Billing Specialist


  • Provide services as Primary Billing Specialist for Mental Health Counseling program (50%) and assist the Medical Billing Specialist in the Community Health (Medical) program (50%).
  • Counseling
  • Credential WB Mental Health Counseling providers with all available payers.
  • Process new patient intake and verify patient benefits
  • Send claims to insurance companies for payment.
  • Enter patient billing charges and issue statements.
  • Respond to billing questions within one business day, answering questions related to billing statements and outstanding balances.
  • Manage claim rejections and denials, issuing appeals and corrected claims as needed
  • Prepare monthly reports including Accounts Receivable, Payments/Charges/Write-offs
  • Medical (Community Health/Covid-19 Testing)
  • Credential White Bird Medical Clinic, WB Community Health, and Volunteer providers with all available payers.
  • Billing of insurance claims to appropriate insurance providers in NextGen Enterprise PM.
  • Account for the billing to the Medical Billing Specialist on a monthly basis.
  • Assist medical office/Community Health staff in understanding insurance issues upon request.
  • Work with and communicate efficiently with a diverse population of clients and situations while maintaining a professional and courteous attitude.
  • Communicate ideas for innovations and report challenges to the Medical Program Coordinator
  • Other duties as assigned


  • Minimum one (1) year current experience insurance coding, billing, and accounts
    receivable processes in a behavioral health setting.
  • Current and thorough knowledge of billing, insurance processing, follow-up, and
    managed care requirements-with a primary emphasis on the Oregon Health
  • Experience with Electronic Health Records, Next Gen preferred.
  • Ability to read explanation of benefits (EOBs)
  • Experience logging and applying payments and the ability to conduct thorough A/R follow-up
  • Demonstration of dependability, initiative, cooperation, and diplomacy
  • Current and thorough knowledge of ICD-10, CPT and HCPCS codes preferred.
  • Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
  • Ability to effectively interact with co-workers in a team atmosphere and treat everyone with respect and dignity.
  • Ability to effectively interact with clients of diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles and sexual orientations.


  • Successful completion of New Volunteer training. (NVT)
  • Excellent verbal and written communication skills
  • Maintain First Aid/CPR certification.


This position reports to the Program Coordinators of the Medical and Counseling programs.


Pay rate: $18/hour + medical, dental, vision benefits.

Job Type: Full Time (up to 40 hours per-week)

Ability to work remotely with schedule flexibility is available

6-month Probation

Must be able to pass a state background check

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