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Consulting and Outreach Executive Assistant

This 20 hour/week position is part of the team responsible for the administration of White Bird Clinic outreach and consulting projects and services. $15.00/hour starting wage, up to $18.00/hour upon completion of probation. White Bird employees are eligible for health benefits at 30 hours/week at the clinic in any combination of paid positions.

Requirements:

  1. Two years of clerical experience, in a human service field preferred.
  2. Proficient in word processing, Microsoft Office Suite, .pdf editing and database management programs.
  3. Flexible Schedule, hours generally within M-F 9-5.
  4. A typing speed of 50+ WPM.
  5. Able to work independently and multi-task with accuracy.
  6. A SENSE OF HUMOR

Responsibilities:

  1. Support administrative functions of the Director of Consulting and related projects – documentation of meetings, processing paperwork, distribution of outreach and supplemental materials.
  2. Executive Support for Director of Consulting – assorted help with contract negotiations, grant compliance, project research, invoicing, consulting inquiries database maintenance, data analysis and any other activities to support executive functions.
  3. Maintenance and coordination of outreach materials related to consulting.
    1. “CAHOOTS in the News” website page.
    2. Consulting handouts.
    3. Intellectual Property protection.
    4. Information Request Portal
  4. And other tasks as requested by the Director of Consulting and Consulting project team members.

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Quality Improvement Medical Writer/QI Support Specialist

This position supports the Chief Medical Officer, Clinic Administration and Program Coordinators in maintaining the Clinic’s Quality Assurance / Quality Improvement program.

Pay and Benefits:

This position is being hired for up to 40 hours per week beginning at $15 with an increase to $18/hour upon completion of probation and year of service.  This position includes Medical, Dental, and Vision benefits.

Responsibilities:

  • Manage Agency QA/QI Calendar and support Program staff in managing scheduled tasks.
  • Assist Program staff in documenting QA/QI efforts (PDSA’s) for the improvement of patient services (50% or more of this positions responsibilities)
  • Organize, support, and document regular Peer Review audits in all HRSA Programs.
  • Organize, support, and document regular Chart Reviews in all HRSA Programs.
  • Organize and support ongoing Client Satisfaction Survey Process:
    • maintain and update client satisfaction surveys to meet requirements outlined by various funders at the County, State, and Federal level
    • work with White Bird Programs to administer client surveys as required by Clinic policies
    • compile client data and analyze survey data. Disseminate survey results to across the agency
  • Organize and support Client Focus Groups:
    • periodic organization of client focus groups to solicit client feedback
    • schedule and facilitate client focus groups designed to address specific client needs
    • compile and analyze client feedback. Disseminate report to Admin and Program staff
  • Participate as a member of audit preparation teams (such as HRSA Site Review committees) as needed.
  • Provide clerical support to the Agency’s Quality Management Team (meeting minutes, documentation, etc.)

Requirements:

  • At least one year of relevant project management and QI experience preferred
  • Interest in and knowledge of community health, behavioral health, and primary care
  • Knowledge of principles and standards related to QI and Plan, Do, Study, Act (PDSA) Cycles
  • Electronic health record (EHR) experience (NextGen EHR Preferred)
  • Strong communication and presentation skills, training/meeting facilitation skills a plus
  • Solid relationship building and interpersonal skills
  • Excellent writing, research, analytical and time management skills. Ability to work to a deadline.
  • Excellent coordination skills, including multitasking and setting priorities on work assignments.
  • Proficiency with Microsoft Office Suite
  • High degree of independence, flexibility, initiative, and commitment
  • Ability to work effectively with diverse populations, both internally and externally
  • Demonstrated awareness and value of cultural competence
  • Commitment to improving the patient experience.
  • Ability to work remotely
  • Complete White Bird New Employee Orientation/Training
  • A Sense of Humor!

Preferred:

  • Bachelor’s degree and/or a combination of equivalent education or experience in health sciences, business, or related field
  • Experience in outpatient settings or clinical settings
  • Experience in or with an FQHC preferred
  • Experience working in a consensus environment
  • Bilingual in English/Spanish

Accountability: This position reports to the Chief Medical Officer.

NOTE: This position has a six-month probationary period.

 

Now Hiring: Medical Assistant

This position is responsible for assisting our providers in effectively providing excellent patient care.

Pay and Benefits:

This position is being hired for up to 40 hours weekly at a rate of $18/hr. Benefits include medical, dental, vision insurance and standard sick/vacation pay.

Responsibilities:

  1. Perform routine assisting duties for the Medical Director, physicians and volunteer physicians under direct, onsite supervision of an MD or RN as approved by the Medical Director.  This will include but not be limited to obtaining vital signs, patient medical history, presenting problem & maintain examination/treatment rooms.
  2. Assist with examinations, procedures and treatments.
  3. Help maintain medical records to insure quality (includes patient history, problem lists, vital signs, patient communications, immunizations & medications) and act as “scribe” during patient visits.
  4. Scrubbing charts for upcoming appointments. Looking for recent labs, imaging, outside consultation notes, recent hospital records, and/or new medical records.
  5. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patients’ treatment plan.
  6. Perform procedural and diagnostic coding for reimbursement.
  7. Care Coordination:  Serve as “communication liaison” between the physician and patient by assisting the patient in communicating their needs to the physician.
  8. Screen and follow-up test results.
  9. Perform electrocardiography, ear lavage, Snellen eye chart, and other tests in the clinic.
  10. Sterilization of surgical instruments.  Inventory of supplies and equipment.
  11. Make sure rooms are well kept and stocked.
  12. Deep clean patient rooms every Friday
  13. Perform blood draws.
  14. Process blood, urine, specimens, etc…. Ready specimens to be sent to the lab.

Requirements:

  1. Minimum one year experience in a medical practice.
  2. Ability to work with a wide range of clients including low/no income and homeless adults recognizing and respecting cultural diversity.
  3. Ability to utilize and apply medical terminology appropriately.
  4. Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology.
  5. Strong computer skills (MS Word, Excel, Internet, etc.) and the ability to effectively learn and/or utilize Electronic Health Records.
  6. Ability to identify and respond to issues of confidentiality. Knowledge of HIPAA.
  7. Understanding of Standard Precautions, including hand washing and disposal of bio-hazardous materials.
  8. Willingness to participate in continuing education.
  9. Complete White Bird New Volunteer/Staff Training (NVT).
  10. A SENSE OF HUMOR!!

Preferred:

  1. Current Certification as a Certified Medical Assistant by a recognized certification body.
  2. Bilingual in English and Spanish.
  3. Experience in working in a consensus environment.

Accountability:

This position reports to the Medical Director.

NOTE:  All positions at White Bird Clinic have a minimum 6-month probationary period.

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