medical Writer/QI Support Specialist

This position supports the Chief Medical Officer, Clinic Administration and Program Coordinators in maintaining the Clinic’s Quality Assurance / Quality Improvement program.

Pay and Benefits:

This position is being hired for up to 40 hours per week beginning at $15 with an increase to $18/hour upon completion of probation and year of service.  This position includes Medical, Dental, and Vision benefits.

Responsibilities:

  • Manage Agency QA/QI Calendar and support Program staff in managing scheduled tasks.
  • Assist Program staff in documenting QA/QI efforts (PDSA’s) for the improvement of patient services (50% or more of this positions responsibilities)
  • Organize, support, and document regular Peer Review audits in all HRSA Programs.
  • Organize, support, and document regular Chart Reviews in all HRSA Programs.
  • Organize and support ongoing Client Satisfaction Survey Process:
    • maintain and update client satisfaction surveys to meet requirements outlined by various funders at the County, State, and Federal level
    • work with White Bird Programs to administer client surveys as required by Clinic policies
    • compile client data and analyze survey data. Disseminate survey results to across the agency
  • Organize and support Client Focus Groups:
    • periodic organization of client focus groups to solicit client feedback
    • schedule and facilitate client focus groups designed to address specific client needs
    • compile and analyze client feedback. Disseminate report to Admin and Program staff
  • Participate as a member of audit preparation teams (such as HRSA Site Review committees) as needed.
  • Provide clerical support to the Agency’s Quality Management Team (meeting minutes, documentation, etc.)

Requirements:

  • At least one year of relevant project management and QI experience preferred
  • Interest in and knowledge of community health, behavioral health, and primary care
  • Knowledge of principles and standards related to QI and Plan, Do, Study, Act (PDSA) Cycles
  • Electronic health record (EHR) experience (NextGen EHR Preferred)
  • Strong communication and presentation skills, training/meeting facilitation skills a plus
  • Solid relationship building and interpersonal skills
  • Excellent writing, research, analytical and time management skills. Ability to work to a deadline.
  • Excellent coordination skills, including multitasking and setting priorities on work assignments.
  • Proficiency with Microsoft Office Suite
  • High degree of independence, flexibility, initiative, and commitment
  • Ability to work effectively with diverse populations, both internally and externally
  • Demonstrated awareness and value of cultural competence
  • Commitment to improving the patient experience.
  • Ability to work remotely
  • Complete White Bird New Employee Orientation/Training
  • A Sense of Humor!

Preferred:

  • Bachelor’s degree and/or a combination of equivalent education or experience in health sciences, business, or related field
  • Experience in outpatient settings or clinical settings
  • Experience in or with an FQHC preferred
  • Experience working in a consensus environment
  • Bilingual in English/Spanish

Accountability: This position reports to the Chief Medical Officer.

NOTE: This position has a six-month probationary period.

Apply Here

Psychiatric/Mental Health Nurse Practitioner (PMHNP)

This position operates as a part of the medical clinic’s Behavioral Health Team as the team’s onsite prescriber. The PMHNP is responsible for providing psychiatric/mental health medication management services to our medical clinic’s patients and consulting with the other medical clinic providers regarding their patient’s behavioral health needs.

Pay and Benefits:

This position is being hired for up to 20 hours per week, and the salary is equivalent to $65/hr.

Job Description:

Responsibilities:

  1. Provide psychiatric medication management for patients who are also being seen by the clinic’s primary care providers; Assess, evaluate, diagnose, prescribe, and follow up with Clinic’s mental health patients.
  2. Comply with evidence-based standards of care.
  3. Review lab results and process medication refill requests.
  4. Participate in clinical care coordination, consults, and case management with members of the integrated primary care-behavioral health team.
  5. Utilize the Electronic Health Record (EHR) system (NextGen) effectively to meet or exceed the documentation requirements to meet clinical quality benchmarks required by our grant funders and clinic-specific initiatives.
  6. Contribute to the continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients.

Requirements:

  1. Current Oregon License for Psychiatric-Mental Health Nurse Practitioner.
  2. Current DEA Controlled Substance Registration Certificate.
  3. Eligibility for provider status with Medicaid, Medicare, and any private insurance companies with whom the clinic contracts.
  4. Working knowledge of state health care laws and licensing board regulations.
  5. Ability to be insured by the clinic’s Professional Liability Insurance provider.
  6. Ability to provide clinical services to our patients in person & by telehealth from our 1400 Mill Street location.
  7. Ability and willingness to deliver services using trauma-informed, client-centered, and harm reduction practices.
  8. A commitment to providing culturally sensitive care to all patients regardless of housing, income, race, disability, transgender, gender diverse and LGBTQ+ status.
  9. Willingness to participate in continuing education.
  10. Ability to work effectively with minimal supervision.
  11. Strong computer skills; Outlook, Word, Excel and EHR experience.
  12. Maintaining current BLS and complete annual blood borne pathogen training.
  13. A sense of humor!

Preferred:

  1. Bilingual in English and Spanish.
  2. Minimum two years providing medication management services in a medical practice.
  3. Experience working in a consensus environment.

Accountability:

  • This position reports to the Medical Director.
  • This position is subject to a 6-month probation period.

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Medical Assistant Relief Pool

This position is responsible for assisting our providers in effectively providing excellent patient care.

Pay:

This position is being hired on a coverage as needed-basis and the salary is equivalent to $21/hr.

Responsibilities:

  1. Perform routine assisting duties for the Medical Director and volunteer physicians under direct, onsite supervision of an MD or RN as approved by the Medical Director.  This will include but not be limited to obtaining vital signs, patient medical history, presenting problem & maintain examination/treatment rooms.
  2. Assist with examinations, procedures and treatments.
  3. Help maintain medical records to insure quality (includes patient history, problem lists, vital signs, patient communications, immunizations & medications) and act as “scribe” during patient visits.
  4. Scrubbing charts for upcoming appointments. Looking for recent labs, imaging, outside consultation notes, recent hospital records, and/or new medical records.
  5. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patients’ treatment plan.
  6. Perform procedural and diagnostic coding for reimbursement.
  7. Care Coordination:  Serve as “communication liaison” between the physician and patient by assisting the patient in communicating their needs to the physician.
  8. Screen and follow-up test results.
  9. Perform electrocardiography.
  10. Sterilization of surgical instruments.  Inventory of supplies and equipment.
  11. Complete White Bird Employee Orientation (NVT).

Requirements:

  1. Minimum one year experience in a medical practice.
  2. Ability to work with a wide range of clients including children, low/no income and homeless adults recognizing and respecting cultural diversity.
  3. Ability to utilize and apply medical terminology appropriately.
  4. Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology.
  5. Strong computer skills (MS Word, Excel, Internet, etc.) and the ability to effectively learn and/or utilize Electronic Health Records.
  6. Ability to identify and respond to issues of confidentiality. Knowledge of HIPAA.
  7. Understanding of “Standard Precautions, including hand washing and disposal of bio-hazardous materials.
  8. Willingness to participate in continuing education.
  9. A SENSE OF HUMOR!!

Preferred:

  1. Current Certification as a Certified Medical Assistant by a recognized certification body.
  2. Bilingual in English and Spanish.
  3. Experience in working in a consensus environment.

Accountability:

This position reports to the Medical Director.

NOTE:  All positions at White Bird Clinic have a minimum 6-month probationary period.

Apply Now

White Bird Clinic Celebrates Fifty Years with Major Expansion

In 1969, a group of student activists and concerned practitioners founded White Bird Clinic to provide crisis services and free medical care to counter-culture youth in Eugene. Having grown continuously for fifty years, White Bird now has ten programs, 200 staff members, and more than 400 volunteers.

To celebrate our fiftieth, we’re growing our programs, demonstrating our commitment to serving low income, under-resourced community members. In response to burgeoning community need, White Bird is expanding medical, dental, crisis, and CAHOOTS services.

White Bird has a fifty-year track record of identifying, assessing, and responding to community need by leveraging our existing resources. We respond rapidly and effectively by building on existing, successful programs. Our expansion consists of:

  1. Opening a new medical walk-in clinic for individuals who are low-income and/or homeless and uninsured. The clinic, below the existing primary care clinic, will provide an alternative for patients experiencing an acute issue who lack health insurance, diverting a great number of emergency room visits.
  2. Enlarging the dental program to increase its capacity to serve patients by nearly 75%. White Bird is renovating the building at 1415 Pearl St. into a clinic that will also provide denture care for elderly patients and serve more children and families.
  3. Increasing access to crisis services by moving the crisis program to 990 W 7th Ave., adjacent to the Whitaker neighborhood. The new crisis center will house the 24/7 crisis line phone service as well as walk-in services in a trauma-informed space intended to minimize environmental triggers that may be re-traumatizing.
  4. Expanding the hours and geographic coverage of CAHOOTS mobile crisis services, which responded to over 21,000 calls in 2018, saving an estimated $6M in emergency medical services costs alone.

In order to serve more folks in need, White Bird is taking a risk by growing many different programs at once, and we’re turning to the community for support and partnership. Please call 541.342.8255 or donate to support the project of your choice.

Donate Now