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Medical Scribe

Job Responsibilities:

Maintains a record of care during patient visits to the clinic by transcribing the contents of a patient’s chart as dictated by the provider, entering these into the clinic’s electronic health record, and ensuring that all aspects of the chart have been completed before it is signed by the provider.

Pay and Benefits:

This position is being hired for up to 36 hours. $15/hour during training, increases to $17/hour once scribe has been signed off from training, then increases to $18/hour when scribe has passed 6 month probation.

Job Duties:

  • Charts history of present illness, review of systems, physical exam findings, and assessment and plan
  • Records medication, family, surgical/hospital, and social history
  • Completes all forms within the chart as necessary for billing, follow-up care, and HRSA grant compliance utilizing UDS measures
  • Assists the provider with equipment acquisition and set-up
  • Provides courteous assistance to patients when necessary (e.g. getting them a glass of water or pillow to lay on)
  • Maintains compliance with HIPAA guidelines

Skills and Qualifications:

  • At least 6 months experience as a medical scribe
  • Time management
  • Organization
  • Attention to detail
  • Professionalism with coworkers and patients
  • Oral and written communication
  • Familiarity with electronic health records
  • 60+ WPM typing speed with low rate of error
  • Consistently accurate spelling and grammar
  • Background in medical terminology, anatomy, and physiology
  • Familiarity with HIPAA privacy guidelines

Accountability:

This position reports to the Medical Director.

NOTE:  All positions at White Bird Clinic have a minimum 6 month probationary period.

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Crisis Team Clinical Supervisor

We are looking for an individual who will offer clinical supervisory needs to the crisis counselors on shift including monthly 1:1 clinical supervision. This position will offer 10 hours per week, a portion of that will be for on-call duties for the crisis team. On-call hours are negotiable.

Requirements:

Must have be Licensed by the State of Oregon in Social Work or allied mental health profession, QMHP or QMHP eligible.

Experience counseling individuals

Knowledge of credentialing preferred

Responsibilities:

  • Monthly one-on-one supervision with each program staff
  • Assist in development of Crisis program
  • Share responsibility with one other clinical supervisor to maintain 24/7 availability to answer questions by phone and provide clinical supervision to the program staff providing direct services
  • Assist program staff to increase their skills within their scope of practice, improve quality of services to individuals, and supervise program staff and volunteers’ compliance with program policy and procedures
  • Participate in program and clinic responsibilities including weekly crisis team meeting

Probation period of six months.

Pay and benefits:

$22/hour. Health care benefits at 30+ hours per week. All employees earn vacation, sick, and paid holidays. Probation period of six months.

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Now Hiring: Medical Assistant

This position is responsible for assisting our providers in effectively providing excellent patient care.

Pay and Benefits:

This position is being hired for up to 40 hours weekly at a rate of $18/hr. Benefits include medical, dental, vision insurance and standard sick/vacation pay.

Responsibilities:

  1. Perform routine assisting duties for the Medical Director, physicians and volunteer physicians under direct, onsite supervision of an MD or RN as approved by the Medical Director.  This will include but not be limited to obtaining vital signs, patient medical history, presenting problem & maintain examination/treatment rooms.
  2. Assist with examinations, procedures and treatments.
  3. Help maintain medical records to insure quality (includes patient history, problem lists, vital signs, patient communications, immunizations & medications) and act as “scribe” during patient visits.
  4. Scrubbing charts for upcoming appointments. Looking for recent labs, imaging, outside consultation notes, recent hospital records, and/or new medical records.
  5. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patients’ treatment plan.
  6. Perform procedural and diagnostic coding for reimbursement.
  7. Care Coordination:  Serve as “communication liaison” between the physician and patient by assisting the patient in communicating their needs to the physician.
  8. Screen and follow-up test results.
  9. Perform electrocardiography, ear lavage, Snellen eye chart, and other tests in the clinic.
  10. Sterilization of surgical instruments.  Inventory of supplies and equipment.
  11. Make sure rooms are well kept and stocked.
  12. Deep clean patient rooms every Friday
  13. Perform blood draws.
  14. Process blood, urine, specimens, etc…. Ready specimens to be sent to the lab.

Requirements:

  1. Minimum one year experience in a medical practice.
  2. Ability to work with a wide range of clients including low/no income and homeless adults recognizing and respecting cultural diversity.
  3. Ability to utilize and apply medical terminology appropriately.
  4. Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology.
  5. Strong computer skills (MS Word, Excel, Internet, etc.) and the ability to effectively learn and/or utilize Electronic Health Records.
  6. Ability to identify and respond to issues of confidentiality. Knowledge of HIPAA.
  7. Understanding of Standard Precautions, including hand washing and disposal of bio-hazardous materials.
  8. Willingness to participate in continuing education.
  9. Complete White Bird New Volunteer/Staff Training (NVT).
  10. A SENSE OF HUMOR!!

Preferred:

  1. Current Certification as a Certified Medical Assistant by a recognized certification body.
  2. Bilingual in English and Spanish.
  3. Experience in working in a consensus environment.

Accountability:

This position reports to the Medical Director.

NOTE:  All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: Back Office Nurse

This Nurse is responsible for working at the top of their license as a member of the care team with a focus on chronic care. The qualified nurse will provide nursing care in a primary care clinic including triage, nurse visits, coordination of care, and patient education to strengthen patients’ health care self-management.

Pay and Benefits:

This position is being hired for up to 36 h/week, and the salary is equivalent to $30.00/hr.

Job Description

  1. Perform patient triage both face to face and via the phone. Assess and prioritize patients’ need for care including referral to local Emergency Departments, Urgent Care, and/or White Bird Medical for a provider or nurse visit. Provide advice, written resource information, and or referrals to address social determinants of health and medical care not addressed at White Bird Medical.
  2. Support providers and their care teams by coordinating complex patient care needs.
  3. Utilize the nursing process to complete “nurse visits” following standing orders and nursing protocols.
  4. Act as liaison between White Bird Medical, patient and community medical agencies & diagnostic facilities to ensure quality and continuity of care.
  5. Sterilization of surgical instruments, managing supplies in treatment rooms, and oversight of general cleanliness & order in the back office.
  6. Assist Front Office Reception including help with managing patient appointments and scheduling, acting as a resource for clinical questions.
  7. Collaborate with White Bird Medical staff – behavioral health, referral, front desk, providers, medical assistants, scribes.
  8. Coordinate services for patients with other White Bird programs including, but not exclusive to Chrysalis, Counseling, Crisis, Cahoots, NEST, Homeless, Front Rooms, Dental.
  9. Provide “Care Management” for a limited number of high utilization / high risk patients to reduce return rate & ER visits and improve quality of care.
  10. Participate in continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients
  11. Ability and willingness to work in an EMR (electronic) environment and to meet or exceed the documentation requirements required to meet Meaningful Use and other clinical quality benchmarks required by our grant funders and clinic accepted initiatives.
  12. Provide support to volunteer providers by rooming patients, assisting with procedures, assisting with following clinic policies, and ensuring EHR documentation at the completion of shift.
  13. Complete White Bird Employee Orientation (NVT)

Requirements:

  1. Current Oregon RN license
  2. Minimum 2 years experience working as an RN with experience in the delivery of primary care.
  3. Experience working with educating clients with chronic medical conditions.
  4. Ability to work with a wide range of patients including low/no income, and homeless adults
  5. Willingness to participate in continuing education
  6. Ability to work effectively with minimal supervision
  7. Strong computer skills.  The ability to send and receive email, write documents in MS Word, look up information on the internet, and use the EHR system
  8. Maintain current BLS and complete annual blood borne pathogen training
  9. A SENSE OF HUMOR.

Preferred:

  1. Bilingual in English and Spanish
  2. Minimum of two years experience in primary care medical practice
  3. Experience working in a consensus environment

Accountability:

This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: LCSW – Medical/Behavioral Health Integration

This position is responsible to operate in a consultative role within our primary care team; provide recommendations regarding behavioral interventions to the referring primary care providers; and conduct brief interventions with referred patients on behalf of the referring primary care provider (PCP).

Responsibilities:

  1. Maintains a visible presence to the PCPs during clinic operating hours.
  2. Is available for “curbside” consultation by being in the clinic or available by phone.
  3. Is available for same day and scheduled initial consultations with patients referred by PCPs and PMHNPs.
  4. Provides a range of services including screening for behavioral health conditions, assessment and intervention to help patients improve their medical conditions. Conducts risk assessments, as needed.
  5. Assists in the development of the clinic’s behavioral health program and its integration into primary care including but not limited behavioral health focused practice protocols, group and individual visits, and classes.
  6. Maintains an up‑to‑date library of patient education materials for commonly seen problems. Identifies, reviews, and modifies educational materials for literacy level and cultural appropriateness.
  7. As a member of the Clinic’s crisis response team, assists Primary Care Providers with patients in acute crisis when requested.
  8. Facilitates and tracks referrals to specialty MH/SUD services, and when appropriate, support a smooth transition from specialty MH/SUD services back to primary care.
  9. Prepares brief consultant notes for the medical chart that explain assessment findings, interventions delivered, and recommendations made to the PCP.
  10. Maintains clinical records and other necessary paperwork in a timely manner to comply with all administrative regulations.
  11. Aids in capturing program evaluation and fidelity measures.
  12. Attends clinic meetings as requested by Medical Director and Medical Program Coordinator.

Requirements:

  1. Maintains Licensure for Oregon LCSW.
  2. Ability to qualify for Oregon Qualified Mental Health Professional (QMHP) credentialing requirements as required by Oregon Administrative Rules (OARs) 309-019-0125.
  3. Ability to work with a wide range of patients including low/no income, and homeless adults.
  4. Willingness to participate in continuing education.
  5. Ability to work effectively with minimal supervision.
  6. Strong computer skills including Microsoft Word, Excel, & Email.
  7. Willing and able to document in our NextGen EHR.
  8. Complete annual blood borne pathogen training, yearly TB screening, and HEP B (vaccine series or titers).
  9. Willing to go the extra mile (or longer)
  10. Complete confidentially agreement
  11. Complete new employee orientation
  12. A SENSE OF HUMOR!!

Preferred:

  1. Bilingual in English and Spanish
  2. Veteran
  3. CADC or other experience in substance abuse treatment methodologies.
  4. Experience working with clients with dual diagnosis
  5. Experience in working in a consensus environment
  6. Experience working with Electronic Health Records, especially NextGen EHR.

Accountability:

This position reports to the Medical Operations Manager.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Hiring: Community Health Nurse (6-month Temporary Position)

This Nurse is a member of the White Bird Community Health Team. The qualified nurse will have experience supervising staff and providing nursing care to patients with acute and chronic conditions at the White Bird Medical Clinic and other community partner sites.

Pay and Benefits:

This position is being hired for up to 36 hours/week, and the salary is equivalent to $30.00/hr.

Responsibilities:

  1. Guide, organize and support the Community Health teams in caring for patients in a variety of community settings via telemedicine and face to face visits.
  2. Supervise White Bird Community Health staff and manage daily clinic functions.
  3. Perform patient triage both face to face and via the phone. Assess and prioritize patients’ need for care including referral to local Emergency Departments, Urgent Care, and/or White Bird Medical for a provider or nurse visit. Provide advice, written resource information, and or referrals to address social determinants of health and medical care not addressed at White Bird Medical.
  4. Utilize the nursing process, standing orders and nursing protocols to complete “nurse visits” that include a history, physical, assessment and plan.
  5. Act as liaison between White Bird Community Health, patients, and community medical agencies & diagnostic facilities to ensure quality and continuity of care.
  6. Assist Front Office Reception including help with managing patient appointments and scheduling, acting as a resource for clinical questions.
  7. Collaborate with all White Bird Medical teams – behavioral health, referral, front desk, providers, medical assistants, scribes, Health Links.
  8. Participate in continuous improvement of procedures, policies and materials affecting the Community Health Clinic and its patients
  9. Ability and willingness to work in an EMR (electronic) environment and to meet or exceed the documentation requirements required to meet Meaningful Use and other clinical quality benchmarks required by our grant funders and clinic accepted initiatives.
  10. Provide support to volunteer and staff providers by rooming patients, assisting with procedures, assisting with following clinic policies, and ensuring EHR documentation at the completion of shift.
  11. Complete White Bird Employee Orientation (NVT)

Requirements:

  1. Current Oregon RN license
  2. Minimum 2 years experience working as an RN with experience in the delivery of care in a Primary Care Clinic, Urgent Care, Walk In Clinic, or Emergency Room.
  3. Experience in trauma informed care and harm reduction.
  4. Ability to work with a wide range of patients including low/no income, LGBTQ+, and homeless adults
  5. Willingness to participate in continuing education
  6. Ability to work effectively with minimal supervision
  7. Experience supervising medical staff.
  8. Strong computer skills.  The ability to send and receive email, write documents in MS Word, look up information on the internet, and use the EHR system
  9. Maintain current BLS and complete annual blood borne pathogen training
  10. A SENSE OF HUMOR.

Preferred:

  1. Bilingual in English and Spanish
  2. Minimum of two years experience in primary care medical practice
  3. Experience working in a consensus environment

Accountability:

This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

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Now Accepting Applications for SDoH / Health Links Specialist

Define and develop a Health Leads based program in our safety net medical clinic.  We will partner with academic institutions, community social service agencies and primary care providers to help redefine “health care” to include access to food, housing, and other basic resources as an essential part of patient care for our homeless and low-income patients.

Responsibilities:

Social Determinants of Health Specialist (50%)

  • Provide Insurance Assisting (OHP) services for patients at Medical.
  • Provide limited SHIBA-style Medicare assistance for patients with Medicare at Medical.
  • Assist patients with accessing social services to improve their ability to meet their medical treatment goals.
  • Assist providers in understanding the resources available to their patients to better formulate effective treatment plans for their patients.
  • In conjunction with White Bird’s Helpbook! project, develop and maintain a resource database of current social services resources in Lane County.

Healthlinks Specialist (50%)

  • Using the model developed by Health Leads’, work with the Medical Program Coordinator and  Medical Director to design and implement a program which uses volunteers to support supporting our patients to access available local social services to support their medical treatment goals.
  • Oversee, train, develop, and motivate a team of undergraduate student volunteers to provide direct service.
  • Collaborate on design and implementation of standards for quality short term case management.
  • Communicate innovations and challenges to the Medical Program Coordinator and other program staff.
  • Monitor and facilitate volunteers’ communication with health care providers.
  • Ensure volunteers’ compliance with the program’s performance and reporting standards.
  • Manage limited client caseload to ensure continuity of Health Leads services during breaks in the academic calendar and appropriate management of complex cases.
  • Participate as a full member of the clinic team, including attending program meetings and acting as a resource for Clinic staff on the Health Leads project.
  • Ensure and track high quality service delivery.  Report data outcomes to the program on a monthly basis.

Requirements:

  1.  2-3 years of relevant experience required.
  2. Ability to work evenings and weekends as required to serve a student population
  3. Passion for White Bird’s mission and serving homeless and low/no income patients
  4. Demonstrated experience successfully leading and managing a team of predominantly college age volunteers
  5. Excellent interpersonal and communication skills
  6. Strong organizational, time management and self-management skills, attention to detail, and a high degree of flexibility and self-direction
  7. A sense of humor!!

Preferred:

  1. Experience in working in a consensus environment
  2. Bi-lingual English and Spanish
  3. Proficient in Microsoft Office especially Word, Excel and PowerPoint
  4. Proficient or quickly able to learn NextGen EHR Data Entry and Reporting tools
  5. Knowledge or experience of the Patient Centered Primary Care Home model

Accountability:

This position reports to the Medical Program Coordinator

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

Compensation:

The salary starts at $17/hr and goes up to $18/hr after the successful completion of a 6-month probation. Up to 40 hours per week.

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