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$100K grant awarded for a COVID-19 Care Center for the unhoused

White Bird Medical Clinic has partnered with Kaiser Permanente to develop a safe, COVID-19 screening and testing center for Lane County’s unhoused populations. The screening center will be located in White Bird’s primary care walk-in clinic, with construction planned to start February 2021. The new primary care walk-in clinic will offer on-demand acute care to our community’s most vulnerable residents. Without access to walk-in primary care, patients utilize emergency room treatment for acute but not emergent problems, reducing the availability of treatment for life-threatening emergencies.

In addition, treatment at an emergency room is at least five times more costly than a primary care encounter. With ambulance transport, emergency treatment becomes an order of magnitude more expensive than primary care. These dramatically increased costs, along with reduced availability of treatment for life-threatening emergencies, constitute a crisis for our community and the institutions that provide and fund health care. With your help we will continue preventing unnecessary emergency room treatment and subsequent hospital admissions and preserve healthcare system capacity essential for accommodating an increase in COVID-19 hospitalizations.

When complete, the new facility will allow White Bird to quickly identify and respond to emerging health care needs, preventing the infection and spread of COVID-19 in people experiencing homelessness through symptom monitoring, screening, and testing. It will also enhance White Bird’s work coordinating care for the local population of unhoused individuals, strengthen partnerships with referring agencies and organizations, and support coordinating community efforts to suppress COVID-19. An additional benefit will be the capacity to conduct point of care testing for dental clinic patients, in order to keep dental staff safe and improve access to oral health care.

Billing Specialist

Responsibilities:

  • Provide services as Primary Billing Specialist for Mental Health Counseling program (50%) and assist the Medical Billing Specialist in the Community Health (Medical) program (50%).
  • Counseling
  • Credential WB Mental Health Counseling providers with all available payers.
  • Process new patient intake and verify patient benefits
  • Send claims to insurance companies for payment.
  • Enter patient billing charges and issue statements.
  • Respond to billing questions within one business day, answering questions related to billing statements and outstanding balances.
  • Manage claim rejections and denials, issuing appeals and corrected claims as needed
  • Prepare monthly reports including Accounts Receivable, Payments/Charges/Write-offs
  • Medical (Community Health/Covid-19 Testing)
  • Credential White Bird Medical Clinic, WB Community Health, and Volunteer providers with all available payers.
  • Billing of insurance claims to appropriate insurance providers in NextGen Enterprise PM.
  • Account for the billing to the Medical Billing Specialist on a monthly basis.
  • Assist medical office/Community Health staff in understanding insurance issues upon request.
  • Work with and communicate efficiently with a diverse population of clients and situations while maintaining a professional and courteous attitude.
  • Communicate ideas for innovations and report challenges to the Medical Program Coordinator
  • Other duties as assigned

Requirements:

  • Minimum one (1) year current experience insurance coding, billing, and accounts
    receivable processes in a behavioral health setting.
  • Current and thorough knowledge of billing, insurance processing, follow-up, and
    managed care requirements-with a primary emphasis on the Oregon Health
  • Experience with Electronic Health Records, Next Gen preferred.
  • Ability to read explanation of benefits (EOBs)
  • Experience logging and applying payments and the ability to conduct thorough A/R follow-up
  • Demonstration of dependability, initiative, cooperation, and diplomacy
  • Current and thorough knowledge of ICD-10, CPT and HCPCS codes preferred.
  • Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
  • Ability to effectively interact with co-workers in a team atmosphere and treat everyone with respect and dignity.
  • Ability to effectively interact with clients of diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles and sexual orientations.

Expectations:

  • Successful completion of New Volunteer training. (NVT)
  • Excellent verbal and written communication skills
  • Maintain First Aid/CPR certification.

Responsibility:

This position reports to the Program Coordinators of the Medical and Counseling programs.

Position:

Pay rate: $18/hour + medical, dental, vision benefits.

Job Type: Full Time (up to 40 hours per-week)

Ability to work remotely with schedule flexibility is available

6-month Probation

Must be able to pass a state background check

Apply Now

October Free Vaccine Clinics

White Bird Medical will be holding 3 free flu vaccine clinics in coordination with Catholic Community Services, one each Friday through October.  Vaccines are provided by Peace Health! Thank you community!

On Friday, October 16th we will be in Eugene at the Catholic Community Services center at 1464 W 6th Ave, Eugene from 8 am-12 pm. CCS will concurrently be holding their food pantry program that runs the same hours.

On Friday, Oct 23rd we will be holding the clinic in the parking lot of the library/community center parking lot at 700 E. Gibbs Ave, Cottage Grove. This one will be held the hours of 3 pm-7 pm to accommodate working families in Cottage Grove.

On Friday, October 30th we will be in Springfield at the Catholic Community Services center at 1025 G St, Springfield from 8 am-12 pm. CCS will concurrently be holding their food pantry program that runs the same hours.

Adults and children ages 7 and older can receive the flu vaccine at pharmacies, which are often able to bill insurance. Get the flu vaccine at:

• Primary care provider or at a pharmacy or by appointment at Lane County Public Health

Children younger than 6 years old, get the flu vaccine at:

• Primary care provider or by appointment at Lane County Public Health

To schedule an appointment at Lane County Public Health, please call (541) 682-4041 or call 711 for TTY/Relay Services. Se habla español. Lane County Public Health is located at 151 W. 7th Ave., Ste. 310, on the corner of 7th and Charnelton, open Monday – Friday, 8:00 AM – 5:00 PM.

Learn more…

Now Hiring: Medical Assistant

This position is responsible for assisting our providers in effectively providing excellent patient care.

Pay and Benefits:

This position is being hired for up to 40 hours weekly at a rate of $18/hr. Benefits include medical, dental, vision insurance and standard sick/vacation pay.

Responsibilities:

  1. Perform routine assisting duties for the Medical Director, physicians and volunteer physicians under direct, onsite supervision of an MD or RN as approved by the Medical Director.  This will include but not be limited to obtaining vital signs, patient medical history, presenting problem & maintain examination/treatment rooms.
  2. Assist with examinations, procedures and treatments.
  3. Help maintain medical records to insure quality (includes patient history, problem lists, vital signs, patient communications, immunizations & medications) and act as “scribe” during patient visits.
  4. Scrubbing charts for upcoming appointments. Looking for recent labs, imaging, outside consultation notes, recent hospital records, and/or new medical records.
  5. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patients’ treatment plan.
  6. Perform procedural and diagnostic coding for reimbursement.
  7. Care Coordination:  Serve as “communication liaison” between the physician and patient by assisting the patient in communicating their needs to the physician.
  8. Screen and follow-up test results.
  9. Perform electrocardiography, ear lavage, Snellen eye chart, and other tests in the clinic.
  10. Sterilization of surgical instruments.  Inventory of supplies and equipment.
  11. Make sure rooms are well kept and stocked.
  12. Deep clean patient rooms every Friday
  13. Perform blood draws.
  14. Process blood, urine, specimens, etc…. Ready specimens to be sent to the lab.

Requirements:

  1. Minimum one year experience in a medical practice.
  2. Ability to work with a wide range of clients including low/no income and homeless adults recognizing and respecting cultural diversity.
  3. Ability to utilize and apply medical terminology appropriately.
  4. Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology.
  5. Strong computer skills (MS Word, Excel, Internet, etc.) and the ability to effectively learn and/or utilize Electronic Health Records.
  6. Ability to identify and respond to issues of confidentiality. Knowledge of HIPAA.
  7. Understanding of Standard Precautions, including hand washing and disposal of bio-hazardous materials.
  8. Willingness to participate in continuing education.
  9. Complete White Bird New Volunteer/Staff Training (NVT).
  10. A SENSE OF HUMOR!!

Preferred:

  1. Current Certification as a Certified Medical Assistant by a recognized certification body.
  2. Bilingual in English and Spanish.
  3. Experience in working in a consensus environment.

Accountability:

This position reports to the Medical Director.

NOTE:  All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: Back Office Nurse

This position is responsible for the day-to-day operation of the medical clinic’s back office including triage of unscheduled patients or potential patients, nurse visits, completing medical records, rooming patients, orienting volunteer RNs, completing referrals and diagnostics ordered by physician, and assisting the physician with treatment oriented needs as requested.

Pay and Benefits:

This position is being hired for up to 36 h/week, and the salary is equivalent to $30.00/hr.

Job Description

Responsibilities:

  Back Office Nurse Role

  1. Perform functions associated with Care Coordination and Care Management including: processing referrals, generating lab orders, contacting patients regarding lab results, approving medication refill requests for non-scheduled medications, and answering phone and in-person questions related to patient care
    Complete “nurse visits” that fall within scope of practice and consult with the physician in the delivery of straight forward medical care
  2. Act as liaison between practice, patient and community medical agencies & diagnostic facilities to ensure quality and continuity of care
  3. Sterilization of surgical instruments, maintaining supplies in treatment rooms, and working toward general cleanliness & order in back office
  4. Assist Front Office Reception
  5. Provide “Care Management” for a limited number of high utilization / high risk patients to reduce return rate & ER visits and improve quality of care

  Triage Nurse Role

  1. Perform triage function. Specifically identify patients who need immediate referral to local Emergency Departments with patient report phoned to receiving facility. Identify and request registration of patients to be seen by physician(s) and ask to obtain record from outside providers that might be of help in physician’s office visit. Identify and request registration of patients to be seen as nurse visits. Provide advice and written resource information to those patients who cannot be seen
  2. Be willing to contribute to the continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients
  3. Possess ability and willingness to work in an EMR (electronic) environment and to meet or exceed the documentation requirements required to meet Meaningful Use and other clinical quality benchmarks required by any and all of our grant funders and clinic accepted initiatives
  4. Room patients for and provide support to volunteer providers and insure that they have completed EMR documentation at the completion of their shifts
  5. Complete White Bird Employee Orientation (NVT)

Requirements:

  1. Current Oregon RN license
  2. Minimum 2 years experience working as an RN with some experience in the delivery of primary care
  3. Ability to work with a wide range of patients including low/no income, and homeless adults
  4. Willingness to participate in continuing education
  5. Ability to work effectively with minimal supervision
  6. Strong computer skills. The ability to send and receive email, write documents in MS Word, look up information on the internet, and use the EHR system
  7. Maintain current BLS and complete annual blood borne pathogen training
  8. A sense of humor

Preferred:

  1. Bilingual in English and Spanish
  2. Minimum of two years experience in primary care medical practice
  3. Experience working in a consensus environment

Accountability:

This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: LCSW – Medical/Behavioral Health Integration

This position is responsible to operate in a consultative role within our primary care team; provide recommendations regarding behavioral interventions to the referring primary care providers; and conduct brief interventions with referred patients on behalf of the referring primary care provider (PCP).

Responsibilities:

  1. Maintains a visible presence to the PCPs during clinic operating hours.
  2. Is available for “curbside” consultation by being in the clinic or available by phone.
  3. Is available for same day and scheduled initial consultations with patients referred by PCPs and PMHNPs.
  4. Provides a range of services including screening for behavioral health conditions, assessment and intervention to help patients improve their medical conditions. Conducts risk assessments, as needed.
  5. Assists in the development of the clinic’s behavioral health program and its integration into primary care including but not limited behavioral health focused practice protocols, group and individual visits, and classes.
  6. Maintains an up‑to‑date library of patient education materials for commonly seen problems. Identifies, reviews, and modifies educational materials for literacy level and cultural appropriateness.
  7. As a member of the Clinic’s crisis response team, assists Primary Care Providers with patients in acute crisis when requested.
  8. Facilitates and tracks referrals to specialty MH/SUD services, and when appropriate, support a smooth transition from specialty MH/SUD services back to primary care.
  9. Prepares brief consultant notes for the medical chart that explain assessment findings, interventions delivered, and recommendations made to the PCP.
  10. Maintains clinical records and other necessary paperwork in a timely manner to comply with all administrative regulations.
  11. Aids in capturing program evaluation and fidelity measures.
  12. Attends clinic meetings as requested by Medical Director and Medical Program Coordinator.

Requirements:

  1. Maintains Licensure for Oregon LCSW.
  2. Ability to qualify for Oregon Qualified Mental Health Professional (QMHP) credentialing requirements as required by Oregon Administrative Rules (OARs) 309-019-0125.
  3. Ability to work with a wide range of patients including low/no income, and homeless adults.
  4. Willingness to participate in continuing education.
  5. Ability to work effectively with minimal supervision.
  6. Strong computer skills including Microsoft Word, Excel, & Email.
  7. Willing and able to document in our NextGen EHR.
  8. Complete annual blood borne pathogen training, yearly TB screening, and HEP B (vaccine series or titers).
  9. Willing to go the extra mile (or longer)
  10. Complete confidentially agreement
  11. Complete new employee orientation
  12. A SENSE OF HUMOR!!

Preferred:

  1. Bilingual in English and Spanish
  2. Veteran
  3. CADC or other experience in substance abuse treatment methodologies.
  4. Experience working with clients with dual diagnosis
  5. Experience in working in a consensus environment
  6. Experience working with Electronic Health Records, especially NextGen EHR.

Accountability:

This position reports to the Medical Operations Manager.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Accepting Applications for SDoH / Health Links Specialist

Define and develop a Health Leads based program in our safety net medical clinic.  We will partner with academic institutions, community social service agencies and primary care providers to help redefine “health care” to include access to food, housing, and other basic resources as an essential part of patient care for our homeless and low-income patients.

Responsibilities:

Social Determinants of Health Specialist (50%)

  • Provide Insurance Assisting (OHP) services for patients at Medical.
  • Provide limited SHIBA-style Medicare assistance for patients with Medicare at Medical.
  • Assist patients with accessing social services to improve their ability to meet their medical treatment goals.
  • Assist providers in understanding the resources available to their patients to better formulate effective treatment plans for their patients.
  • In conjunction with White Bird’s Helpbook! project, develop and maintain a resource database of current social services resources in Lane County.

Healthlinks Specialist (50%)

  • Using the model developed by Health Leads’, work with the Medical Program Coordinator and  Medical Director to design and implement a program which uses volunteers to support supporting our patients to access available local social services to support their medical treatment goals.
  • Oversee, train, develop, and motivate a team of undergraduate student volunteers to provide direct service.
  • Collaborate on design and implementation of standards for quality short term case management.
  • Communicate innovations and challenges to the Medical Program Coordinator and other program staff.
  • Monitor and facilitate volunteers’ communication with health care providers.
  • Ensure volunteers’ compliance with the program’s performance and reporting standards.
  • Manage limited client caseload to ensure continuity of Health Leads services during breaks in the academic calendar and appropriate management of complex cases.
  • Participate as a full member of the clinic team, including attending program meetings and acting as a resource for Clinic staff on the Health Leads project.
  • Ensure and track high quality service delivery.  Report data outcomes to the program on a monthly basis.

Requirements:

  1.  2-3 years of relevant experience required.
  2. Ability to work evenings and weekends as required to serve a student population
  3. Passion for White Bird’s mission and serving homeless and low/no income patients
  4. Demonstrated experience successfully leading and managing a team of predominantly college age volunteers
  5. Excellent interpersonal and communication skills
  6. Strong organizational, time management and self-management skills, attention to detail, and a high degree of flexibility and self-direction
  7. A sense of humor!!

Preferred:

  1. Experience in working in a consensus environment
  2. Bi-lingual English and Spanish
  3. Proficient in Microsoft Office especially Word, Excel and PowerPoint
  4. Proficient or quickly able to learn NextGen EHR Data Entry and Reporting tools
  5. Knowledge or experience of the Patient Centered Primary Care Home model

Accountability:

This position reports to the Medical Program Coordinator

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

Compensation:

The salary starts at $17/hr and goes up to $18/hr after the successful completion of a 6-month probation. Up to 40 hours per week.

Apply Now

White Bird Clinic Celebrates Fifty Years with Major Expansion

In 1969, a group of student activists and concerned practitioners founded White Bird Clinic to provide crisis services and free medical care to counter-culture youth in Eugene. Having grown continuously for fifty years, White Bird now has ten programs, 200 staff members, and more than 400 volunteers.

To celebrate our fiftieth, we’re growing our programs, demonstrating our commitment to serving low income, under-resourced community members. In response to burgeoning community need, White Bird is expanding medical, dental, crisis, and CAHOOTS services.

White Bird has a fifty-year track record of identifying, assessing, and responding to community need by leveraging our existing resources. We respond rapidly and effectively by building on existing, successful programs. Our expansion consists of:

  1. Opening a new medical walk-in clinic for individuals who are low-income and/or homeless and uninsured. The clinic, below the existing primary care clinic, will provide an alternative for patients experiencing an acute issue who lack health insurance, diverting a great number of emergency room visits.
  2. Enlarging the dental program to increase its capacity to serve patients by nearly 75%. White Bird is renovating the building at 1415 Pearl St. into a clinic that will also provide denture care for elderly patients and serve more children and families.
  3. Increasing access to crisis services by moving the crisis program to 990 W 7th Ave., adjacent to the Whitaker neighborhood. The new crisis center will house the 24/7 crisis line phone service as well as walk-in services in a trauma-informed space intended to minimize environmental triggers that may be re-traumatizing.
  4. Expanding the hours and geographic coverage of CAHOOTS mobile crisis services, which responded to over 21,000 calls in 2018, saving an estimated $6M in emergency medical services costs alone.

In order to serve more folks in need, White Bird is taking a risk by growing many different programs at once, and we’re turning to the community for support and partnership. Please call 541.342.8255 or donate to support the project of your choice.

Donate Now