Find Help

Are you looking for CAHOOTS? To access CAHOOTS services, call police non-emergency numbers:

  • 541-682-5111 (Eugene)
  • 541-726-3714 (Springfield)

Are you looking for our Crisis Line? Contact us at 541-687-4000 or 1-800-422-7558.

Little Help Book

Lane County Comprehensive Resource Guide

Online Little Help Book (beta version)

PDF Edition (updated 12/19)

Frequently Accessed Resources

Updated 4/6/2022

2020 Winter Holiday Resource List (pdf)

Basic Needs

  • Financial Aid:
  • Government Benefits: The Benefits Finder is a questionnaire to find information on benefits you may be eligible to receive.
  • Handwashing Stations and Bathrooms: The City of Eugene has created a map of available public handwashing stations. They have installed handwashing stations around the city near bus stops, the downtown public library and parks and near homeless service sites such as the Eugene Mission. Willamalane has installed handwashing stations in Springfield. A map of the parks and more information can be found at Willamalane.org/Parks. See also Basic Sanitation and Hygiene, Outreach and Services Access
  • Laundry: Carry it Forward Lane County helps those experiencing homelessness with basic needs and laundry.  Those in need or those working with a specific person in need can request help on their website at https://www.carryitforward.net/contact-cif
  • Legal: Law for the People offers low-cost legal assistance for low-income clients with family law cases in Lane County. Free 30-minute initial consultation to explain the nature of our services. Hours: M-F 9-5. www.lawforthepeople.org
  • Phone and Online Services
    • Assurance Wireless: Free phone and data to qualifying low income families
    • AT&T hotspots are open to the public. To learn more about AT&T hotspots, visit the AT&T hotspot website.
    • City of Eugene provides free public wireless Internet access at city facilities, community centers, and libraries that can be accessed outside of the buildings.
    • DHS (Chad Drive) has one open computer for clients to use; wait times are often very long.
    • HIV Alliance has placed a phone outside their building for clients to use during office hours.
    • Siuslaw Public Library parking lots in Florence and Mapleton. In Florence, look for wifi networks Library 1A, 2, or 3A; in Mapleton: mapletonlibrary
    • Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity internet subscribers. To find an Xfinity WiFi hotspot, check the hotspot location map at wifi.xfinity.com or download the Xfinity WiFi hotspots app from the App Store or Google Play.
  • Showers: 
      • Willamette Area Sanitation and Hygiene Station (WASH): Showers are available on a first-come-first-served basis. At the beginning of the project we will offer services two days/week, open to anyone. Hygiene supplies, towels, and reusable face masks will be provided as needed. Shower stalls will be sanitized between usages.
      • Shower Location:
        Ebbert Memorial Methodist Church
        532 C St., Springfield, Oregon
        Showers are located in the back parking lot.
      • Shower Schedule**:
        Monday: 9:30am-3:30pm
        Wednesday: 4:30pm-6:30pm
      • **This schedule may change or expand based on needs of the community. For questions/concerns about the WASH project, please contact Carry It Forward Executive Director, Arwen Maas-DeSpain at 541-912-0404, arwen@carryitforward.net
  • Work/Employment:

Evacuee Support

  • Colleges: Students and staff displaced by fire with a vehicle can call Public Safety at 541-463-5558 to be provided with a safe place to park and stay in their vehicle, with access to water, wifi, and restrooms. The University of Oregon will provide showers and temporary housing for UO employees and students. If you are a university employee or student in need of such assistance, go to https://around.uoregon.edu/content/president-calls-resilience-face-fires-pandemic to complete a web form.
  • Counseling
  • Financial Assistance
    • Individuals
    • Organizations
        • Organizations seeking funds to support their wildfire response efforts in Lane County can apply for a Wildfire Response grant online through United Way.
      • The Ford Family Foundation has already awarded grants totaling about $225,000 right away to emergency response funds.
      • Rather than establishing a separate relief fund, the Oregon Community Foundation is providing information (including links to the various United Ways in impacted communities) on its website about which organizations are supporting wildfire relief efforts to get resources to communities as quickly as possible.
      • MRG Foundation continues funding organizations and efforts that are focused on BIPOC, Immigrant, Tribal communities, and social/racial justice organizations, MRG Foundation is holding wildfire relief funds that focus on equity.
  • Lane County Holiday Farm Fire Resource Page: Official, updated information from Lane County. See www.lanecounty.org/mckenziefire for information.
  • Mutual Aid Facebook Groups
  • Mail: If you’ve been evacuated from the McKenzie Valley, you can pick up your mail at the post office at 4949 Main St. in Springfield. A Mobile Post Office now at McKenzie River Community School, Opening Hours: 9am – 2pm Monday through Friday (with a short lunch break) Located in the parking lot of McKenzie Community School.
  • Medical Supplies: If you have any trouble replacing things like durable medical equipment, supplies or prescriptions, your coordinated care organization (CCO) can help. Find your CCO contact information here: http://ow.ly/jprH50BoEAi. If you’re an OHP member with an open card, contact Member Services at: 800-273-0557.
  • Red Cross is available to offer resources to those who have been impacted by the Holiday Farm Fires. For Red Cross resources, please call 1-888-680-1455.
  • Relief Centers: 
    • Dream Center Lane County is a Nonprofit Crisis Intervention Disaster Relief and Retore, Christian Community Development Corporation.
      1. Call center to help with resource referrals: Open Tuesday thru Fridays, 9am – 2pm: Call: 458-201-8590
      2. The BREADBOX, Springfield Food Co-op: Open Tuesdays & Thursdays 10:30am – 12:30pm
      3. DC Warehouse FREE STORE, with clothing, children, household, appliances and furnishings, Open Tuesdays To Fridays, 10am – 2pm
      4. Advocacy and counseling available for personal, family, employment, and housing. Call us for appointments.
      5. Help with Relief and Restoration of families and individuals after a Crisis, or Disaster
      6. Christmas for Kids, outreach
      7. Back to School for Kids, outreach
      8. Volunteer and Hospitality Resources, and training
    • LOVEfirst Disaster Assistance is dedicated to helping those affected by disasters. 1489 Mohawk Blvd Springfield, OR 97477 http://lovefirst.us/ (562) 541-6731
    • McKenzie Highway Relief Centers: Grassroots volunteer efforts have come together to form a string of Relief Centers along the McKenzie Highway in the area impacted by the Holiday Farm Fire.
  • Shelter for Evacuees:
    • Eugene area (Northwest) – RV Space with Lights, 3 portable restrooms, access to EWEB hose connection. Space for up to 50 RV’s. Call Jordan (541) 321-3654.
    • The Cottage Grove Masonic Hall (33322 Row River Road) is also open for those who have been evacuated. They have space for additional recreational vehicles. There are restrooms, showers and a laundry facility. Please call Eston Wicks (541-968-3829) before arriving to confirm space availability.
    • Red Cross is available to those who have been impacted by the Holiday Farm Fires for housing assistance at 1-503-284-1234.
    • Veneta – RV Space with no utilities, must be self-contained. Animals if friendly and controlled (goats and other animals on the site). Call Con at (541) 729-7498. Evacuees only.
  • SNAP: If you have lost your food due to the wildfires, you can have up to $200 of your SNAP benefits reloaded onto your card. Folks in this situation should contact the local ODHS office and fill out a short form stating what food they lost and how they were impacted by the fires. You don’t need to go to “your” ODHS office, you can just go to the one closest to you if you have been evacuated. Oregon Department of Human Services local offices are also helping to coordinate basic needs for all evacuees, such as food boxes, whether you receive SNAP benefits or not. https://www.oregon.gov/dhs/Offices/Pages/Self-Sufficiency.aspx

Food

  • 4J School District: Free Meals For All Until December. Free grab-and-go meal distribution to ensure all 4J students and youth 18 and younger have convenient access to nutritious food.
  • Bethel Food Pantry has surplus milk, bread, eggs, and yogurt for neighbors experiencing food security. They are distributing Sunday-Friday 4-7pm, Saturday 2-4pm. You can call 541-556-5051 for the location.
  • Bethesda Lutheran Church‘s food pantry will be open the 2nd and 4th Saturdays from 9:30-12pm. 541-688-9085
  • Burrito Brigade: Burrito Brigade has food boxes available M-W 4-6pm.  Go online to signup for an appointment to pick up food.  burritobrigade.org/waste-to-taste/ They also stock more than 25 Little Free Pantrieswith food & personal hygiene items you can find a list of pantry locations at burritobrigade.org/pantries/. They have free burritos available every Saturday and Sunday afternoon you can contact them at info@burritobrigade.org to get burritos.
  • All Cafe 60 sites are providing to go meals instead of sit down meals, except:
    • Florence, which is closed except for Meals on Wheels.
    • River Road, which asks that seniors instead pick up meals at the Olive Plaza site at 1135 Olive St., Eugene.
  • Catholic Community Services will be distributing food boxes from 9-12 on Monday, Wednesday, and Friday at both of their locations. They will be closed on Tuesday, Thursday, and Saturday.
  • Community Outreach Through Radical Empowerment (CORE) is dedicated to supporting, empowering and advocating for young people in Lane County surviving the effects of poverty, homelessness or other adversities. Street Feed is a program that helps work to eliminate food insecurity among young people in our community. It is a free meal program offered in downtown Eugene for people ages 16-24. CORE partners with different agencies in the community to provide consistent and effective outreach to our neighbors living on the streets and in camps in the Eugene/Springfield area.
  • Creswell Food Pantry: 541-246-9117 Pre-prepared boxes are given in the parking lot.  Thursdays 12-3pm.
  • Crossfire Hands of Hope: 942 28th St Springfield. (541) 686-5433 Drive thru hot breakfast– Sundays 8:30-10:30am ; Food boxes– Thursdays 12-4pm; Drive through dinner– Thursdays 6:30pm; Celebrate Recovery crisis line– 541-913-6303
  • Florence Food Share 541-997-9110 Only open M, F 9:30-1 and W 4-6. Drive up, call from your car to place an order and they will deliver a box to your car.
  • Food for Lane County: Food help is available to a wide range of individuals in recognition that people of all income brackets can struggle with food insecurity. Find a service that is best for you and your family at https://foodforlanecounty.org/get-help/
  • Food Stamps: Due to COVID-19 precautions regarding social distancing, please call your local office before visiting in person. If you need assistance in a language other than English, please call 1-833-604-0877 or dial 2-1-1 on your mobile phone. Oregonians can order groceries online on Amazon and Walmart using food stamps You might qualify for SNAP. Just apply online: https://apps.state.or.us/onlineApplication/
  • Greenhill Humane Society has a food bank for pets. If you need financial support to feed your pet, 541-689-1503.
  • Junction City Local Aid: 541-998-3992 Food pantry open T,W 9-1 last Saturday of the month 10-12.
  • Little Free Pantries: Non-perishable food available in “Little Free Pantries” to local neighborhoods.
    • Current locations
    • Springfield
      • 440 9th Street, Springfield (between C and D st)
      • Corner of 49th/B st Springfield
      • 2400 D st Springfield
      • 205 N. 23rd(Hope Community)
    • Eugene
      • Corner of 36th and Mill Street, Eugene (Near Tugman park)
      • 2240 Cleveland Street, Eugene
      • 1695 Elkay st Eugene (N Park and Elkay)
      • 1965 Filmore st Eugene, Or (Near ATA Midde school)
      • 10th and Monroe Eugene (Monroe Park area)
      • On Wilkes Dr just past Scenic (1/3 mile from River rd)
      • Waite st near Pattison Eugene (Bethel area)
      • N. Grand about a block from Whit Head start
      • W. 25th/ Jackson
      • On Argon/Bryon near Spring Creek Elementary
      • On Hyacinth down the street from Irving Elementary
      • On W. 18th near Van Buren
      • The corner of 3rd/Blair
    • End of Dorsa in Junction City
  • Mapleton Food Share 541-268-1033 Open 2nd Thursday and 4th Saturday from 10-2.  People can still come in and shop, but they must take a number.  Once inside, the volunteers will collect the food the shoppers choose.
  • Meal sites and Meals on Wheels FOOD for Lane County’s senior nutrition programs (Senior Grocery and Meals on Wheels) are designed to meet the nutritional needs of adults 60 and older.  For more information about the Senior Meals Program, please call 541-682-3353 or 1-800-441-4038.
  • New Hope Baptist Church in Creswell 541-895-4436 Wednesday meal from 5-6 is to-go, delivered to cars.
  • Oakridge Food Pantry Still open at regular hours. 541-782-2192
  • Olive Plaza Dining Room and the Springfield Cafe 60 will serve to go meals only to those 60 and older at their regular hours.
  • South Lane Wheels in Cottage Grove is closed.
  • Veneta’s Downtown Farmers Market is offering expanded SNAP, Double Up Food Bucks, and our Produce 4 Kids programming to provide additional support to the community during this tough time.

Health

  • Adolescent and Family Services is once again enrolling new families in our no cost drug and alcohol treatment program for teens, age 12-18. Call 541-284-7560. For more info: www.afsclinic.org
  • Centro Latino Americano: Doors are still closed but all of our services are being provided through phone or video calls. Staff is bilingual and multicultural and affirms the person’s culture effectively. centrolatinoamericano.org
    • Social Service: OHP and SNAP enrollment
    • Mental Health: One free emotional support session, Counseling we accept Trillium and Pacific Source Community Solutions or we have a sliding scale fee.
    • Alcohol and Addictions:  Addictions treatment we accept Trillium and Pacific Source Community Solutions or we have a sliding scale fee.
    • Youth Mentoring: Online Services and support for youth.
    • Census information and navigation services
  • For people who use drugs, people who engage in sex work and people vulnerable to structural violence
  • The Center for Community Counseling is open providing mental health counseling for low-income people in Lane County and short term counseling for the general community. These services are provided by phone or videoconferencing. Please call 541-344-0620 for information.
  • Center for Family Development is providing remote mental health and substance use disorders services through telehealth and by telephone. CFD is open for referrals for children, adolescents, adults, and families. Please call 541-342-8437 to set up a video or phone appointment. http://www.c-f-d.org
  • HIV Alliance: In-person HIV testing between the hours of 10:00am – 2:00pm, by appointment. Visit https://hivalliance.org/covid-19 for information. HIV 101 in Spanish! Visit https://hivalliance.org/educate/sp-vih-101-online/
    • Needle exchange locations and times:
      • HIV Alliance– RV outside of office Tues 1-3pm; F 1-5pm
      • 4th and Washington, Eugene– 6-7:30 MW
      • 18th and A St, Springfield– 6-7 Th
  • Hourglass Community Crisis Center: 24/7 operations have resumed as of 9/10/20
  • OHP/Insurance Sign Up: White Bird is assisting folks with OHP applications via phone Mon – Fri 9 am to 5 pm. Clients can contact the department directly at 541-816-2793 during these times.
  • NAMI Lane County: Online Support Groups. One-time registration is required for EACH group and attendance is on a first-come, first-serve basis so please login early! https://namilane.org/
  • Planned Parenthood Southwestern Oregon has stayed open everyday of COVID-19 providing essential healthcare and have all measures in place to keep folks safe! https://www.plannedparenthood.org/planned-parenthood-southwestern-oregon
  • Options Counseling and Family Services: Eugene and Springfield offices are still open. Most therapists are doing telehealth, and they are still taking new clients. Call (541) 762-1971 with questions or visit https://wp.options.org/home/statement-from-options/
  • SASS Crisis Services Center: Drop-In, Support Groups, In-Person Counseling Suspended. Staff will connect with clients individually to arrange phone conferences for all meetings that are currently scheduled or will make other individual arrangements as needed. Crisis hotline support 24/7 is still available at 541-484-9791 / 844-404-7700.
  • Senior and Disability Services 541-682-3353 Eugene office is limited to 10-2 M-F. The Cottage Grove and Oakridge offices are closed. If possible, please call and leave a message and staff will return the calls. Please apply online for services, https://apps.state.or.us/onlineApplication/
  • Serenity Lane: New virtual addiction treatment program for mental health, Intensive Outpatient, Level I and DUII programs to patients wherever they are. Open and admitting patients to detox and residential care at Coburg Campus. Please contact 541-687-1110 with any questions, requests or concerns.
  • Siuslaw Outreach Services, Florence: 12th Street location is open for drop-ins Monday – Thursday 10:00 am – 3:30 pm. Fridays are by appointment. For more information or to schedule an appointment call 541.997.2816 https://florencesos.org/
  • SOS Crisis Line, Florence: 541-997-44344 If you are in a domestic violence situation, sexual assault or trafficking, please call.
  • South Lane Mental Health: Conducting tele-medicine (phone and video conferencing) as well as maintaining a crisis line. Our services include medication assessment, management and monitoring; individual, family, and child counseling; 24/7 crisis response; supported housing and independent living services; substance use recovery program; and, individual employment placement and support. Can be reached at: 541-942-3939, Address: 1345 Birch Ave., Cottage Grove, OR 97424, Website:  www.slmh.org
  • White Bird CAHOOTS: CAHOOTS continues to operate 24/7 at this time, if you are in Eugene please call (541) 682-5111, for those in Springfield please call (541) 726-3714. We are sealing the van compartment to protect patients using transportation services. Staff will be wearing extra masks and coverings to keep themselves healthy so they can keep working.
  • White Bird Chrysalis Behavioral Health Outpatient Services: To apply, you can complete this secure online form or you can download PDF to print and fax, mail or upload online. If you require assistance in completing the form, please call the front office at (541) 683-1641 to schedule a time with a Peer Support Specialist who will help you.
  • White Bird Counseling: Not taking new patients unless for end-of-life counseling. https://whitebirdclinic.org/services/counseling/
  • White Bird Crisis Services: Walk-in crisis services at 990 W. 7th Ave are currently unavailable. 24/7 crisis phone services will still be available to the community at 541-687-4000 / 1-800-422-7558
  • White Bird Dental Clinic: Posting updates to Facebook Page. Patients with dental emergencies must now call 541-344-8302 to be triaged for care.  After the triage call they may be given an appointment at the dental clinic.  Patients will be asked to wear a mask at all times while in the clinic. OHP will cover the cost of the tele dentistry and dental visit.​​
  • White Bird Medical Clinic: Operating with reduced staffing, working on implementing Telehealth protocols, unable to do any COVID-19 testing due to supply issues. Still scheduling appointments, not taking walk-ins.
  • Willamette Family continues to take precautionary action in mitigating the risk of exposure to COVID-19. They are still accepting individuals through referrals and phone appointments at the Rapid Access Center, and their Outpatient and Day Treatment facilities are making the transition to offer treatment services through telehealth. Please call 541-762-4300 if you are seeking treatment.
  • Womenspace is hosting a 24/7 chat function for survivors to use if being on the phone is too dangerous. The chat line – like their crisis line – is anonymous and connects the user to an advocate. It can be found at https://www.womenspaceinc.org/ and you can access it by clicking the “Chat Now” button in the top right corner. 24 Hour Crisis and Support Line – 541-485-6513 (800-281-2800) Spanish and English-speaking advocates are available day and night. They are providing safety planning, emergency services, mobile advocacy, telecommunication options, counseling services, legal advocacy, financial assistance, referrals and access to other resources. Advocates, including their DHS co-located advocates, continue to accept referrals and calls from partner agencies.

Resource Sharing

  • Lane County Mutual Aid Network – COVID19 Response: Public Facebook group for sharing and organizing community resources in response to COVID-19 in Lane County and surrounding areas. The goal of this group is to organize the local community on the grassroots level to ensure vulnerable community members have access to food, housing, healthcare, and other necessities. It is also for the redistribution of resources in the case that stockpiling prevents people from accessing basics.
    • If you need groceries/supplies delivered please fill out this form. https://lanemutualaid.org/request
      use este formulario si usted necesita comida e otros suministros entregados a su puerta.
      Request form in Spanish: https://forms.gle/WnePDQEWtG3DsWf49
      Request Line: (541) 321-8749
  • United Way: To help address some immediate needs of local nonprofits during this pandemic, United Way of Lane County is actively collecting and sharing information with the community at https://www.volunteeruwlane.org/covid19volunteer 

Shelter/Housing

For emergency shelter options tonight, visit https://bit.ly/eugshelter and click on the program name to access an estimated update of available beds. Always call the number listed for confirmation as information may change rapidly.

  • COVID-19 Emergency Shelter:
    • Occupy Medical at the Lane County Alternate Care Center for COVID-19 receives referrals from Lane County Public Health. Contact 541-682-4041 for assistance.
  • Emergency Shelter Adults Over 18:
    • Dusk to Dawn: Contact the Eugene Service Station at 450 Hwy 99N, Eugene; 541-461-8688 for Dusk to Dawn, overnight shelter in heated, military-style tents and the Overnight Parking Program for individuals living in cars or RV’s. Click here for an estimated list of available beds.
    • Eugene Mission: Short-term Rescue Shelter, Life Change and R3 Academy. Operating at reduced capacity due to social distancing requirements and temporarily closed to new guests. Click here for an estimated list of available beds.
    • Microshelter Program: Contact Community Supported Shelters for legal, designated places for people who are without a conventional form of housing.
    • Temporary Shelter: Lane County is NOW ACCEPTING REFERRALS, apply here​:​
      • St. Vincent de Paul: Motel-Based Emergency Shelter at University Inn (45 beds)
      • ShelterCare: Hwy 99 Temporary Emergency Shelter (10 beds)
      • Carry It Forward: Garden SPOT Expansion (coming January 2021)
  • Emergency Shelter Families with Children:
    • When the Egan Warming Centers open for adults, Catholic Community Services pays for motel rooms for homeless families with children who would otherwise be sleeping in their vehicle or some other place without adequate heat.
    • First Place Family Center is open under normal operating hours: 8-5PM, 7 days a week with strict social distancing guidelines. Housed families will be able to pick up mail, hygiene products, diapers, and other critical items. Literally homeless families (in shelter, cars, or on streets), are able to use showers, laundry, preschool (starting 6/24, with enrollment restrictions), and meals. Children will need to be present for families to use the center. Only 4-5 families will be allowed a time, depending on the services being used. FPFC Night Shelter program has openings for families needing emergency shelter. To enroll, families must visit FPFC first. For more information, contact (541) 342-7728 or visit https://www.svdp.us/what-we-do/homeless-services/first-place-family-center/
  • Emergency Shelter Youth:
    • Looking Glass Community Service
      • Station 7 Program: Emergency shelter, family reconciliation, wraparound supports, and 24-hour help hotline are provided for homeless youth, ages 11-17. Project Safe Place offers youth safe locations to go when they feel afraid or have run away from home. Our Rural Program offers basic needs, case management, shelter, education, counseling, and other services to youth, ages 11-17, who live in rural areas of South Lane County.
      • New Roads Program: Transitional and independent living services are provided for homeless youth, ages 16-21. The drop-in center offers youth food, clothing, showers, and other basic needs such as internet and job search materials. Street outreach offers homeless youth information and referrals, advocacy, and support. Counseling services are also available. Education is offered through New Roads School for homeless youth.
      • Pathways Girls Program: Residential mental health, alcohol and drug treatment is provided for female juvenile offenders, ages 12-18. This program combines therapy with 24-hour supervised group living in order for youth to learn new skills and behaviors appropriate to the recovery process and their individual treatment plans.
      • Pathways Boys Program: Residential and continuing care, drug and alcohol treatment is provided for male juvenile offenders, ages 12-18. This program combines therapy with 24-hour supervised group living in order for youth to learn new skills and behaviors appropriate to the recovery process and their individual treatment plans.
      • Parole Revocation Diversion Program: Residential services are provided for juvenile offenders between the ages of 12-25. The program provides skill-based groups, individual therapy, and individual counseling with 24-hour supervision from residential counselors. This shorter term stay prepares youth to move on to longer term treatment facilities, independent living, or back into the community.
      • Stepping Stone Program: Residential treatment program for boys ages 12 to 18 who demonstrate a persistent pattern of criminal behavior. Stepping Stone clients typically have a history of family conflict, problems with delinquency, substance abuse, and poor school performance.
  • Home Sharing
  • Housing Resources from the Public Housing Authority
  • Sheltercare: See https://www.sheltercare.org/ for the latest update.
  • Sponsors: Sponsors provides transitional housing and services to folks reentering Lane County from jail or prison. Transitional housing is provided for program participants to acquire employment, schooling or disability benefits, save money and move into permanent housing. Learn more…
  • St. Vincent de Paul SVdP
  • Warming Centers: The Egan Warming Center is a coalition of community members representing service providers, nonprofits, faith and social activists communities and local government who ensure that homeless people in Lane County have a place to sleep indoors when temperatures drop below 30 degrees or below between November 15th and March 31st.

Transportation

Youth

  • 15th Night: Will be continuing to offer support and resources for unhoused youth and those working with them via phone and text at (541)246-4046.
  • First Place Family Center: First Place Family Center is open under normal operating hours: 8-5PM, 7 days a week with strict social distancing guidelines. Housed families will be able to pick up mail, hygiene products, diapers, and other critical items. Literally homeless families (in shelter, cars, or on streets), are able to use showers, laundry, preschool (starting 6/24, with enrollment restrictions), and meals. Children will need to be present for families to use the center. Only 4-5 families will be allowed a time, depending on the services being used. FPFC Night Shelter program has openings for families needing emergency shelter. To enroll, families must visit FPFC first. For more information, contact (541) 342-7728 or visit https://www.svdp.us/what-we-do/homeless-services/first-place-family-center/
  • Head Start: Head Start starts with at home learning for September.  Returning families will need to complete an orientation before at home learning starts. Visit www.hsolc.org and click on the ‘Enroll’ tab to enroll.
  • Hosea Youth Services: The Resource Service Center will be open from 1 to 6:30 pm for essential needs only (showers, laundry, etc). Dinner will be to-go boxes, and will be served at 5pm
  • LaneKids website: Resources for families including information about food sites, educational and recreational activities being offered in different formats, physical and mental health resources, and other community services available.
  • Looking Glass: Station 7 and New Roads have not yet altered either of our hours or services. Station 7 remains open 24/7 with shelter and basic needs services and New Roads is open Monday-Friday 8:30 am to 4:45 pm with showers, laundry, meals, hygiene, phone and computer access and case management.
  • New Roads: We are limiting New Roads access. We will remain open our regular hours 8:30 am to 4:45 pm Monday through Friday but we will be handing out to go meals and to go hygiene items through our door; only allowing one youth in at a time for shower and laundry access. Youth can either just show up and knock on our window or call ahead to schedule a time for shower/laundry.
  • Parenting through COVID19: Resources available at https://parentingnow.org/parents/parenting-through-covid-19/
  • Station 7 – Looking Glass: Services remain unchanged aside from requiring youth to have their temperature taken at access and thoroughly wash their hands. Youth who show up with symptoms of Covid-19 need to be assessed by a medical professional prior to being allowed shelter access. Capacity is 8 youth per night. Asking that youth accessing shelter remain in the program for 24 hours a day.
  • The Child Center: Programs are open, working to faciliate telehealth appointments for therapeutic services as much as possible.
  • White Bird HOOTS (Helping Out Our Teens in Schools): Offering mental health support by phone for students, families, and staff of high schools in the 4J, Springfield, Bethel, Oakridge and South Lane school districts. The phone line is staffed by crisis counselors who normally work the HOOTS school clinics, or work on CAHOOTS. The phone line is accessible from 9:00 AM to 4:00 PM Monday through Friday. Video support is available from 11:00 AM to 2:00 PM on weekdays and is accessed by emailing hoots@whitebirdclinic.org with your name and preferred time. We are able to provide short term counseling and mental health support, resource referrals and OHP sign up.
    • For students, families and staff of 4J, Eugene Charter and Bethel High Schools please call (541) 246-2342.
    • For students, families and staff of Springfield, Oakridge and South Lane High Schools please call (541) 246-2332.
  • Women Infant Children (WIC): Still accepting new enrollments.  Appointments are conducted over the phone. If clients have questions about their benefits, encourage them to call (541) 682-4202.
  • Youth ERA: “Virtual Drops” every weekday from 3:00 PM – 6:00 PM on Discord. One-on-ones via phone/text, through video chat, and over their various YE-issued social media accounts including Instagram, TikTok, and Facebook. Peer Support on Twitch, Suicide Prevention and Crisis Response https://www.youthera.org/

The Help Book

White Bird Clinic has published a human services resource guide called the “Help Book” since the 1980’s. It contains a comprehensive listing of resources of people seeking health and housing resources, financial assistance, shelter, food pantries and meal sites, and help to meet other basic needs. It helps people navigate the system.

This year, the publication has been updated and printed as booklets. We are able to distribute them free of charge thanks to contributions from Lane County Health and Human Services, the City of Eugene, Sponsors, Community Supported Shelter, HIV Alliance, and Eugene Mennonite Church.

Community Resilience Toolkits

Are you looking for a PDF of our Little Help Book? Download it here (630 KB)