COVID-19 Community Resources | White Bird Clinic

Lane County’s Non-emergency COVID-19 Call Center: 541-682-1380 (8am to 5pm)
White Bird Clinic’s Crisis Hotline: 541-687-4000 (Open 24/7 daily)

Community Resources (también en español)

Last Updated Thursday, May 28, 2020

Below we’re sharing updated info on the status of community resources in operation during the COVID-19 crisis. This is changing daily, as folks modify their hours and services to prevent the spread of the virus. Please send updates to info@whitebirdclinic.org. We are in this together. 🕊 ❤️

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Table of Contents

Basic Needs

  • Carry it Forward Lane County: Helps those experiencing homelessness with basic needs and laundry.  Those in need or those working with a specific person in need can request help on their website at https://www.carryitforward.net/contact-cif
  • Catholic Community Services of Lane County, Inc. (CCS): Catholic Community Services offices are closed except for food box distribution at 9am Monday, Wednesday and Fridays at both Springfield and Eugene locations.  They will continue to receive requests by phone at 541-345-3628. Visit https://www.ccslc.org/ for program hours and information.
  • Community Court is moved to the Municipal Court building at 1102 Lincoln St. No service providers will be available for drop-in services. At this time, the court is only seeing individuals for their first appearance. 541-682-5400.
  • Department of Human Services: Oregonians who have been laid off or are working reduced work hours may become eligible for Supplemental Nutrition Assistance Program (SNAP). You can apply or reapply online or call 1-855-626-2050 if you need assistance filling out the application (8:00 AM to 5:00 PM). SNAP allows online grocery purchasing from Walmart and Amazon. DHS is keeping local offices open during this pandemic to serve people who do not have access to the Internet. They are doing phone intakes and people can submit any documents that may be needed via email or mail as well. Download flyer.
  • First Christian Church: Closing all services through April 14. Updates will be posted here.
  • First Place Family Center (FPFC), located at 1995 Amazon Parkway, will still remain open for literally homeless or extremely vulnerable families 7 days a week. Hours have been reduced to 10am – 3pm. Services at the FPFC will be restricted to picking up critical supplies such as food, diapers, toiletries and other hygiene products. Entrance into the FPFC facility will be limited to one family at a time for use of bathrooms, laundry, and showers only. Families who have questions about services at FPFC should still call 541-342-7728.
  • Handwashing Stations and Bathrooms: The City of Eugene has created a map of available public handwashing stations. They have installed handwashing stations around the city near bus stops, the downtown public library and parks and near homeless service sites such as the Eugene Mission. Willamalane has installed handwashing stations in Springfield. A map of the parks and more information can be found at Willamalane.org/Parks. See also Basic Sanitation and Hygiene, Outreach and Services Access
  • Internet and Online Services
  • Junction City Local Aid: 541-998-3992 No clothing shopping, but clothing items can be requested.  Hotline for high risk people for delivery, 541-952-2323.
  • Lindholm Center aka Eugene Service Station: Atkinson Food Room, Laundry, showers, and meals still available with limited capacity. Vouchers and home visits have been suspended until further notice. 450 Highway 99 North Eugene, OR 97402, Phone: (541) 461-8688, Nearby LTD bus lines: 40, 41, 43, 95 Visit their COVID-19 updates and information page for more information.
  • Post office— Open as usual, they ask for people to remain 6 feet away from each other
  • Public Phone or Internet Acces: 
    • DHS (Chad Drive) has one open computer for clients to use; wait times are often very long.
    • HIV Alliance has placed a phone outside their building for clients to use during office hours.
    • Free wifi internet is available in the Siuslaw Public Library parking lots in Florence and Mapleton. In Florence, look for wifi networks Library 1A, 2, or 3A; in Mapleton: mapletonlibrary.
  • Senior and Disability Services 541-682-3353 Eugene office is limited to 10-2 M-F. The Cottage Grove and Oakridge offices are closed. If possible, please call and leave a message and staff will return the calls.
  • Showers:  Community Supported Shelters will be offering their shower service Wednesday through Friday
  • Work/Employment:
  • Front Rooms/Distribution Center: New hours are 9am to 5pm with limited services. Sleeping pads, tents, sleeping bags will be available and staff are assisting with placements at city-sanctioned camping sites. People will not be allowed in or around the building except for accessing the following services; mail and messages, clothing, water access, and hand washing. Porta-potties will be available outside of the building.

Financial Assistance

Food

  • Bethel Food Pantry has surplus milk, bread, eggs, and yogurt for neighbors experiencing food security. They are distributing Sunday-Friday 4-7pm, Saturday 2-4pm. You can call 541-556-5051 for the location.
  • Bethesda Lutheran Church‘s food pantry will be open the 2nd and 4th Saturdays from 9:30-12pm. 541-688-9085
  • Burrito Brigade: Burrito Brigade has food boxes available M-F 4-7pm.  Go online to select a time to select and pick up food.  https://burritobrigade.org/eugene-food-box-pickup/
  • All Cafe 60 sites are providing to go meals instead of sit down meals, except:
    • Florence, which is closed except for Meals on Wheels.
    • River Road, which asks that seniors instead pick up meals at the Olive Plaza site at 1135 Olive St., Eugene.
  • Catholic Community Services will be distributing 100 premade food boxes from 9-12 on Monday, Wednesday, and Friday at both of their locations. They will be closed on Tuesday, Thursday, and Saturday.
  • Creswell Food Pantry: 541-246-9117 Pre-prepared boxes are given in the parking lot.  Thursdays 12-3pm.
  • Crossfire Hands of Hope: 942 28th St Springfield. (541) 686-5433 Drive thru hot breakfast– Sundays 8:30-10:30am ; Food boxes– Thursdays 12-4pm; Drive through dinner– Thursdays 6:30pm; Celebrate Recovery crisis line– 541-913-6303
  • Dining Room will work to stay in operation, 270 W 8th, Eugene. We will serve to-go meals M-Th at no cost between 12-3pm (or until food runs out) instead of seating guests inside.
  • The Eugene Faith Center will not be opening their food pantry until April.
  • Florence Food Share 541-997-9110 Only open M, F 9:30-1 and W 4-6. Drive up, call from your car to place an order and they will deliver a box to your car.
  • Food for Lane County: FOOD For Lane County continues to distribute food. Check https://foodforlanecounty.org/pantry-partner-agency-updates or call 541-343-2822 for real time upates to changes to pantry, meal, or produce site hours or days of operation. People who are unable to leave their homes for groceries can send a proxy to a pantry to pick up food on their behalf.  Please have proxy bring this form: https://foodforlanecounty.org/wp-content/uploads/2020/03/Intake-Form-English-and-Spanish-2019-merged-both-docs.pdf
  • Food Stamps: Oregonians can order groceries online on Amazon and Walmart using food stamps 
  • Free Lunch Fridays: White Bird in collaboration with the Mission, NAACP, and CALC will be distributing food to unhoused folks on Fridays between noon and 1pm. We’ll be set up in the front yard of CALC which is on Blair opposite New Day Bakery. Download Flyer.
  • Greenhill Humane Society has a food bank for pets. If you need financial support to feed your pet, 541-689-1503.
  • Junction City Local Aid: 541-998-3992 Food pantry open T,W 9-1 last Saturday of the month 10-12.
  • Lane County Student Meals: Lane County, Student Meals-COVID 19 (PDF File), last updated 3/3/20
  • Lane County Delivery or Curbside Pickup: The link leads to a Google Doc with grocery store delivery and curbside pick-up options here in our local community put together by Nancy’s Yogurt.
  • Little Free Pantries: Non-perishable food available in “Little Free Pantries” to local neighborhoods. Current locations:
    • Springfield
      • 440 9th Street, Springfield (between C and D st)
      • Corner of 49th/B st Springfield
      • 2400 D st Springfield
      • 205 N. 23rd(Hope Community)
    • Eugene
      • Corner of 36th and Mill Street, Eugene (Near Tugman park)
      • 2240 Cleveland Street, Eugene
      • 1695 Elkay st Eugene (N Park and Elkay)
      • 1965 Filmore st Eugene, Or (Near ATA Midde school)
      • 10th and Monroe Eugene (Monroe Park area)
      • On Wilkes Dr just past Scenic (1/3 mile from River rd)
      • Waite st near Pattison Eugene (Bethel area)
      • N. Grand about a block from Whit Head start
      • W. 25th/ Jackson
      • On Argon/Bryon near Spring Creek Elementary
      • On Hyacinth down the street from Irving Elementary
      • On W. 18th near Van Buren
      • The corner of 3rd/Blair
    • End of Dorsa in Junction City
  • Mapleton Food Share 541-268-1033 Open 2nd Thursday and 4th Saturday from 10-2.  People can still come in and shop, but they must take a number.  Once inside, the volunteers will collect the food the shoppers choose.
  • Meal sites and Meals on Wheels in Eugene will be dropping off frozen meals once a week, instead of daily deliveries.  For more information about the Senior Meals Program, please call 541-682-3353 or 1-800-441-4038.
  • Mobile Food Pantry – Eugene:  has moved to a drive-through format to keep people out of the rain and in their cars to avoid contact. Walk-up service is available for those with no car. Please drive to the Campbell Center parking lot at 155 High Street to check in and get your car in line. Food will be distributed 4:30 – 6:30 pm on Tuesdays in the alley of the Mim’s house at 3rd between High and Pearl. https://foodforlanecounty.org/event/free-food-for-low-income-community-members-2020-03-31/2020-04-07/

    -What to bring? No household documentation required. All food will be pre-bagged

    -What types of food? Shelf-stable dry goods, fresh produce, frozen meat, and yogurt

    -Who is eligible for food? Any household that is 300% of the Federal Poverty Level or lower. Need to bring food to a home-bound person? Use the intake form & permission slip found on the FFLC website.https://foodforlanecounty.org/wp-content/uploads/2020/03/2020-Annual-Intake-Form-English-and-Spanish-merged.pdf

  • Mobile Food Pantry – Springfield: In partnership with Willamalane, the Mobile Pantry will provide food for families and individuals at the Bob Keefer Center Sports Complex parking lot, located at 250 S 32nd St, Springfield on Thursdays from 4:30-6:30pm. This distribution will be a drive through format, please stay in your vehicle when you arrive. If you do not have a vehicle you can still access food. A second check in station will be set up for folks on foot or bike.

     -What to bring? No household documentation required. All food will be pre-bagged

     -What types of food? Shelf-stable dry goods, fresh produce, frozen meat, and yogurt

     -Who is eligible for food? Any household that is 300% of the Federal Poverty Level or lower.

    Need to bring food to a home-bound person? Use the intake form & permission slip found on the FFLC website.<https://foodforlanecounty.org/wp-content/uploads/2020/03/2020-Annual-Intake-Form-English-and-Spanish-merged.pdf>

  • NAACP will distribute food, including dry goods, produce and meat, on March 26 and 31 at the Historic Men’s House 330 High St., Eugene. Please bring a re-usable bag.
  • New Hope Baptist Church in Creswell 541-895-4436 Wednesday meal from 5-6 is to-go, delivered to cars.
  • Oakridge Food Pantry Still open at regular hours. 541-782-2192
  • Olive Plaza Dining Room and the Springfield Cafe 60 will serve to go meals only to those 60 and older at their regular hours.
  • Online: Oregonians can order groceries online on Amazon and Walmart using SNAP food stamps.
  • Snap Benefits: Having your work hours cut or eliminated? Worried about getting food on the table? You might qualify for SNAP. Just apply online: https://apps.state.or.us/onlineApplication/
  • South Lane Wheels in Cottage Grove is closed.
  • Triangle Food Box in Blachly will provide food boxes to households in Blachly on April 17 from 10-2.  No one will be able to enter the building, boxes will be prepared ahead of time and dropped off to vehicles.  541-925-3254
  • Veneta’s Downtown Farmers Market is offering expanded SNAP, Double Up Food Bucks, and our Produce 4 Kids programming to provide additional support to the community during this tough time.
  • Youth: Food for Lane County youth food-closure list is updated online at: https://foodforlanecounty.org/get-help/programs-for-children/and it is now bi-lingual in Spanish.

Health

  • Adolescent and Family Services is once again enrolling new families in our no cost drug and alcohol treatment program for teens, age 12-18. We are providing Telehealth D&A services. Call 541-284-7560. For more info: www.afsclinic.org
  • Centro Latino Americano: Front office closed.  Assisting families over the phone or email.  Providing telehealth for MH and D&A and gambling addiction services.  Accepting new patients.  Call main number 687-2667
  • For people who use drugs, people who engage in sex work and people vulnerable to structural violence
  • The Center for Community Counseling is open providing mental health counseling for low-income people in Lane County. In addition, we are also offering short term counseling for the general community. These services are provided by phone or videoconferencing. Please call 541-344-0620 for information.
  • Center for Family Development is providing remote mental health and substance use disorders services through telehealth and by telephone. CFD is open for referrals for children, adolescents, adults, and families. Please call 541-342-8437 to set up a video or phone appointment. For more information, please visit CFD’s website at: http://www.c-f-d.org
  • HIV Alliance: Continuing modified operations. Office is only open MThF from 10-2 Visit https://hivalliance.org/covid-19 for information. HIV 101 in Spanish! Visit https://hivalliance.org/educate/sp-vih-101-online/ to access this free resource.
    • Needle exchange locations and times:
      • HIV Alliance– RV outside of office Tues 1-3pm; F 1-5pm
      • 4th and Washington, Eugene– 6-7:30 MW
      • 18th and A St, Springfield– 6-7 Th
  • Hourglass Community Crisis Center: Now open from 11am to 11pm, but only accept new admissions up to 9:30pm. Can serve up to 8 individuals at a time to allow proper social distancing and for appropriate staff coverage. Still accept clients from all standard referral and access points. Hourglass staff will be screening all walk-in clients at entry. If a client answers ‘yes’ to any of the COVID-19 screening questions, they will not be admitted but staff will provide resource contact information and/or assistance contacting appropriate resources. NEW Hours of Operation (June 1st): 7am to 11:30pm, 7 days per week (new admissions will be accepted until 10pm).
  • OHP/Insurance Sign Up: White Bird is assisting folks with OHP applications via phone Mon – Fri 9 am to 5 pm. Clients can contact the department directly at 541-816-2793 during these times. We will also be supplying front rooms with consent forms and an instruction sheet for folks who don’t have access to a phone to call through to us.
  • NAMI Lane County: Online Support Groups. One-time registration is required for EACH group and attendance is on a first-come, first-serve basis so please login early! https://namilane.org/
  • Options Counseling and Family Services: Eugene and Springfield offices are still open. Most therapists are doing telehealth, and they are still taking new clients. Call (541) 762-1971 with questions or visit https://wp.options.org/home/statement-from-options/
  • SASS Crisis Services Center: Drop-In, Support Groups, In-Person Counseling Suspended. Staff will connect with clients individually to arrange phone conferences for all meetings that are currently scheduled or will make other individual arrangements as needed. Crisis hotline support 24/7 is still available at 541-484-9791 / 844-404-7700.
  • Senior and Disability Services 541-682-3353 Eugene office is limited to 10-2 M-F. The Cottage Grove and Oakridge offices are closed. If possible, please call and leave a message and staff will return the calls. Please apply online for services, https://apps.state.or.us/onlineApplication/
  • Serenity Lane: New virtual addiction treatment program for mental health, Intensive Outpatient, Level I and DUII programs to patients wherever they are. Open and admitting patients to detox and residential care at Coburg Campus. Please contact 541-687-1110 with any questions, requests or concerns.
  • Siuslaw Outreach Services, Florence: The drop in center is closed, please call for an appointment for emergency services. If you don’t have a phone, knock on the door M-Th 10-2 and they will try to help. If you are experiencing domestic or sexual violence, please call our crisis line at 541-997-4444. For all other services please call 541-997-2816, message us on Facebook, or email us at exec@florencesos.org to speak with an advocate and we will try to assist you as best we can.
  • SOS Crisis Line, Florence: 541-997-44344 If you are in a domestic violence situation, sexual assault or trafficking, please call.
  • South Lane Mental Health: Conducting tele-medicine (phone and video conferencing) as well as maintaining a crisis line. Our services include medication assessment, management and monitoring; individual, family, and child counseling; 24/7 crisis response; supported housing and independent living services; substance use recovery program; and, individual employment placement and support. Can be reached at: 541-942-3939, Address: 1345 Birch Ave., Cottage Grove, OR 97424, Website:  www.slmh.org
  • White Bird CAHOOTS: CAHOOTS continues to operate 24/7 at this time, if you are in Eugene please call (541) 682-5111, for those in Springfield please call (541) 726-3714. We are sealing the van compartment to protect patients using transportation services. Staff will be wearing extra masks and coverings to keep themselves healthy so they can keep working.
  • White Bird Chrysalis Behavioral Health Outpatient Services: Posting updates daily to Facebook Page. UPDATE 3/24 5PM: In order to help control this pandemic we are deciding to switch to remote contact through phones or video meetings only. Your case manager will contact you with details about UA’s, 1:1, groups. Future clients: Intakes will also be done remotely.  If you are currently scheduled to come in person, we will contact you about remote options.  If you need an intake packet, please call to have one emailed or mailed to you for now. Our office is closed for walk-ins until further notice.  We hope to see you again soon!
  • White Bird Counseling: Implementing telehealth options for clients.
  • White Bird Crisis Services: Walk-in crisis services at 990 W. 7th Ave are currently unavailable. 24/7 crisis phone services will still be available to the community at 541-687-4000 / 1-800-422-7558
  • White Bird Dental Clinic: Posting updates to Facebook Page. Patients with dental emergencies must now call 541-344-8302 to be triaged for care.  After the triage call they may be given an appointment at the dental clinic.  Patients will be asked to wear a mask at all times while in the clinic. OHP will cover the cost of the tele dentistry and dental visit.​​
  • White Bird Medical Clinic: Operating with reduced staffing, working on implementing Telehealth protocols, unable to do any COVID-19 testing due to supply issues. Still scheduling appointments, not taking walk-ins.
  • Willamette Family continues to take precautionary action in mitigating the risk of exposure to COVID-19. They are still accepting individuals through referrals and phone appointments at the Rapid Access Center, and their Outpatient and Day Treatment facilities are making the transition to offer treatment services through telehealth. Please call 541-762-4300 if you are seeking treatment.
  • Womenspace is hosting a 24/7 chat function for survivors to use if being on the phone is too dangerous. The chat line – like their crisis line – is anonymous and connects the user to an advocate. It can be found at https://www.womenspaceinc.org/ and you can access it by clicking the “Chat Now” button in the top right corner. 24 Hour Crisis and Support Line – 541-485-6513 (800-281-2800) Spanish and English-speaking advocates are available day and night. They are providing safety planning, emergency services, mobile advocacy, telecommunication options, counseling services, legal advocacy, financial assistance, referrals and access to other resources. Advocates, including their DHS co-located advocates, continue to accept referrals and calls from partner agencies.

Resource Sharing

  • Lane County Mutual Aid Network – COVID19 Response: Public Facebook group for sharing and organizing community resources in response to COVID-19 in Lane County and surrounding areas. The goal of this group is to organize the local community on the grassroots level to ensure vulnerable community members have access to food, housing, healthcare, and other necessities. It is also for the redistribution of resources in the case that stockpiling prevents people from accessing basics. You can also post requests for aid/support here.
  • Southeast Neighbors Recovers: Residents can request help or sign up to donate and volunteer at https://southeasteugene.recovers.org/. This neighborhood-based pilot project is designed to match neighbors’ needs and resources, organized by the Eugene, OR neighborhood Preparedness Committee, David Monk, chair.
  • United Way: To help address some immediate needs of local nonprofits during this pandemic, United Way of Lane County is actively collecting and sharing information with the community about nonprofits seeking volunteers at https://www.volunteeruwlane.org/covid19volunteer 
  • Whiteaker Mutual Aid Network: Their site at https://eugene.recovers.org provides COVID-19 preparedness & recovery for Whiteaker residents. Neighbors can request help or sign up to donate and volunteer. Organizations can help by clicking “I Represent a Local Organization” at the upper-right.

Rent/Utilities

  • Centurylink: For the next 60 days, we’ve committed to waive late fees and to not terminate a residential or small business customer’s service due to financial circumstances associated with COVID-19. We are also suspending data usage limits for consumer customers during this time period due to COVID-19.
    https://news.centurylink.com/covid-19
  • Comcast Wireless Internet Essentials: free increased speeds and free 2 months for new customers https://www.internetessentials.com/covid19
  • EWEB is temporary suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. Starting April 1, our customer-owned utility will expand its EWEB Customer Care program to provide a $260 credit to any customer who loses a job. Affected customers can apply for this bill credit by submitting proof of unemployment benefits from the Oregon Employment Department. Unlike other assistance programs, the job loss benefit doesn’t include an income threshold.
  • EPUD – Eligible customers can receive up to $300 credited to their EPUD account. To apply, contact the agency nearest you: Springfield Catholic Community Services – 541-747-8349, Eugene Catholic Community Services – 541-345-3642, Cottage Grove Community Sharing – 541-942-6492
  • First Place Family Center will still be accepting and processing applications for the Homeless Prevention and Barrier Busters programs by appointment only Saturday thru Wednesdays 10am – 3pm. Interested families should still contact Kevin Douglas at kevin.douglas@svdp.us or 541-357-1734.
  • NW Natural: Will not disconnect customers who can’t make a payment due to impacts caused by the coronavirus. Customers will continue to receive bills and past-due notices. But NW Natural will not send a final shut-off notice and disconnect service.1-800-422-4012, Monday- Friday, 7:00 a.m. to 6:00 p.m.
    https://www.nwnatural.com/customerservice/coronavirus
  • Spectrum Wireless: Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
    https://corporate.charter.com/newsroom/charter-to-offer-free-access-to-spectrum-broadband-and-wifi-for-60-days-for-new-K12-and-college-student-households-and-more
  • SUB: Effective immediately, SUB is increasing our emergency payment fund for low-income customers, Project Share, by $49,000 to $87,000 to help our most vulnerable customers. Specially trained staff standing by to help customers who need extra time and flexibility in making payments. 541-746-8451. http://www.subutil.com/covid-19-update/

Shelter

Note from the City of Eugene: Staff including Eugene Police Department are committed to supporting people experiencing homelessness, including ensuring access to food and water, hygiene and sanitation resources, healthcare, and shelter. Many homeless people are trying to observe social distancing and have set up safer spaces for themselves. This is being accommodated as long as it can be done safely and doesn’t become a private property trespass, constitute criminal behavior, or pose a significant health and safety issue that out-weighs the need for the individuals to stay in that place. 

  • COVID-19 Emergency Shelters: In response to the Statewide “stay at home” Directive, Lane County has established two respite/shelters in Eugene at the Fairgrounds at 796 W 13th. The County is checking all arrivals for COVID-19 symptoms and segregating anyone displaying symptoms in the Wheeler Pavilion at the Fairgrounds and monitoring their health. Wheeler Pavilion will have Occupy Medical on site to support individuals with medical needs. The Exhibit Hall hosts 134 beds managed by St. Vincent de Paul. Carry it Forward is managing a 32-bed shelter in Springfield (Memorial Building, 765 A st). These respite shelters function to provide the unhoused with access to the facilities during the COVID-19 viral outbreak. Click here for more information.
  • ​COVID-19 Resource Site: White Bird Clinic at 341 E 12th Ave. is operating as a distribution site for people experiencing homelessness. Unhoused individuals can access resources, pick-up supplies, and learn about COVID-19 prevention and symptoms. Individuals who are already safely sheltering in place elsewhere are advised to stay where they are and access supplies through the distribution site or outreach teams.
  • Emergency Shelter Adults Over 18: Contact the Eugene Service Station at 450 Hwy 99N, Eugene; 541-461-8688 for Dusk to Dawn, overnight shelter in heated, military-style tents and the Overnight Parking Program for individuals living in cars or RV’s. Contact Community Supported Shelters for Safe Spot Communities – legal, designated places for people who are without a conventional form of housing.
  • Emergency Shelter Families with Children: All families currently being sheltered overnight through the Night Shelter program will remain sheltered throughout the night and day at the Annex shelter facility. The First Place Family Center (FPFC), located at 1995 Amazon Parkway, will still remain open for literally homeless or extremely vulnerable families 7 days a week. Hours have been reduced to 10am – 3pm.
    Services at the FPFC will be restricted to picking up critical supplies such as food, diapers, toiletries and other hygiene products. Entrance into the FPFC facility will be limited to one family at a time for use of bathrooms, laundry, and showers only. FPFC will still be accepting and processing applications for the Homeless Prevention and Barrier Busters programs by appointment only Saturday thru Wednesdays 10am – 3pm. Interested families should still contact Kevin Douglas at kevin.douglas@svdp.us or 541-357-1734. Families who have questions about services at FPFC should still call 541-342-7728.
  • Housing Resources: Compiled by the City of Eugene https://www.eugene-or.gov/4357/COVID-19-Housing-Resources
  • Mission: Due to changes necessitated by COVID-19, access to the Eugene Mission for services will be limited to residential guests only effective Monday, March 23, 2020. Residential guests will be encouraged to remain on campus 24/7. The Eugene Mission is pleased to announce that it will be commencing mobile delivery of essentials to its unhoused neighbors to the places where these individuals are located to the extent permitted by law and other conditions.
  • Sheltercare: See https://www.sheltercare.org/2020/03/sheltercare-covid-19-updates/ for the latest update.

Transportation

  • Local Bike Shops (list from InMotion): Our Eugene biking community is working hard to provide everyone with access to active transportation during our current crisis. Bike shops are considered to be essential businesses, and are taking measures to ensure the safety of their staff and customers. Repair services and bike sales have increased for some shops as a result of the quarantine. Leo Cruces, an employee at Klink Cycles, shared that many people are looking for tune-ups on their bikes in order to enjoy recreational rides or to get their families out of the house. Regardless, Cruces is “…happy to help people get outside and get where they need to go”. Make sure to factor in extra wait time and practice social distancing when you visit your local bike shop and it’s recommended to call before visiting a shop to make sure they are open and available. Below are updates from some local shops:
    • Arriving by Bike: Regular business hours, Doors are open to minimize surface touching, Every bike is cleaned and sanitized before service begins, Taking names and contact information so customers don’t have to wait in-store for their service to be completed, Inventory items may not be handled or touched by customers
    • Bicycle Way of Life: Limited hours: 11 am – 5 pm every day, Curbside pick-up is available for bikes being dropped off for service, Limited contact, social distancing, and sanitization are being prioritized
    • Bike Friday: Closed March 22nd-April 5th for employee safety
    • Hutch’s: Regular business hours, Happy to accommodate any requests for the purposes of safety, Practicing social distancing and disinfecting the store frequently
    • Klink Cycles: Hours: 10-6 Tuesday-Friday, 11-5 on Saturday, Not allowing customers in the shop for safety, providing service outside
    • REI Bike Shop: Temporarily closed
  • Department of Motor Vehicles— Under Governor Brown’s March 23 “Stay Home, Save Lives” Executive Order, all DMV offices are closed to the public for all types of transactions until April 28th or further notice. The DMV is encouraging everyone who can do so to submit transactions by mail or call in by phone. The Eugene DMV office will be open (along with 5 others in Oregon), by appointment only, for commercial driver knowledge testing and issuance of original and replacement commercial drivers licenses and commercial learners permits. The Eugene DMV is not providing any in person services.
  • LTD: Fare is now free to all passengers. Service changes: “Sunday-level of bus service on Saturdays and Sundays; and a modified Saturday-level of service Monday through Friday. Route 92 Lowell and Route 96 Coburg will have limited service on Monday through Friday. All changes are in effect until further notice.”
  • PeaceHealth Rides: Eugene’s bike share system is open and operating with a slightly reduced number of bikes, operational changes that keep staff safer, and cleaning procedures to help increase safety for users. Discounted Bike Rental for Oregon Trail Card Holders
  • RideSource: Will operate regular Sunday service Monday through Saturday for only essential trips. On Sundays, RideSource will operate a Sunday-level service for medically essential trips only.
  • South Lane Wheels in Cottage Grove is closed beginning today through April.
  • Team Vinis: If anyone needs someone to pick up groceries or medications for them, you can fill out the form at “Team Vinis” and they will arrange a free pick up.  Full repayment of items is required.

Youth

  • 15th Night: Will be continuing to offer support and resources for unhoused youth and those working with them via phone and text at (541)246-4046.
  • Child Care: Help for working families with low incomes to access child care and help providers stay in business during the state of emergency is available. Providers and parents/caretakers may contact the DHS Direct Pay Unit with questions Monday-Friday from 8:30 a.m. to 4:30 p.m. at 1-800-699-9074.
  • Child and Adolescent Crisis Response Team Update: They are no longer doing in person responses. Only de-escalation over the phone.
  • Early Childhood CARES classrooms and in person home visiting services are suspended at this time. All of their services will be provided remotely and will include options for phone, mail, email, paper/packet drop-offs or a virtual meeting platform (i.e., Zoom, Facetime or Skype) EC CARES April newsletter online at https://conta.cc/3a5ZEjC and Positive Behavior Group (4/22 5:30 p.m.) and Picky Eaters (4/18 & 5/2 10 a.m.) Parent Chats will be offered via Zoom! Flyers attached – preregistration required.
  • Food for Lane County youth food-closure list is updated online at: https://foodforlanecounty.org/get-help/programs-for-children/and it is now bi-lingual in Spanish.
  • First Place Family Center: All families currently being sheltered overnight through the Night Shelter program will remain sheltered throughout the night and day at the Annex shelter facility. The First Place Family Center (FPFC), located at 1995 Amazon Parkway, will still remain open for literally homeless or extremely vulnerable families 7 days a week. Hours have been reduced to 10am – 3pm.
    • Services at the FPFC will be restricted to picking up critical supplies such as food, diapers, toiletries and other hygiene products. Entrance into the FPFC facility will be limited to one family at a time for use of bathrooms, laundry, and showers only.
    • FPFC will still be accepting and processing applications for the Homeless Prevention and Barrier Busters programs by appointment only Saturday thru Wednesdays 10am – 3pm. Interested families should still contact Kevin Douglas at kevin.douglas@svdp.us or 541-357-1734.
    • Families who have questions about services at FPFC should still call 541-342-7728.
    • General donations to the SVdP are not being collected at FPFC at this time. The only donations being accepted at this time are masks, hand sanitizer, and temporal thermometers.
  • Head Start: All Head Start classrooms, including Early Head Start classrooms and home visiting services, will remain closed until April 28th, unless closure is extended or lifted before that date. All sites and offices are closed to the public and staff are working remotely. Head Start is still accepting applications for the current and upcoming school year, please visit www.hsolc.org and click on the ‘Enroll’ tab.
  • Hosea Youth Services: The Resource Service Center will be open from 1 to 6:30 pm for essential needs only (showers, laundry, etc). Dinner will be to-go boxes, and will be served at 5pm
  • Lane County Call Center: The County has set up a screening line for youth impacted by the recent deaths in our community. That number is (541) 520-1547 and is open M-F from 1:00pm to 4:30pm.
  • LaneKids website: Resources for families including information about food sites, educational and recreational activities being offered in different formats, physical and mental health resources, and other community services available.
  • Looking Glass: Station 7 and New Roads have not yet altered either of our hours or services. Station 7 remains open 24/7 with shelter and basic needs services and New Roads is open Monday-Friday 8:30 am to 4:45 pm with showers, laundry, meals, hygiene, phone and computer access and case management.
  • New Roads: We are limiting New Roads access. We will remain open our regular hours 8:30 am to 4:45 pm Monday through Friday but we will be handing out to go meals and to go hygiene items through our door; only allowing one youth in at a time for shower and laundry access. Youth can either just show up and knock on our window or call ahead to schedule a time for shower/laundry.
  • Parenting through COVID19: Resources available at https://parentingnow.org/parents/parenting-through-covid-19/
  • Street Feed and Street Outreach Alliance Project (SOAP) are going to start going out to primarily youth camps on the weekend, providing hot food and outreach (survival) supplies. If there is a camp in need of outreach supplies and or hot food please contact 541core@gmail.com  / www.coreeugene.org / IG: core.eugene  /  https://www.facebook.com/COREEugene/
  • Station 7 – Looking Glass: Services remain unchanged aside from requiring youth to have their temperature taken at access and thoroughly wash their hands. Youth who show up with symptoms of Covid-19 need to be assessed by a medical professional prior to being allowed shelter access. Capacity is 8 youth per night. Asking that youth accessing shelter remain in the program for 24 hours a day.
  • The Child Center: TCC is reconfiguring services with already available telehealth counseling, and will be re-opening Day Treatment programs soon. Read press release…
  • White Bird HOOTS (Helping Out Our Teens in Schools): In light of school closures due to COVID-19. HOOTS (Helping Out Our Teens in Schools) is offering mental health support by phone for students, families, and staff of high schools in the 4J, Springfield, Bethel, Oakridge and South Lane school districts. The phone line is staffed by crisis counselors who normally work the HOOTS school clinics, or work on CAHOOTS. The phone line is accessible from 9:00 AM to 4:00 PM Monday through Friday. Video support is available from 11:00 AM to 2:00 PM on weekdays and is accessed by emailing hoots@whitebirdclinic.org with your name and preferred time. We are able to provide short term counseling and mental health support, resource referrals and OHP sign up.
    • For students, families and staff of 4J, Eugene Charter and Bethel High Schools please call (541) 246-2342.
    • For students, families and staff of Springfield, Oakridge and South Lane High Schools please call (541) 246-2332.
  • Women Infant Children (WIC): Still accepting new enrollments.  Appointments are conducted over the phone.  All in-office WIC classes have been cancelled.  Feeding and breastfeeding specialists can be accessed on-line or over the phone.    **Please also note that there has been misinformation on social media about eWIC benefits and future issuances.  If clients have questions about their benefits, encourage them to call (541) 682-4202.
  • Youth ERA: “Virtual Drops” every weekday from 3:00 PM – 6:00 PM on Discord. One-on-ones via phone/text, through video chat, and over their various YE-issued social media accounts including Instagram, TikTok, and Facebook. Peer Support on Twitch, Suicide Prevention and Crisis Response https://www.youthera.org/

Closures:

  • Buckley Sobering Services are closed due to the coronavirus pandemic.
  • PeaceHealth Woodfield Station same-day clinic is closed.
  • All Eugene and Springfield Recreation Centers and Libraries are closed.
  • Uhlhorn Day Center is closed.
  • ElRod Center: All group activities at the ElRod Center are canceled or will be rescheduled until further notice. All individual and family therapy sessions will continue as scheduled.
  • Family Relief Nursery: All sites, Cottage Grove, Creswell and Drain will be closed to the public. Families in need of support can continue to call 541-942-4835 and dial extension 112 to leave a message in English or in Spanish and an outreach worker will return their call. General voicemail box is also being checked daily. To leave a message, call 541-343-9706.