Referral & Insurance Specialist

This position is a liaison between White Bird Medical Clinic and specialty clinics, pharmacies, DME suppliers, insurance companies, and other outside agencies. The objective of the position is to facilitate care coordination, provide robust documentation, and act as a problem solving point person in external agency processes. The referral and insurance specialist is responsible for processing and following up on referrals, processing prior authorizations for prescriptions and DME orders, dealing with prescription and insurance issues, fulfilling medical records requests, and performing other clerical operations related to clinical care as needed.


1. Process all referrals, including creating referral sheets with all relevant information, sending corresponding records, following up on referral process with external offices and documenting appropriately.
2. Process prior authorization requests for medications and DME, including ordering DME from suppliers, and documenting appropriately.
3. Resolve insurance problems that arise between the clinic, the insurance companies, and/or specialty providers as needed.
4. Resolve insurance related issues with pharmacies and/or patient prescription issues.
5. Copy and send patient records for billing purposes, to specialty clinics we refer to, and to fulfill medical records requests from outside agencies.
6. Send invoices to appropriate agencies for medical records requests.
7. Continuously monitor incoming faxes, distribute faxes to appropriate staff and upload documents into EHR charts.
8. Attend weekly staff meetings as directed as well as additional meetings as scheduled.

1. One year medical and/or dental office experience
2. One year experience working with the referral and prior authorization process
3. Ability to work with a diverse population and a broad range of situations while maintaining a professional and courteous attitude
4. Strong computer skills: Word / Excel / Internet (Firefox) / NextGen EPM & EHR
5. Strong math and English language skills
6. Detail oriented. Ability to work independently and to a deadline.
7. Strong communication skills
8. Complete new employee orientation

1. Completion of college level MOA (Medical Office Assistant) training.
2. Knowledge of local medical community and systems
3. Bilingual in English and Spanish preferred
4. Experience in working in a consensus environment

Accountability: This position reports to the Office Manager.

NOTE: All positions at White Bird Clinic have a minimum 3 month probationary period.

Finance Manager


The Finance Manager will maintain the general ledger and fixed assets, and assist with financial statement preparation, annual budget, annual audit, cash management, grant invoicing, payroll and accounts payable.


  1. Prepare and enter monthly journal entries.
  2. Assist in preparation of monthly financial statements including the distribution of site statements to all budget managers, Community, and distribution of quarterly financial statement reports to the Board of Directors.
  3. Reconcile bank accounts on a monthly basis.
  4. Reconcile general ledger accounts and make necessary adjustments monthly.
  5. Prepare grant invoicing and reconciliation to comply with grantor funding requirements, and prepare budget sections of grant applications and RFPs.
  6. Assist in reviewing accounts payable batches for accuracy.
  7. Maintain related accounting files.
  8. Manage and supervise the activities of the Accounting Clerk to ensure work meets goals and performance objectives. Such duties include hiring, training, supervising and conducting performance evaluations Accounting Clerk.
  9. Assist with accounting projects as needed.
  10. Monitor cash flow and provide accurate and timely cash flow reports to CFO and Executive Coordinators.
  11. Perform Cost/benefit analysis on purchases over $3,000, as necessary.
  12. Demonstrate a commitment to the mission, core values and goals of White Bird Clinic and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
  13. Other duties as assigned by supervisor and necessary to support fiscal operations.


  1. Attend staff meetings, in-service meetings and participate in agency committees and task force activities as required.
  2. Assume department supervisory duties when necessary.

SUPERVISORY RESPONSBILITIES: This position has supervisory responsibility.

SALARY: Pay is commensurate with experience.


Bachelor’s degree in Accounting and five year’s accounting experience. Health Care Accounting experience preferred.


Please send a letter of interest along with a resume to or complete the application process described below.

Chrysalis Office Support Staff

Provides reception and works with other office personnel to provide office support for the Chrysalis Behavioral Health Program.


  • Ability to deal positively with the public
  • Exercises sound judgment and discretion
  • Maintains and protects confidential information
  • Excellent verbal and written communication skills
  • Outstanding telephone and client relation skills
  • Computer literate (emphasis on Excel spreadsheets)
  • Detail oriented and ability to prioritize work
  • Energetic self starter
  • Well-organized and great attention to details
  • Available to work between the hours of 12pm-6:30pm Monday through Thursday, 11-3 on Friday, along with the ability to assist in providing coverage for vacations and sick leave.
  • If in recovery or have a history of substance abuse, applicant must be abstinent from all psychoactive substances for at least two years
  • Be cross trained in other office functions at Chrysalis
  • Ability to prioritize, adapt, and be able to problem solve
  • Be able to accept and give feedback in a positive manner


  • Answer Phones
  • Front desk reception, client assistance, file maintenance and scheduling
  • Copy and assemble client files, information packets, acupuncture packets and other data as needed
  • Monitor urinalysis collection samples
  • Enter in UA results
  • Data entry
  • Scan documents to be uploaded into the agency’s EHR
  • Attend staff meetings and assist in note taking
  • Cross train to assist with other office functions as needed including intakes, billing, and EHR
  • Complete the next available New Volunteer Training
  • Reports to the Program Coordinator

Must be able to successfully pass a criminal background check prior to work start date

Minimum probation period of 6 months


Crisis Counselor


  1. 3 years of experience, education and/or training in crisis intervention or mental health.
  2. QMHP or QMHA eligible.
  3. Skills and training equivalent to that of a Shift Supervisor.
  4. Training skills and experience.
  5. Supervision skills and experience.
  6. Successful completion of criminal background check with fingerprinting through State Mental Health Division process.
  7. A sense of humor.
  8. Reports to program coordinator and Crisis team.


  1. Shared responsibilities for proper staffing and coverage for all crisis shifts, 24 hours a day, 7 days a week.  This includes scheduling an appropriate number of workers with needed skill levels plus working shifts as needed.
  2. Shared supervision of all crisis work to assure quality of intervention, counseling, and information and referral services, plus proper documentation of services.
  3. Training responsibilities including both formal class work and on-going on-the-job training and debriefing.
  4. Liaison with other service providers in order to coordinate information and service delivery.
  5. Assumption of a secondary area of responsibility.
  6. Participation in program and clinic responsibilities including crisis business and debriefing meetings.


  1. Successful completion of New Volunteer training, including becoming desk trained.
  2. Becoming Crisis Trained within 3-6 months.
  3. Becoming Shift Supervisor within 12-15 months.
  4. Take Basic and/or Advanced crisis class.
  5. Have a telephone.
  6. Be a strong team player.
  7. Be responsible for the required paperwork.
  8. Maintain First Aid/CPR certification.

Front Rooms Coordinator


  1. One year experience at White Bird Clinic and at least one year in office reception duties in an office setting
  2. Experience in program and staff oversight
  3. Able to multi-task
  4. Able to stay calm, kind, non-judgmental with a variety of vulnerable clients
  5. No conviction for predatory crime
  6. Complete CPR and First Aid training within one month of hire
  7. Comply with confidentiality and HIPAA policies
  8. Able to manage telephones, computer data input, collect statistics daily
  9. A sense of Humor


  1. Bi-lingual (English/Spanish)


1. Initial point of contact for suggestions, complaints, outside coordination and other intra- and inter-agency communication
2. Triage client needs, offer appropriate Front Rooms resource or refer to other department or outside agency
3. Gather, maintain and provide human services information and referral resources, including the brochure rack
4. Manage mail and message services including registration, sorting, forwarding, returning and receiving
5. Manage eyeglass voucher program including registration, voucher distribution, monthly check-ins and provider follow-up
6. Receive and receipt donations
7. Share the responsibility for keeping the front rooms tidy
8. Provide phone and walk-in reception for the Admin Team
9. Provide phone and walk-in reception for clients receiving services from Crisis, Counseling, SHOP, Homeless Case Management, and CAHOOTS
10. Manage Front Rooms scheduling and provide back-up when needed
11. Keep service statistics and provide service statistic reports
12. Attend weekly Front Rooms Team, Program Coordinator and Community meetings
13. Complete Clinic-wide Orientation

This position has a probation period of 6 months.



  1. Work CAHOOTS shifts patrolling the streets & parks of Eugene as dispatched by 911.
  2. Have primary responsibility for making medical assessments of clients and for providing medical care within the EMT-B scope of practice in accordance with CAHOOTS protocols and standing orders.
  3. Attend required department & clinic meetings & share in other responsibilities as relevant.
  4. Complete all required trainings, including defensive driver training through the City of Eugene as arranged by White Bird Clinic.
  5. Be commissioned by the City of Eugene as a Transportation Officer to perform the duties set forth in ORS 430.399, i.e., to decide whether to transport an intoxicated person to a treatment facility. In no case will CAHOOTS transport anyone over their expressed objections.
  6. Complete White Bird’s New Volunteer Training within four months of hire.
  7. Share in front desk reception duties (if half-time or more).


  1. Currently licensed as an EMT or RN.
  2. Ability to work effectively with a diverse population including impoverished and alienated persons.
  3. Ability to drive and to repeatedly climb in and out of a commercial van, ability to operate a cell phone, police radio and lap-top computer, ability to occasionally lift at least 50 kilograms.
  4. Must be able to pass a stringent criminal background check and driving record review, both conducted by the Eugene Police Department.
  5. Current professional level CPR certification.
  6. A sense of humor.