The two Medical Program Coordinators are key administrative staff at the White Bird Medical Clinic (WBMC). Together they share responsibility for coordinating the ongoing functions required for White Bird to maintain a medical clinic in compliance with our grants and accepted medical practices. The specific role of the Clinical Administrator is centered around review and writing of medical clinic policies and procedures in line with legal requirements, recruitment and hiring processes, managing project implementations, updating and improving clinical workflows, and managing staff.
- Responsible for ensuring that WBMC’s services, facilities, policies, and activities comply with federal and state laws and regulations, including but not limited to HIPAA, 42 CFR, employment law, Oregon Administrative Rules, Oregon Revised Statutes, OHA and OSHA requirements.
- Regularly (at least annually) review relevant WBMC administrative policies and procedures, oversee staff and program compliance with approved policies, as well as writing, updating, and implementing new policies as needed.
- Assisting the medical director and nurse coordinator with reviewing, writing, proposing, and implementing clinical policies and procedures.
- Develop and maintain in-depth, updated knowledge of Patient Centered Primary Care Home (PCPCH) requirements and best practices, and continually lead collaborative efforts to improve services and achieve a higher tier of recognition.
- Develop and maintain in-depth knowledge of the EHR and population health software, and work collaboratively with the medical director, clinical staff, panel manager, and EHR specialist to continuously improve and update workflows.
- Manage WBMC ongoing compliance with federal Meaningful Use requirements.
- Oversee data entry in the EHR by clinical and support staff to ensure high quality patient care and accurate reporting.
- Assist with Quality Improvement projects.
- Oversee recruitment at WBMC, including reviewing, writing and updating job descriptions to match current needs, keeping track of approved FTE and staff hours, coordinating hiring processes of providers and admin staff, and participating in other hiring processes as needed.
- Work with Office Manager to manage clinic staff, including encouraging and modeling peer to peer supervision, providing guidance and direction regarding agency personnel processes, providing performance feedback and oversight through Performance Support Agreement processes, mediating conflicts when requested, and serving on probation and personnel committees.
- Review overall staff performance, knowledge and skill levels, identify training needs, coordinate and/or lead staff trainings as necessary.
- Facilitate program and medical administration meetings.
- 5 years’ experience in a clinical role, with 2 years of administrative and leadership responsibilities.
- Commitment to providing culturally appropriate health care services to underserved and homeless populations.
- Demonstrated understanding of humanistic, client-centered, and harm reduction approaches, and commitment to providing leadership which upholds this philosophy.
- Experience writing and implementing policy and procedures.
- Familiar with applicable health care laws and regulations mentioned in job description.
- Familiar with medical records documentation requirements and willingness to develop in-depth and up to date knowledge of best practices.
- Exceptional reading comprehension, written communication skills, and attention to detail.
- Strong verbal communication, public speaking, and active listening skills.
- Ability to provide collaborative leadership and effective relationship management.
- Experience of and/or willingness to work in a consensus environment.
- Experience as a RN/PA/Paramedic/NP/MD/DO.
- Familiarity with FQHC requirements, UDS reporting, and PCPCH/PCMH standards.
- Conflict mediation and meeting facilitation experience.
This position reports to the Clinic Co-Coordinators.
All positions at White Bird Clinic are subject to a 6 month probationary period.