Lane County’s Non-emergency COVID-19 Call Center: 541-682-1380 (8am to 5pm)
White Bird Clinic’s Crisis Hotline: 541-687-4000 (Open 24/7 daily)
Community Resources (también en español)
Last Updated Tuesday, September 1, 2020
Below we’re sharing what we know about the status of shared community resources. Alicia Jones from The Child Center is keeping in a shared google doc updated daily. Please send updates to firstname.lastname@example.org. We are in this together. ? ❤️
Table of Contents
- Financial Aid: Catholic Community Services offices are open 8am to 3pm at both Springfield and Eugene locations. Visit https://www.ccslc.org/ for information.
- Child Care:
- Government Benefits: The Benefit Finder is a questionnaire to find information on benefits you may be eligible to receive.
- Handwashing Stations and Bathrooms: The City of Eugene has created a map of available public handwashing stations. They have installed handwashing stations around the city near bus stops, the downtown public library and parks and near homeless service sites such as the Eugene Mission. Willamalane has installed handwashing stations in Springfield. A map of the parks and more information can be found at Willamalane.org/Parks. See also Basic Sanitation and Hygiene, Outreach and Services Access
- Housing: See affordable housing opportunities available at SVDP and Homes for Good
- Laundry: Carry it Forward Lane County helps those experiencing homelessness with basic needs and laundry. Those in need or those working with a specific person in need can request help on their website at https://www.carryitforward.net/contact-cif
- Phone and Online Services
- Assurance Wireless: Free phone and data to qualifying low income families
- AT&T hotspots are open to the public. To learn more about AT&T hotspots, visit the AT&T hotspot website.
- City of Eugene provides free public wireless Internet access at city facilities, community centers, and branch libraries that can be accessed outside of the buildings too.
- DHS (Chad Drive) has one open computer for clients to use; wait times are often very long.
- HIV Alliance has placed a phone outside their building for clients to use during office hours.
- Siuslaw Public Library parking lots in Florence and Mapleton. In Florence, look for wifi networks Library 1A, 2, or 3A; in Mapleton: mapletonlibrary
- Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity internet subscribers. To find an Xfinity WiFi hotspot, check the hotspot location map at wifi.xfinity.com or download the Xfinity WiFi hotspots app from the App Store or Google Play.
- Showers: Community Supported Shelters new site on West 11th is known as “Reboot Camp”, a place for those in need to take a shower, grab some fresh clothes, eat a warm meal, and even check in with a retired RN about any health concerns. Info at communitysupportedshelters.org
- Download PDF for Oregon Employment Department of COVID-19 Resources and Links
- Lane Workforce Partnership: Go to http://www.laneworkforce.org/ for workforce resource
- 4J School District: Summer Meal Program starting June 15, free student meals will be served at 6 schools: Arts & Technology Academy, Awbrey Park, ECCO, Holt, Howard and South Eugene High School. https://www.4j.lane.edu/nutrition/summermeals/
- Bethel Food Pantry has surplus milk, bread, eggs, and yogurt for neighbors experiencing food security. They are distributing Sunday-Friday 4-7pm, Saturday 2-4pm. You can call 541-556-5051 for the location.
- Bethesda Lutheran Church‘s food pantry will be open the 2nd and 4th Saturdays from 9:30-12pm. 541-688-9085
- Burrito Brigade: Burrito Brigade has food boxes available M-W 4-6pm. Go online to signup for an appointment to pick up food. burritobrigade.org/waste-to-taste/ They also stock more than 25 Little Free Pantrieswith food & personal hygiene items you can find a list of pantry locations at burritobrigade.org/pantries/. They have free burritos available every Saturday and Sunday afternoon you can contact them at email@example.com to get burritos.
- All Cafe 60 sites are providing to go meals instead of sit down meals, except:
- Florence, which is closed except for Meals on Wheels.
- River Road, which asks that seniors instead pick up meals at the Olive Plaza site at 1135 Olive St., Eugene.
- Catholic Community Services will be distributing 100 premade food boxes from 9-12 on Monday, Wednesday, and Friday at both of their locations. They will be closed on Tuesday, Thursday, and Saturday.
- Creswell Food Pantry: 541-246-9117 Pre-prepared boxes are given in the parking lot. Thursdays 12-3pm.
- Crossfire Hands of Hope: 942 28th St Springfield. (541) 686-5433 Drive thru hot breakfast– Sundays 8:30-10:30am ; Food boxes– Thursdays 12-4pm; Drive through dinner– Thursdays 6:30pm; Celebrate Recovery crisis line– 541-913-6303
- Florence Food Share 541-997-9110 Only open M, F 9:30-1 and W 4-6. Drive up, call from your car to place an order and they will deliver a box to your car.
- Food for Lane County: FOOD For Lane County continues to distribute food. Check https://foodforlanecounty.org/pantry-partner-agency-updates or call 541-343-2822 for real time upates to changes to pantry, meal, or produce site hours or days of operation. People who are unable to leave their homes for groceries can send a proxy to a pantry to pick up food on their behalf. Please have proxy bring this form: https://foodforlanecounty.org/wp-content/uploads/2020/03/Intake-Form-English-and-Spanish-2019-merged-both-docs.pdf
- Food Stamps: Oregonians can order groceries online on Amazon and Walmart using food stamps
- Greenhill Humane Society has a food bank for pets. If you need financial support to feed your pet, 541-689-1503.
- Junction City Local Aid: 541-998-3992 Food pantry open T,W 9-1 last Saturday of the month 10-12.
- Little Free Pantries: Non-perishable food available in “Little Free Pantries” to local neighborhoods. Current locations:
- 440 9th Street, Springfield (between C and D st)
- Corner of 49th/B st Springfield
- 2400 D st Springfield
- 205 N. 23rd(Hope Community)
- Corner of 36th and Mill Street, Eugene (Near Tugman park)
- 2240 Cleveland Street, Eugene
- 1695 Elkay st Eugene (N Park and Elkay)
- 1965 Filmore st Eugene, Or (Near ATA Midde school)
- 10th and Monroe Eugene (Monroe Park area)
- On Wilkes Dr just past Scenic (1/3 mile from River rd)
- Waite st near Pattison Eugene (Bethel area)
- N. Grand about a block from Whit Head start
- W. 25th/ Jackson
- On Argon/Bryon near Spring Creek Elementary
- On Hyacinth down the street from Irving Elementary
- On W. 18th near Van Buren
- The corner of 3rd/Blair
- End of Dorsa in Junction City
- Mapleton Food Share 541-268-1033 Open 2nd Thursday and 4th Saturday from 10-2. People can still come in and shop, but they must take a number. Once inside, the volunteers will collect the food the shoppers choose.
- Meal sites and Meals on Wheels in Eugene will be dropping off frozen meals once a week, instead of daily deliveries. For more information about the Senior Meals Program, please call 541-682-3353 or 1-800-441-4038.
- New Hope Baptist Church in Creswell 541-895-4436 Wednesday meal from 5-6 is to-go, delivered to cars.
- Oakridge Food Pantry Still open at regular hours. 541-782-2192
- Olive Plaza Dining Room and the Springfield Cafe 60 will serve to go meals only to those 60 and older at their regular hours.
- Online: Oregonians can order groceries online on Amazon and Walmart using SNAP food stamps.
- Snap Benefits: Having your work hours cut or eliminated? Worried about getting food on the table? You might qualify for SNAP. Just apply online: https://apps.state.or.us/onlineApplication/
- South Lane Wheels in Cottage Grove is closed.
- Veneta’s Downtown Farmers Market is offering expanded SNAP, Double Up Food Bucks, and our Produce 4 Kids programming to provide additional support to the community during this tough time.
- Adolescent and Family Services is once again enrolling new families in our no cost drug and alcohol treatment program for teens, age 12-18. Call 541-284-7560. For more info: www.afsclinic.org
- Centro Latino Americano: Doors are still closed but all of our services are being provided through phone or video calls. Staff is bilingual and multicultural and affirms the person’s culture effectively. centrolatinoamericano.org
- Social Service: OHP and SNAP enrollment
- Mental Health: One free emotional support session, Counseling we accept Trillium and Pacific Source Community Solutions or we have a sliding scale fee.
- Alcohol and Addictions: Addictions treatment we accept Trillium and Pacific Source Community Solutions or we have a sliding scale fee.
- Youth Mentoring: Online Services and support for youth.
- Census information and navigation services
- For people who use drugs, people who engage in sex work and people vulnerable to structural violence
- The Center for Community Counseling is open providing mental health counseling for low-income people in Lane County and short term counseling for the general community. These services are provided by phone or videoconferencing. Please call 541-344-0620 for information.
- Center for Family Development is providing remote mental health and substance use disorders services through telehealth and by telephone. CFD is open for referrals for children, adolescents, adults, and families. Please call 541-342-8437 to set up a video or phone appointment. http://www.c-f-d.org
- HIV Alliance: In-person HIV testing between the hours of 10:00am – 2:00pm, by appointment. Visit https://hivalliance.org/covid-19 for information. HIV 101 in Spanish! Visit https://hivalliance.org/educate/sp-vih-101-online/
- Needle exchange locations and times:
- HIV Alliance– RV outside of office Tues 1-3pm; F 1-5pm
- 4th and Washington, Eugene– 6-7:30 MW
- 18th and A St, Springfield– 6-7 Th
- Needle exchange locations and times:
- Hourglass Community Crisis Center: 24/7 operations have resumed as of 9/10/20
- OHP/Insurance Sign Up: White Bird is assisting folks with OHP applications via phone Mon – Fri 9 am to 5 pm. Clients can contact the department directly at 541-816-2793 during these times. We will also be supplying front rooms with consent forms and an instruction sheet for folks who don’t have access to a phone to call through to us.
- NAMI Lane County: Online Support Groups. One-time registration is required for EACH group and attendance is on a first-come, first-serve basis so please login early! https://namilane.org/
- Planned Parenthood Southwestern Oregon has stayed open everyday of COVID-19 providing essential healthcare and have all measures in place to keep folks safe! https://www.plannedparenthood.org/planned-parenthood-southwestern-oregon
- Options Counseling and Family Services: Eugene and Springfield offices are still open. Most therapists are doing telehealth, and they are still taking new clients. Call (541) 762-1971 with questions or visit https://wp.options.org/home/statement-from-options/
- SASS Crisis Services Center: Drop-In, Support Groups, In-Person Counseling Suspended. Staff will connect with clients individually to arrange phone conferences for all meetings that are currently scheduled or will make other individual arrangements as needed. Crisis hotline support 24/7 is still available at 541-484-9791 / 844-404-7700.
- Senior and Disability Services 541-682-3353 Eugene office is limited to 10-2 M-F. The Cottage Grove and Oakridge offices are closed. If possible, please call and leave a message and staff will return the calls. Please apply online for services, https://apps.state.or.us/onlineApplication/
- Serenity Lane: New virtual addiction treatment program for mental health, Intensive Outpatient, Level I and DUII programs to patients wherever they are. Open and admitting patients to detox and residential care at Coburg Campus. Please contact 541-687-1110 with any questions, requests or concerns.
- Siuslaw Outreach Services, Florence: 12th Street location is open for drop-ins Monday – Thursday 10:00 am – 3:30 pm. Fridays are by appointment. For more information or to schedule an appointment call 541.997.2816 https://florencesos.org/
- SOS Crisis Line, Florence: 541-997-44344 If you are in a domestic violence situation, sexual assault or trafficking, please call.
- South Lane Mental Health: Conducting tele-medicine (phone and video conferencing) as well as maintaining a crisis line. Our services include medication assessment, management and monitoring; individual, family, and child counseling; 24/7 crisis response; supported housing and independent living services; substance use recovery program; and, individual employment placement and support. Can be reached at: 541-942-3939, Address: 1345 Birch Ave., Cottage Grove, OR 97424, Website: www.slmh.org
- White Bird CAHOOTS: CAHOOTS continues to operate 24/7 at this time, if you are in Eugene please call (541) 682-5111, for those in Springfield please call (541) 726-3714. We are sealing the van compartment to protect patients using transportation services. Staff will be wearing extra masks and coverings to keep themselves healthy so they can keep working.
- White Bird Chrysalis Behavioral Health Outpatient Services: To apply, you can complete this secure online form or you can download PDF to print and fax, mail or upload online. If you require assistance in completing the form, please call the front office at (541) 683-1641 to schedule a time with a Peer Support Specialist who will help you.
- White Bird Counseling: Not taking new patients unless for end-of-life counseling. https://whitebirdclinic.org/services/counseling/
- White Bird Crisis Services: Walk-in crisis services at 990 W. 7th Ave are currently unavailable. 24/7 crisis phone services will still be available to the community at 541-687-4000 / 1-800-422-7558
- White Bird Dental Clinic: Posting updates to Facebook Page. Patients with dental emergencies must now call 541-344-8302 to be triaged for care. After the triage call they may be given an appointment at the dental clinic. Patients will be asked to wear a mask at all times while in the clinic. OHP will cover the cost of the tele dentistry and dental visit.
- White Bird Medical Clinic: Operating with reduced staffing, working on implementing Telehealth protocols, unable to do any COVID-19 testing due to supply issues. Still scheduling appointments, not taking walk-ins.
- Willamette Family continues to take precautionary action in mitigating the risk of exposure to COVID-19. They are still accepting individuals through referrals and phone appointments at the Rapid Access Center, and their Outpatient and Day Treatment facilities are making the transition to offer treatment services through telehealth. Please call 541-762-4300 if you are seeking treatment.
- Womenspace is hosting a 24/7 chat function for survivors to use if being on the phone is too dangerous. The chat line – like their crisis line – is anonymous and connects the user to an advocate. It can be found at https://www.womenspaceinc.org/ and you can access it by clicking the “Chat Now” button in the top right corner. 24 Hour Crisis and Support Line – 541-485-6513 (800-281-2800) Spanish and English-speaking advocates are available day and night. They are providing safety planning, emergency services, mobile advocacy, telecommunication options, counseling services, legal advocacy, financial assistance, referrals and access to other resources. Advocates, including their DHS co-located advocates, continue to accept referrals and calls from partner agencies.
- Lane County Mutual Aid Network – COVID19 Response: Public Facebook group for sharing and organizing community resources in response to COVID-19 in Lane County and surrounding areas. The goal of this group is to organize the local community on the grassroots level to ensure vulnerable community members have access to food, housing, healthcare, and other necessities. It is also for the redistribution of resources in the case that stockpiling prevents people from accessing basics.
- If you need groceries/supplies delivered please fill out this form. https://lanemutualaid.org/request
use este formulario si usted necesita comida e otros suministros entregados a su puerta.
Request form in Spanish: https://forms.gle/WnePDQEWtG3DsWf49
Request Line: (541) 321-8749
- If you need groceries/supplies delivered please fill out this form. https://lanemutualaid.org/request
- United Way: To help address some immediate needs of local nonprofits during this pandemic, United Way of Lane County is actively collecting and sharing information with the community about nonprofits seeking volunteers at https://www.volunteeruwlane.org/covid19volunteer
- Emergency Shelter Adults Over 18:
- Dusk to Dawn: Contact the Eugene Service Station at 450 Hwy 99N, Eugene; 541-461-8688 for Dusk to Dawn, overnight shelter in heated, military-style tents and the Overnight Parking Program for individuals living in cars or RV’s.
- Eugene Mission: Operating at reduced capacity due to social distancing requirements, visit https://www.eugenemission.org/
- Microshelter Program: Contact Community Supported Shelters for legal, designated places for people who are without a conventional form of housing.
- Emergency Shelter Families with Children:
- First Place Family Center is open under normal operating hours: 8-5PM, 7 days a week with strict social distancing guidelines. Housed families will be able to pick up mail, hygiene products, diapers, and other critical items. Literally homeless families (in shelter, cars, or on streets), are able to use showers, laundry, preschool (starting 6/24, with enrollment restrictions), and meals. Children will need to be present for families to use the center. Only 4-5 families will be allowed a time, depending on the services being used. FPFC Night Shelter program has openings for families needing emergency shelter. To enroll, families must visit FPFC first. For more information, contact (541) 342-7728 or visit https://www.svdp.us/what-we-do/homeless-services/first-place-family-center/
- Housing Resources: Compiled by the City of Eugene https://www.eugene-or.gov/4357/COVID-19-Housing-Resources
- Sheltercare: Serving existing clients. See https://www.sheltercare.org/ for the latest update.
- LTD and EMX: FREE fare, FACEMASKS REQUIRED covering nose and mouth. Special Service Mon-Sat, No Service On Sunday, Current Detours: https://www.ltd.org/service-alerts/ Special Schedules/Routes: https://www.ltd.org/downloadable-route-schedules/
- PeaceHealth Rides: Eugene’s bike share system is open and operating with a slightly reduced number of bikes, operational changes that keep staff safer, and cleaning procedures to help increase safety for users. Discounted Bike Rental for Oregon Trail Card Holders
- RideSource: https://www.ltd.org/ridesource/ 541-682-5566, toll free at 1-877-800-9899 RideSource, will operate regular Sunday service Monday through Saturday for only essential trips. On Sundays, RideSource will operate a Sunday-level service for medically essential trips only.
- South Lane Wheels in Cottage Grove: All passengers are required to wear a face mask. http://southlanetransit.com/
- 15th Night: Will be continuing to offer support and resources for unhoused youth and those working with them via phone and text at (541)246-4046.
- First Place Family Center: First Place Family Center is open under normal operating hours: 8-5PM, 7 days a week with strict social distancing guidelines. Housed families will be able to pick up mail, hygiene products, diapers, and other critical items. Literally homeless families (in shelter, cars, or on streets), are able to use showers, laundry, preschool (starting 6/24, with enrollment restrictions), and meals. Children will need to be present for families to use the center. Only 4-5 families will be allowed a time, depending on the services being used. FPFC Night Shelter program has openings for families needing emergency shelter. To enroll, families must visit FPFC first. For more information, contact (541) 342-7728 or visit https://www.svdp.us/what-we-do/homeless-services/first-place-family-center/
- Head Start: Head Start starts with at home learning for September. Returning families will need to complete an orientation before at home learning starts. Visit www.hsolc.org and click on the ‘Enroll’ tab to enroll.
- Hosea Youth Services: The Resource Service Center will be open from 1 to 6:30 pm for essential needs only (showers, laundry, etc). Dinner will be to-go boxes, and will be served at 5pm
- LaneKids website: Resources for families including information about food sites, educational and recreational activities being offered in different formats, physical and mental health resources, and other community services available.
- Looking Glass: Station 7 and New Roads have not yet altered either of our hours or services. Station 7 remains open 24/7 with shelter and basic needs services and New Roads is open Monday-Friday 8:30 am to 4:45 pm with showers, laundry, meals, hygiene, phone and computer access and case management.
- New Roads: We are limiting New Roads access. We will remain open our regular hours 8:30 am to 4:45 pm Monday through Friday but we will be handing out to go meals and to go hygiene items through our door; only allowing one youth in at a time for shower and laundry access. Youth can either just show up and knock on our window or call ahead to schedule a time for shower/laundry.
- Parenting through COVID19: Resources available at https://parentingnow.org/parents/parenting-through-covid-19/
- Station 7 – Looking Glass: Services remain unchanged aside from requiring youth to have their temperature taken at access and thoroughly wash their hands. Youth who show up with symptoms of Covid-19 need to be assessed by a medical professional prior to being allowed shelter access. Capacity is 8 youth per night. Asking that youth accessing shelter remain in the program for 24 hours a day.
- The Child Center: Programs are open, working to faciliate telehealth appointments for therapeutic services as much as possible.
- White Bird HOOTS (Helping Out Our Teens in Schools): Offering mental health support by phone for students, families, and staff of high schools in the 4J, Springfield, Bethel, Oakridge and South Lane school districts. The phone line is staffed by crisis counselors who normally work the HOOTS school clinics, or work on CAHOOTS. The phone line is accessible from 9:00 AM to 4:00 PM Monday through Friday. Video support is available from 11:00 AM to 2:00 PM on weekdays and is accessed by emailing firstname.lastname@example.org with your name and preferred time. We are able to provide short term counseling and mental health support, resource referrals and OHP sign up.
- For students, families and staff of 4J, Eugene Charter and Bethel High Schools please call (541) 246-2342.
- For students, families and staff of Springfield, Oakridge and South Lane High Schools please call (541) 246-2332.
- Women Infant Children (WIC): Still accepting new enrollments. Appointments are conducted over the phone. If clients have questions about their benefits, encourage them to call (541) 682-4202.
- Youth ERA: “Virtual Drops” every weekday from 3:00 PM – 6:00 PM on Discord. One-on-ones via phone/text, through video chat, and over their various YE-issued social media accounts including Instagram, TikTok, and Facebook. Peer Support on Twitch, Suicide Prevention and Crisis Response https://www.youthera.org/