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Health Center Administrator

The aim of this position is to provide leadership and direction to improve existing systems and resources at the medical clinic and other health center programs at White Bird Clinic; to represent the FQHC in the local professional and planning communities; to develop closer coordination between the Medical Clinic and other White Bird FQHC programs; and to seek additional backing in order to sustain and expand White Bird’s capacity to deliver medical services to underserved populations in our community.

Responsibilities:

  • Health Center Management and Coordination- Coordinate ongoing functions required for White Bird Clinic to maintain the Federally Qualified Health Center and in compliance with our grants and accepted physical and behavioral health practices.
  • Strategic Planning – Oversee FQHC development and future planning with focus on the Medical Clinic.
  • Project Compliance and Reporting Management – Project Management (PM) and train others in PM skills for complex projects at Medical and other FQHC funded programs (i.e.: PCPCH Recognition, Meaningful Use Certification, etc.)
  • Finance – Track and predict Program financial status, including P&L and balance sheet.
    Work with program staff and agency administrative groups and individuals to maximize efficiency of program resources.
  • Grant Applications – Grants: Research opportunities, write proposals, review Admin drafts, and make sure Program is in compliance with requirements.
  • Revenue Generation – Provide oversight and direction of revenue streams, insurance billing, and maintenance of EPM patient records.
  • QI Oversight – Medical Program’s Quality Assurance Officer (PCPCH). Providing oversight, and prioritization of quality initiatives for the Medical Program. Support FQHC programs in QAQI efforts.
  • FQHC: Keep up to date on requirements for maintaining White Bird Clinic’s FQHC status.
  • White Bird Collective – Liaison with other White Bird Programs.
  • Local Politics – Represent the Program and the Clinic in CCO/Coordinated Care Meetings both in the Clinic and in the Community.
  • HIPAA – Medical Program HIPAA Security Officer (MU)
  • FQHC Management – Coordinate Medical Administrative meeting and FQHC related meetings to steer program development and population-based healthcare management (PCPCH)

Requirements:

  1. Five (5) years of experience in progressively more responsible human service, FQHC, or medical administrative positions.
  2. Three (3) years of experience in a primary care medical care clinic.
  3. Extensive knowledge of Federally Qualified Health Center management
  4. Working knowledge of PCPCH, Meaningful Use, Population Based Healthcare, PDSA Quality Assurance Framework, and Metrics based management techniques.
  5. Extensive knowledge of EHR/EPM systems.
  6. Strong project management, attention to detail, written and oral communication skills
  7. Proven leadership and relationship management skills
  8. Ability to work independently and to a deadline
  9. Patience, intelligence, communication skills and a sense of humor
  10. Complete new employee orientation employee must complete NBT orientation.

Preferred:

  1. Experience in working in a consensus environment
  2. Bi-lingual English and Spanish

This position is being hired for 40 hours a week at $30.00/hr to $40.00/hr DOE and will report to the Medical Director and Clinic Coordinators. Six-month probation period.

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Chrysalis Behavioral Health Substance Use Treatment Counselor

QUALIFICATIONS:

  • Two (2) years experience in drug-abuse treatment and CADC (or the ability and willingness to obtain same within 12 months of beginning employment)
  • Competence in drug abuse treatment, including evaluation skills and individual, family, and group counseling expertise.
  • Individuals who are recovering from drug abuse, drug dependence, or alcoholism must have continuous sobriety for the past two years.

PREFERRED:

  • Has CADC I or above
  • Knowledge of Opiate addiction and treatment methodologies
  • Bilingual in English and Spanish
  • Experience in working in a consensus environment
  • Experience working with Electronic Health Records
  • Ability to work late afternoon, evenings, and/or Saturdays
  • Experience with online platforms to provide treatment and attend meetings

RESPONSIBILITIES:

  • Perform admission interviews, including necessary histories and referrals.
  • Determine eligibility, evaluate clients, perform case management and develop treatment plans.
  • Serve as primary counselor to several clients, proportionate to hours worked, possibly including couples and family counseling.
  • Participate in staff meetings and required clinic meetings and activities.  Complete required training.
  • Conduct urine surveillance activities, and if necessary, do the paperwork associated with the collected samples.
  • Assist in general office duties to back up the office staff as needed.
  • Participate in education and training for the staff and the public
  • Help organize and lead counseling groups and support groups.
  • Provide outreach to sites within the community, as requested.
  • Reports to the Program Coordinator

Must be able to successfully pass a criminal background check prior to work start date

6-month probation period

This job and its training will be a mixture of in office and online until we move fully back to in person business

Hours per week:  40; flexible schedule

Wages: $18-22/hr dependent on certification level

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Crisis Team Clinical Supervisor

Compensation:

30 hours per week at $22/hour. Benefits include insurance, vacation, sick, and paid holidays

Job Description:

White Bird Clinic is a consensus-based, collectively run Human Service Agency in Lane County with a strong emphasis on community participation and group process. White Bird offers a unique work environment with aspects of self-governing not often found in traditional work places.

This position will provide Clinical Supervision to the White Bird Crisis Team, a 24/7 countywide Crisis Intervention program offering both phone and walk-in services.

  • Provide at least 1 hour of clinical supervision to each Crisis Counselor 1:1 monthly related to the development, implementation, and outcome of services.
  • Attend and participate in weekly program meetings.
  • Attend and participate in program wide debriefings.
  • On-call contact as needed. On call availability is negotiable.
  • Maintain appropriate staff records to document supervision as well as compliance w agency agreements, contractual obligations, and state regulations:
  • Assist program staff to increase skills and improve quality of service.

Requirements:

  • QMHP eligible with a minimum 2 years work experience in a mental health related field.
  • Experience in clinical supervision/counseling of groups and individuals.
  • Strong foundation in ethical concepts of psychological services.
  • Strong language skills
  • Patience and humor.

Must be able to successfully pass a criminal background check prior to hire date. Probation period of 3 months.

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Electronic Health Records Project Manager

Pay and Benefits:
This position is being hired for up to 40 hours per week. The hourly wage starts at $26/hr, increases to $27/hr after a six-month probationary period, and tops out at $28/hr after one year of employment.

Position Overview:
The Electronic Health Records (EHR) Project Manager will work with internal and external stakeholders to analyze requirements, create specifications, build, test, and implement data and reporting solutions that are needed to support NextGen, a 3rd party vendor product. The project manager will also have specific responsibilities such as setting deadlines, assigning responsibilities, and monitoring the project’s progress. Project management responsibilities require the individual in this role to be familiar with the fiscal aspects of the project and to be able to make sure the project is also aligned with the White Bird Clinic budget.

The EHR Project Manager’s primary responsibility is EHR systems implementations.  Relevant to most implementation projects are the following:

  1. Required interfaces;
  2. Approved add on systems and clinical/application tools;
  3. Integration of various disparate workflows; and
  4. Regulatory requirements and data capture for reporting purposes.

The expectations of the EHR Project Manager include, but are not limited to:

Knowledge, Skills and Abilities:

  1. Understand, align, and communicate project goals with key stakeholders.
  2. Communicate the project vision to stakeholders involved in the project.
  3. Utilize organizational and critical thinking skills.
  4. Provide project management leadership and support for EHR projects, and related projects (by interface or shared workflows).
  5. Gain and apply knowledge of the organization’s clinical and operational goal, processes, and challenges.
  6. Ability to create and communicate EHR budget to a variety of stakeholders.
  7. Understand and communicate the fiscal impact of the project over the short and long-term.
  8. Ability to work through conflicts.

Position Requirements:

  1. Detailed understanding of workflows along with EHR system configuration and implementation in healthcare and business operations.
  2. Demonstrated specialized knowledge of, and expertise in relational databases.
  3. Demonstrated skills working with a team to establish requirements and develop detailed report specifications.
  4. Ability to leverage interpersonal communication skills to collaborate and work cooperatively with team members and external clients to provide support and user customer needs.
  5. Assist in maintaining current documentation to ensure a high-quality result.
  6. Anticipate user needs, manage expectations, provide escalation pathways, and document resolution of any issues that may arise during support sessions.
  7. Assist the team with data validation and testing, and demonstrations as needed.
  8. Apply administrative skills to manage multiple projects.
  9. Create, manage, and implement the master EHR project plan.

Desired Qualifications:

  1. Bachelor’s degree or equivalent work experience with 4-7 years’ experience working with an EHR, and project management or implementation preferably in the healthcare related industries including Non-Profit collaborative organizations.
  2. PMP preferred.
  3. Basic understanding of the non-profit Community Healthcare Services Collaborative, U.S. healthcare market and/or healthcare technologies preferred.
  4. Excellent organizational, communication, and writing skills
  5. Able to manage multiple priorities in a dynamic environment while maintaining a high-level of customer service in a customer-focused manner.
  6. Demonstrated commitment to social service work related to White Bird’s mission and values.
  7. Experience working in a consensus environment preferrable.

Execution:

  1. Plan and deploy reporting solutions per approved requirements.
  2. Collaborate with 3rd Party Consultants, internal IT team and other White Bird Clinic staff to ensure that reporting requirements are satisfied.
  3. Communicate effectively with internal and external stakeholders to provide training and ongoing support of reporting solutions.

Communication:

  1. Demonstrate excellent consulting skills with external clients and product vendor.
  2. Consistently apply written and verbal communication and interpersonal skills to establish working relationships that foster a collaborative team environment.

Project Management Tools:

  1. Knowledge using Project Management tools: Microsoft products (Word, Excel, Outlook, PowerPoint and Teams), Visio, Zoom/WebEx and Analytic tools.
  2. Familiar with Database and reporting software (MS Database, Tableau, Crystal Reports, etc.).
  3. Familiar with centralized shared documents tools (SharePoint, MS Teams for example).

Accountability

Note: This position has a 6-month probation period and reports to the Core Team.

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Crisis Office Support Worker

  1. Maintain all Crisis program records, files and statistics, including data entry and generation of reports. Maintain team timecards.
  2. Maintain Special Transportation System grant requirements & continuation; this includes record keeping, reporting and liaison with Lane Transit District.
  3. Program correspondence to clients and agencies; maintain documentation w/r/t typing and form design. Creation of inter-agency invoices.
  4. Participate in program and clinic responsibilities, including crisis business meeting, AdCo, Program Coordinator meeting, Quality Management Meeting and Community. Organize and maintain weekly crisis business meeting.
  5. Track miscellaneous small grant expenditures and compliance with grant requirements.
  6. Respond to program correspondence and requests for client records accompanied by a valid release of information.
  7. Liaise with human resources and IT to support the onboarding process of all new hires and trainees.
  8. Successfully complete criminal background check with fingerprinting through State Mental Health Division process.
  9. Reports to Program coordinator and Crisis team.

Requirements:

  1. Complete New Volunteer Training with option of Basic and Advanced Crisis Classes.
  2. Computer literate in word processing, Excel and data base applications.
  3. Strong organizational skills: ability to work independently, prioritize tasks and work within deadlines.
  4. Successfully complete criminal background check with fingerprinting through State Mental Health Division process.
  5. Background in human services preferred.
  6. A sense of humor.

FTE: 30 hrs/Wk .75 FTE

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Quality Improvement Medical Writer/QI Support Specialist

This position supports the Chief Medical Officer, Clinic Administration and Program Coordinators in maintaining the Clinic’s Quality Assurance / Quality Improvement program.

Pay and Benefits:

This position is being hired for up to 40 hours per week beginning at $15 with an increase to $18/hour upon completion of probation and year of service.  This position includes Medical, Dental, and Vision benefits.

Responsibilities:

  • Manage Agency QA/QI Calendar and support Program staff in managing scheduled tasks.
  • Assist Program staff in documenting QA/QI efforts (PDSA’s) for the improvement of patient services (50% or more of this positions responsibilities)
  • Organize, support, and document regular Peer Review audits in all HRSA Programs.
  • Organize, support, and document regular Chart Reviews in all HRSA Programs.
  • Organize and support ongoing Client Satisfaction Survey Process:
    • maintain and update client satisfaction surveys to meet requirements outlined by various funders at the County, State, and Federal level
    • work with White Bird Programs to administer client surveys as required by Clinic policies
    • compile client data and analyze survey data. Disseminate survey results to across the agency
  • Organize and support Client Focus Groups:
    • periodic organization of client focus groups to solicit client feedback
    • schedule and facilitate client focus groups designed to address specific client needs
    • compile and analyze client feedback. Disseminate report to Admin and Program staff
  • Participate as a member of audit preparation teams (such as HRSA Site Review committees) as needed.
  • Provide clerical support to the Agency’s Quality Management Team (meeting minutes, documentation, etc.)

Requirements:

  • At least one year of relevant project management and QI experience preferred
  • Interest in and knowledge of community health, behavioral health, and primary care
  • Knowledge of principles and standards related to QI and Plan, Do, Study, Act (PDSA) Cycles
  • Electronic health record (EHR) experience (NextGen EHR Preferred)
  • Strong communication and presentation skills, training/meeting facilitation skills a plus
  • Solid relationship building and interpersonal skills
  • Excellent writing, research, analytical and time management skills. Ability to work to a deadline.
  • Excellent coordination skills, including multitasking and setting priorities on work assignments.
  • Proficiency with Microsoft Office Suite
  • High degree of independence, flexibility, initiative, and commitment
  • Ability to work effectively with diverse populations, both internally and externally
  • Demonstrated awareness and value of cultural competence
  • Commitment to improving the patient experience.
  • Ability to work remotely
  • Complete White Bird New Employee Orientation/Training
  • A Sense of Humor!

Preferred:

  • Bachelor’s degree and/or a combination of equivalent education or experience in health sciences, business, or related field
  • Experience in outpatient settings or clinical settings
  • Experience in or with an FQHC preferred
  • Experience working in a consensus environment
  • Bilingual in English/Spanish

Accountability: This position reports to the Chief Medical Officer.

NOTE: This position has a six-month probationary period.

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Psychiatric/Mental Health Nurse Practitioner (PMHNP)

This position operates as a part of the medical clinic’s Behavioral Health Team as the team’s onsite prescriber. The PMHNP is responsible for providing psychiatric/mental health medication management services to our medical clinic’s patients and consulting with the other medical clinic providers regarding their patient’s behavioral health needs.

Pay and Benefits:

This position is being hired for up to 20 hours per week, and the salary is equivalent to $65/hr.

Job Description:

Responsibilities:

  1. Provide psychiatric medication management for patients who are also being seen by the clinic’s primary care providers; Assess, evaluate, diagnose, prescribe, and follow up with Clinic’s mental health patients.
  2. Comply with evidence-based standards of care.
  3. Review lab results and process medication refill requests.
  4. Participate in clinical care coordination, consults, and case management with members of the integrated primary care-behavioral health team.
  5. Utilize the Electronic Health Record (EHR) system (NextGen) effectively to meet or exceed the documentation requirements to meet clinical quality benchmarks required by our grant funders and clinic-specific initiatives.
  6. Contribute to the continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients.

Requirements:

  1. Current Oregon License for Psychiatric-Mental Health Nurse Practitioner.
  2. Current DEA Controlled Substance Registration Certificate.
  3. Eligibility for provider status with Medicaid, Medicare, and any private insurance companies with whom the clinic contracts.
  4. Working knowledge of state health care laws and licensing board regulations.
  5. Ability to be insured by the clinic’s Professional Liability Insurance provider.
  6. Ability to provide clinical services to our patients in person & by telehealth from our 1400 Mill Street location.
  7. Ability and willingness to deliver services using trauma-informed, client-centered, and harm reduction practices.
  8. A commitment to providing culturally sensitive care to all patients regardless of housing, income, race, disability, transgender, gender diverse and LGBTQ+ status.
  9. Willingness to participate in continuing education.
  10. Ability to work effectively with minimal supervision.
  11. Strong computer skills; Outlook, Word, Excel and EHR experience.
  12. Maintaining current BLS and complete annual blood borne pathogen training.
  13. A sense of humor!

Preferred:

  1. Bilingual in English and Spanish.
  2. Minimum two years providing medication management services in a medical practice.
  3. Experience working in a consensus environment.

Accountability:

  • This position reports to the Medical Director.
  • This position is subject to a 6-month probation period.

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Medical Assistant Relief Pool

This position is responsible for assisting our providers in effectively providing excellent patient care.

Pay:

This position is being hired on a coverage as needed-basis and the salary is equivalent to $21/hr.

Responsibilities:

  1. Perform routine assisting duties for the Medical Director and volunteer physicians under direct, onsite supervision of an MD or RN as approved by the Medical Director.  This will include but not be limited to obtaining vital signs, patient medical history, presenting problem & maintain examination/treatment rooms.
  2. Assist with examinations, procedures and treatments.
  3. Help maintain medical records to insure quality (includes patient history, problem lists, vital signs, patient communications, immunizations & medications) and act as “scribe” during patient visits.
  4. Scrubbing charts for upcoming appointments. Looking for recent labs, imaging, outside consultation notes, recent hospital records, and/or new medical records.
  5. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patients’ treatment plan.
  6. Perform procedural and diagnostic coding for reimbursement.
  7. Care Coordination:  Serve as “communication liaison” between the physician and patient by assisting the patient in communicating their needs to the physician.
  8. Screen and follow-up test results.
  9. Perform electrocardiography.
  10. Sterilization of surgical instruments.  Inventory of supplies and equipment.
  11. Complete White Bird Employee Orientation (NVT).

Requirements:

  1. Minimum one year experience in a medical practice.
  2. Ability to work with a wide range of clients including children, low/no income and homeless adults recognizing and respecting cultural diversity.
  3. Ability to utilize and apply medical terminology appropriately.
  4. Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology.
  5. Strong computer skills (MS Word, Excel, Internet, etc.) and the ability to effectively learn and/or utilize Electronic Health Records.
  6. Ability to identify and respond to issues of confidentiality. Knowledge of HIPAA.
  7. Understanding of “Standard Precautions, including hand washing and disposal of bio-hazardous materials.
  8. Willingness to participate in continuing education.
  9. A SENSE OF HUMOR!!

Preferred:

  1. Current Certification as a Certified Medical Assistant by a recognized certification body.
  2. Bilingual in English and Spanish.
  3. Experience in working in a consensus environment.

Accountability:

This position reports to the Medical Director.

NOTE:  All positions at White Bird Clinic have a minimum 6-month probationary period.

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