Care Coordinator (QMHP)

20 hrs a week

Pay and Benefits:


Job Description:

This position works with Spanish and English-speaking clients to develop a care plan that will lead to stability, self-sufficiency, and create conditions amenable to client self-management of their health. Care coordinators will participate on the team of providers and facilitate weekly meetings. This position will report to the clinical care coordinator.

This position will use internal and external resources to assist clients in accessing private and government social services to meet basic needs such as housing, transportation and food, as well as alcohol and drug programs, mental health services, vocational programs and SSI/SSDI. The role of the Care Coordinator includes assisting the client in accessing medical programs and local, state and federal medical assistance programs. Ongoing advocacy and support is provided to the client in order to maintain access to medical assistance programs, and minimize any break in access to medical care. The Care Coordinator facilitates this access through the provision of referrals, and additional coordination or advocacy as needed.



  • Client identification, outreach coordination and engagement
  • Psychosocial assessment of need
  • Coordinate direct one-on-one and phone care coordination services
  • Facilitate clients accessing peers support including accompaniment services
  • Make appropriate referrals, including follow up and documentation.
  • Conduct phone and face-to-face assessments and annual reassessments
  • Development of a service plan or care plan
  • Identify high-risk clients and stratifying service delivery
  • Advocate with other internal departments and other service providers on behalf of our clients
  • Implementation of the care plan by linking with internal/external service delivery systems;
  • Monitoring of service delivery and reassessment of needs


  • Maintain up to date referrals for clients in our service area
  • Develop and strengthen relationships with service providers in our service areas
  • Maintain up-to-date and accurate client records
  • Participate in required training
  • Participate in necessary meetings
  • Assist with all necessary reports
  • Participate in agency teams
  • Assist in development and implementation of the Navigation Empowerment Services Team (NEST) program


  • Masters’s Degree in Social Work/Human Service/Mental Health related field AND 2 years full-time case management or related experience
  • Fluent in English and Spanish preferred
  • Client-centered service experience
  • Experience working with clients who have substance abuse and/or mental health issues
  • Detail-oriented
  • Self-manager/self-motivated and solution focused
  • Ability to work with diverse populations
  • Knowledge of local and statewide social service providers
  • Excellent written and oral communication skills
  • Working knowledge of using clinic electronic health records system
  • Record-keeping & organizational skills
  • Willing to be part agency & department teams
  • Valid Oregon drivers license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job related events
  • TB test
  • Flexible hours required, some evenings and weekends
  • Ability to pass agency criminal background check


You can apply online by filing out the form below or you can download the application packet here and mail it in.

Instructions: Please read job description and summary of the history of White Bird Clinic, then complete this application and submit it to the Clinic by the advertised deadline. Please be sure that you have answered all pertinent questions. Feel free to attach copies of your resume or vita and cover letters, if you wish.

First/Last Name:




Date Available:

Driver's License:

List three references, their addresses, phone numbers and occupations:

Reference 1

Reference 2

Reference 3

Provide last date of employment:

Work History: List below your work experience, including volunteer work. Include the job title, name and address of employer, name of supervisor, dates of hiring and leaving, and reason for leaving.

Education: Please list your training and education, including degrees and certifications earned, and list any other qualifications relevant to this position. (If the position you are applying for requires current certification as an RN or EMT in the state of Oregon, please upload a photocopy of your certification with your resume at the bottom of this page.)

Why do you want to work at White Bird? In a collective?

How would you work with a large, unruly, slightly crazy, and occasionally unreliable group of staff or volunteers?

Given the job description and evaluation criteria, please provide any information about yourself that will help us in making a decision.

Supplemental Questions for this position:

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If you have a resume and/or cover letter, use the following to search your file system for those documents.


Cover Letter:

The electronic signature authorizes White Bird Clinic to contact any sources and references to verify and obtain information in assessing my qualifications, unless otherwise specified on application. I certify that all my statements on this application are true.



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