Clinical Support Specialist

Posted by on May 25, 2017 in | Comments Off on Clinical Support Specialist

As an integral member of the care team, this position is responsible for providing the communications hub for patients and staff to meet their medical needs, and working with other Program staff to improve the quality of care provided at our clinic.

This position is 8 hours per week.

Pay and Benefits:

$15 per hour plus sick and vacation.

Job Description:

As an integral member of the care team, this position is responsible for providing the communications hub for patients and staff to meet their medical needs, and working with other Program staff to improve the quality of care provided at our clinic.

Pay and Benefits:

This position is being hired for 8 hours/weekly, and the salary is $15/hr.

Job Description:

Responsibilities:

  1. Answering multi-line phone system, providing general clinic information, and routing clinical issues to appropriate nursing staff
  2. Scheduling patient appointments in NextGen EHR and managing an appointment schedule for multiple providers
  3. Verifying patient insurance eligibility and coverage and troubleshooting problems associated with appointments/medications/referrals
  4. Take patient’s medication refill requests
  5. Make notification/reminder calls to prompt patients for needed services
  6. General Office tasks consisting of:
  7. Basic computer and Internet skills
  8. Faxing, typing, copying, etc.
  9. Taking meeting minutes
  10. Research (lab and med pricing, patient education materials, etc.) as directed by the Medical Director and other clinical staff
  11. Other general reception duties as needed
  12. Attend weekly staff meetings as well as additional meetings as scheduled

Requirements:

  1. One year medical and/or dental office experience
  2. Ability to work with a diverse population and a broad range of situations while maintaining a professional and courteous attitude
  3. Strong computer skills: Word / Excel / Internet / NextGen EPM & EHR
  4. Basic math and English language skills
  5. Attention to detail and ability to work independently and to a deadline
  6. Strong communication skills
  7. Complete “New Volunteer Training” at the White Bird Main Clinic
  8. A Sense of Humor

Preferred:

  1. Completion of college level MOA (Medical Office Assistant) training
  2. Bilingual in English and Spanish strongly preferred
  3. Experience in working in a consensus environment

Accountability: This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 3-month probationary period.

Application

You can apply online by filing out the form below or you can download the application packet here and mail it in.

Instructions: Please read job description and summary of the history of White Bird Clinic, then complete this application and submit it to the Clinic by the advertised deadline. Please be sure that you have answered all pertinent questions. Feel free to attach copies of your resume or vita and cover letters, if you wish.

First/Last Name:

Phone:

Email:

Address:

Date Available:

Driver's License:

List three references, their addresses, phone numbers and occupations:

Reference 1




Reference 2




Reference 3




Provide last date of employment:

Work History: List below your work experience, including volunteer work. Include the job title, name and address of employer, name of supervisor, dates of hiring and leaving, and reason for leaving.

Education: Please list your training and education, including degrees and certifications earned, and list any other qualifications relevant to this position. (If the position you are applying for requires current certification as an RN or EMT in the state of Oregon, please upload a photocopy of your certification with your resume at the bottom of this page.)

Why do you want to work at White Bird? In a collective?

How would you work with a large, unruly, slightly crazy, and occasionally unreliable group of staff or volunteers?

Given the job description and evaluation criteria, please provide any information about yourself that will help us in making a decision.

Supplemental Questions for this position:

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If you have a resume and/or cover letter, use the following to search your file system for those documents.

Resume:

Cover Letter:

The electronic signature authorizes White Bird Clinic to contact any sources and references to verify and obtain information in assessing my qualifications, unless otherwise specified on application. I certify that all my statements on this application are true.

Signature:

Date:

Please note that after you submit this application it may take up to a minute to submit your application and supporting documents. Please do not close the window or cancel the process until you get the message that your application has been submitted.