Quality Improvement Medical Writer/QI Support Specialist

This position supports the Chief Medical Officer, Clinic Administration and Program Coordinators in maintaining the Clinic’s Quality Assurance / Quality Improvement program.

Pay and Benefits:

This position is being hired for up to 40 hours per week beginning at $15 with an increase to $18/hour upon completion of probation and year of service.  This position includes Medical, Dental, and Vision benefits.

Responsibilities:

• Manage Agency QA/QI Calendar and support Program staff in managing scheduled tasks.
• Assist Program staff in documenting QA/QI efforts (PDSA’s) for the improvement of patient services (50% or more of this positions responsibilities)
• Organize, support, and document regular Peer Review audits in all HRSA Programs.
• Organize, support, and document regular Chart Reviews in all HRSA Programs.
• Organize and support ongoing Client Satisfaction Survey Process:
  • maintain and update client satisfaction surveys to meet requirements outlined by various funders at the County, State, and Federal level
  • work with White Bird Programs to administer client surveys as required by Clinic policies
  • compile client data and analyze survey data. Disseminate survey results to across the agency
• Organize and support Client Focus Groups:
  • periodic organization of client focus groups to solicit client feedback
  • schedule and facilitate client focus groups designed to address specific client needs
  • compile and analyze client feedback. Disseminate report to Admin and Program staff
• Participate as a member of audit preparation teams (such as HRSA Site Review committees) as needed.
• Provide clerical support to the Agency’s Quality Management Team (meeting minutes, documentation, etc.)

Requirements:

• At least one year of relevant project management and QI experience preferred
• Interest in and knowledge of community health, behavioral health, and primary care
• Knowledge of principles and standards related to QI and Plan, Do, Study, Act (PDSA) Cycles
• Electronic health record (EHR) experience (NextGen EHR Preferred)
• Strong communication and presentation skills, training/meeting facilitation skills a plus
• Solid relationship building and interpersonal skills
• Excellent writing, research, analytical and time management skills. Ability to work to a deadline.
• Excellent coordination skills, including multitasking and setting priorities on work assignments.
• Proficiency with Microsoft Office Suite
• High degree of independence, flexibility, initiative, and commitment
• Ability to work effectively with diverse populations, both internally and externally
• Demonstrated awareness and value of cultural competence
• Commitment to improving the patient experience.
• Ability to work remotely
• Complete White Bird New Employee Orientation/Training
• A Sense of Humor!

Preferred:

• Bachelor’s degree and/or a combination of equivalent education or experience in health sciences, business, or related field
• Experience in outpatient settings or clinical settings
• Experience in or with an FQHC preferred
• Experience working in a consensus environment
• Bilingual in English/Spanish

Accountability: This position reports to the Chief Medical Officer.

NOTE: This position has a six-month probationary period.